Alert for Embrace watch User Reviews

Name: Alert for Embrace watch
Rating: 2.9 (75 reviews)

Alert for Embrace watch

Empatica

💪 Health & Fitness

🏥 Medical

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Working tracker

Does what it’s supposed to do but you have to be within 3 feet of a working cell phone with locations turned on and you have to pay an overpriced subscription fee to get it to work.

Calm-Queen

2 years ago

Response from developer

Hello, thank you for your feedback. We're glad to hear the app is working as expected for you. The device can maintain a connection within approximately 30 feet of the user's smartphone, provided there are no obstructions. If you're experiencing frequent disconnections, we’d be happy to help with troubleshooting. Please feel free to contact us at support@empatica.com. We’ll also make sure your comments are shared with our team as we continue to improve the user experience.

It does its job.

I’m only 14 years old, which means I still live with my parents obviously. I don’t have many issues with the app, it works pretty well. The main issue is the watch itself. The watch itself has false alarms a day when I wear it, which has caused me to start wearing it when I go to sleep or if i’m home alone.

Does the watch have cons? Yes. But it has its pros, which is SEIZURE DETECTION!! One time when I was home alone my watch sent an alert to my caregivers after having a tonic clonic seizure and i’m honestly so thankful I had this on. I vividly remember laying on the couch watching tv, and when my aunt who lives only 3 minutes away to check on me she said I was out in the driveway which is so weird, but this watch got me the immediate help I needed which i’m so happy for.

Yes, it’s definitely annoying to wear during the day, but it’ll definitely help you one day if you have a seizure.

BrodyB1010

2 years ago

Response from developer

Hello, thank you for sharing your experience! We’re so glad the device was able to help during a critical moment and alert your caregivers when needed. Regarding the false alarms, if you haven’t done so yet, could you please reach out to us at support@empatica.com? We’d be happy to provide you with tips to help avoid them.

Amazing at what it dose but is a little expensive

Its great at what it dose but it only works when you pay an overpriced subscription

Formalwolf

2 years ago

Response from developer

Hello, thank you for sharing your feedback. We're glad to hear you're finding the app helpful. We’ll make sure your comments are shared with our team for consideration in future updates and enhancements to our products and services.

Definitely Recommend

I don’t normally wrote reviews but I have just received my second one after having my first 4 years ago & this watch has definitely saved my life on many occasions when at home or being out on my own. It’s a very good detector for all types of seizures not just epilepsy A***

Tanglefoot4

2 years ago

Customer service is slow

I’ve been using embrace for almost a year now, I switched to the standard plan and now I’m not able to connect to the app. It constantly signs me out and when I try to sign back in it give me trouble there also. It doesn’t show up when I try to connect to the bluetooth and I’ve reached out to customer service by email more times than I can count and still getting NOTHING. The service needs to be improved, you’re not dealing with a toy error. Epilepsy is real and what’s the use of paying for a service I can’t use nor get the proper help for. It’s suppose to inform caregivers of a seizure to get you help, how can it be done if it can’t be connected and customer service by phone and email takes days to get back to you.

Quita Neeta

2 years ago

Response from developer

Hello, thank you for providing your feedback. We'll ensure that all your comments are shared internally for consideration in future enhancements to our products and services. In the meantime, could you kindly reach out to us again at support@empatica.com and provide us with your phone number? We'll be sure to call you and work on a solution. Thank you!

Hate wearing it, but I gotta

It works incredibly well in rest mode, sometimes I will be drying my hands too fast and it will go off. Very fun.

My biggest complaint is that sometimes I dont get the prompt to cancel the alert, so I get an immediate phone call from my parents because I cannot stop it. It's incredibly inconvient to me and terrifying for my parents. I don't know if it is just me or the app, but I need it to not do that.

Bagelbit

2 years ago

Response from developer

Hello, thank you for sharing your feedback. When Embrace detects a possible seizure, it will vibrate and show a spinning red light. Then, the Alert App starts a 15-second countdown, in case the user needs to cancel the alert. To investigate why you did not receive the 15-second countdown, can you please kindly write to us at support@empatica.com? We will be happy to help. Thank you!

No updates for 3 years...

Disappointing given the necessity of an app like this for some people.

Memory synchronization bugs (300MB+ data not being uploaded on an up to date iphone 15 pro) that requires full app deletion monthly. Support is polite but helpful. Feels like an orphaned product at this point. Also hardware needs a refresh and bluetooth 5.x to increase usable range.

Dr. Quiet

3 years ago

Response from developer

Hello, thanks for sharing your feedback with us. We will make sure to pass all of your comments on internally so that they can be taken into account for future improvements to our products and services. In the meantime, can you please contact us again at support@empatica.com with a short summary of the issues you've encountered? This way we can promptly assist you in fixing them. Thank you!

iOS app regularly disconnects

Switched from android and this app is garbage compared to android. Constantly disconnects when battery full and less than 10 feet away

Jdhdjsjjdjs

3 years ago

One favor

I use it everyday and it’s all good. EXCEPT for when it gives off false alarms from stuff such as clapping, running with a bag on (sometimes for me), shivering, etc. And when the false alarm goes off, I have to text or tell my parents that it’s a false alarm and etc. Please, the only favor from me is to be able to extend the countdown time when the watch detects a seizure, because it’s so annoying for it to be 15 seconds, and then have to call your caregivers just because you couldn’t get to your device quickly.

ErinCumin

3 years ago

Response from developer

Hello, thank you for your positive feedback. As you may know, Embrace looks out for activities involving rhythmic and abnormal contractions of the muscles. While Embrace also measures EDA (electrodermal activity) and temperature, motion is the most apparent indicator of a seizure, and therefore, some types of activity that you engage in during the day may seem like a possible convulsive seizure to the Embrace when they are not. To reduce false alerts, you may want to try tightening the strap to ensure that the watch is in place and does not move and wear the watch on the non-dominant hand (only if the convulsions are also felt there during seizures). Please be assured that your suggestion has been forwarded to the dedicated team for future products development. We thank you for taking the time to write to us and we wish you a lovely day ahead!

Doesn’t charge

Doesn’t charge it’s been In the socket for hours thank you for making me wait a month and waste my money do not buy

14 yr

3 years ago

AKA Life Alert

The product is essentially a life alert that goes off when you move you shake your hand violently. For some epileptic people here, I know that may be helpful but even violently shaking my hand won’t set it off. Random times unrelated to my epileptic status and then unable to turn off or warn I’m fine in the 10 seconds. It only detects extremely violent shaking “sometimes”

Piercebs

3 years ago

Response from developer

Hello, thank you for your feedback. Embrace is designed to detect unusual movement patterns that might be associated with a tonic-clonic seizure lasting for more than 20 seconds. Please allow us to share that the movements and physiological signals detected during a seizure are difficult to mimic. When you consciously try to mimic the movement, the muscle contractions will be quite different from those that occur during a seizure, so they most likely won’t be identified by our algorithm. To test the Embrace Alerting system, you can perform the Test Alert feature in the Alert App. If you have any questions about this, please feel free to contact us at support@empatica.com, and we will be happy to help. Thank you!

The best seizure detection

I have a piece of mind knowing when I have an episode the family is alerted.

Nymcd

3 years ago

Absolutely amazing

This is one of the best purchases I have ever made. I’m epileptic, and get seizures out of no where, but they don’t happen often. So people are prepared, got this.

•No false alarms
No false alarms are great!
•Contact parents
Amazing

The only thing is the distance. It disconnects whenever I walk 10 feet away.

🥥🥥🦒🦒😂😂❤️🥰

3 years ago

Hardly works

This will just go red out of nowhere even if I’m holding my phone, it will log me out randomly, and say try again later and won’t let me log in. There fore It won’t work and if I have a seizure my mom won’t be called.

sissy fff GG

3 years ago

Good and bad.

So I’ve been epileptic for 6 years and I’ve had the watch for 5 years. I’m going to start with positives because if I’m honest? It has saved my life on multiple occasions. So I’ll say this, the watch goes off when I have a seizure 100% of the time, it also weighs practically nothing and does not effect my everyday movement in anyway. The watches battery lasts for a long duration, and it’s easy to just plug in once every two days at 7:30 and just sit on my bed for a couple hours while it charges. However the battery is were we begin to get into some pretty big problems.

While yes the battery does last for a long time, this is only for the first few months. Eventually you notice the battery is basically dead 38-40 hours instead of the usual 44-48 hours. And this drop is very slow but it was getting to the point I was waking up in the morning and seeing my watch had been dead, even though I charged it the night before. Several times. Then you notice the Bluetooth on your watch has disconnected, you do every step including deleting the app, restarting your phone, everything. But it won’t connect via Bluetooth, this means your watch is basically dead. And that’s what I’m going to warn you about. If you notice these three things: A. Battery problems B. Bluetooth Problems C. Pairing Problems, then your watch is dead. I know because I’m currently ordering my fourth watch, and that may sound hypocritical but I don’t have auras and regularly have full grand-mals (where I stop breathing) in my sleep. I need this product, or I’m in legitimate danger. I’m letting people know, it’s a good product and it’s saved my life. But you need to know, as a warning, that it lasts at most 1-2 years. Then if you want to buy another watch call the company and they will give you a discount from 250 to 175.

Levelmake

3 years ago

Response from developer

Hello, thank you for your feedback. We are glad to hear that Embrace is helpful and has saved your life on multiple occasions! Regarding the battery and disconnection issue you are experiencing, our team would love to look into this further. Can you please write to us at support@empatica.com with your registered email address? Thank you!

AKA Life Alert

Piercebs

4 years ago

It’s alright.

I’ve had this app for around 2 years. I have a suggestion.
I am tired of constantly getting notifications. Maybe have a system where you can say “I’m going to sleep now.” I am obviously not going to be asleep the entire day.
Sorry if that was harsh, I just didn’t want to sugarcoat things.

elios^_^

4 years ago

Response from developer

Hello, thank you for your feedback and your continued support! Please be assured that your suggestion has been forwarded to the dedicated team for the improvement of our products and services.

Freedom with chains

The only reason why I wouldn’t put it at a one star is because it does it’s job very well. But there’s a lot of things that I hate about it let me look at my list and show you what I mean

1. The touch button on the watch doesn’t work

2. When I need to go on the app itself and stop the alert from sending, it doesn’t work and by the time it sends out I need to send SMS in which I get endless rushes to see me

3. I can’t bike which I love doing btw, I can’t do it when I’m riding. I strap it on my helmet so I wouldn’t need to stop every five minutes just to turn it off which is dangerous

4. I can’t clap, do yard work, can’t dance, or use my controller without it going off, I can’t even use it in jobs cause it won’t shut off

5. One major thing I’d like to add INSTALL A FLAT BUTTON!!! I don’t care if it’s flat or not, just install one that way the touch cancel thing that doesn’t works problem. Make it on the heart logo, just make it a flat button

6. I get that it’s supposed to send an alert when there’s vibration but it is WAY TOO SENSITIVE

I’ve had this thing for a year now and it’s turned from annoyance to unbridled rage due to it being a nucence.

Please when you make an upgraded version, please for the love of God, add a button that we can press

I get that this is an alpha and it’s got some bugs but please take this as valued criticism.

don fitzgerald

4 years ago

Response from developer

Hello, thanks for sharing your feedback with us. We will make sure to pass all of your comments on internally so that they can be taken into account for future improvements to our products and services. In the meantime, if you haven't already, can you please contact us at support@empatica.com with a short summary of the issues you've encountered? This way we can promptly assist you in fixing them. Thank you!

Hello

I don’t know what’s wrong with your watch but it won’t vibrate when it goes off nor will it light up when it goes off. It’s so very unfortunate that your product can have a false alarm at any time and it won’t tell me, and it worries my parents half to death.

best bud who rated your game

4 years ago

Bluetooth won’t connect

I had this watch over a year then all of a sudden one night when I went to put this watch on it would not connect to the Bluetooth. I deleted the app reinstalled it and followed all the instructions no good . I even went as far as unpairing the watch to the iPad and putting the app on another iPad and unable to pair as the Bluetooth is not recognizing the watch YES I followed the instructions. Customer service has very limited hours of operation and no saturdays This watch is in pristine condition and only used at night to alert caregivers in case of seizure now unrecognizable to Bluetooth and unusable and customer service not reachable they say on their voicemail if urgent email …… no response

jakeandsusan

4 years ago

Response from developer

Hello, thanks very much for sharing the details of your experience with us. We hope the issue has already been fixed with the help of our Support Team. If instead it still persists, could you please contact us at support@empatica.com so that we can look into this further and find a suitable solution together? Thanks again for your feedback and we hope to hear from you soon.