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Alfa Telecom User Reviews

Alfa Telecom
🔧 Utilities
💼 Business

Customer Experience

Positive experience29.5% of reviews
Neutral13.1% of reviews
Negative experience57.4% of reviews

~ Based on 61 written reviews from the US App Store.

Is Alfa Telecom Safe?

Alfa Telecom has mixed safety signals based on user ratings. AppsHunter Safety Score for Alfa Telecom is 61/100.

This assessment is based on 136 user ratings, with an App Store average of 3/5.

Safety Analysis

44.1% of ratings point to a safe experience
8.8% of ratings suggest some concerns
47.1% of ratings point to a risky experience

~ Based on 136 App Store ratings for Alfa Telecom.

Is Alfa Telecom Legit?

Alfa Telecom appears to be a legitimate app. AppsHunter Legitimacy Score for Alfa Telecom is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Worst mobile internet provider in The whole world

Speed test 2 Mega bits not bytes per second don’t ever use this provider …..!
MixMix MixMixMix Mix

4G

4G from Alfa is very bad, very poor connection and no internet.
KarimobhKarimobh

Response from developer

Hi, We’re sorry to hear about your experience with the 4G connection. Please share your location and contact details with us at our email address: alfa.customercareteam@alfamobile.com.lb so we can check the network coverage and better assist you.

after the last update . the app crash .

i open the app and it close directly . after the update .

i remove it and install it again but same problem .

the app need to be bug fix with the iphone 7plus ios 15.8.4
Mastermex-Mastermex-

Its Alright

Its an alright app overall, most of the time u can access the basics like ur line expiration date and balance and data consumption etc..,the real problem of the app is that a lot of times the app simply doesnt work either theres an error or stuck at loading even while using 4g,other problems which are lack of dark mode,i really think its easy to make like every app out there has it,and another “problem” and more of a suggestion is to add widgets where u can see your data consumption like a mini circle one just like the one in the dashboard, i think 2.5 stars is fair enough,it would be a 3.5 if there werent so much errors and downs.
Show more
PrrooxyPrrooxy

Response from developer

Thank you for your feedback. We appreciate your suggestions on performance, dark mode, and widgets, and will take them into consideration for future updates. Please stay tuned for upcoming updates!

أسوأ شركة اتصالات على الإطلاق

خدمة الإنترنت سيئة للغاية ونفقد الاتصال يوميًا.
MhmdbeyMhmdbey

Alfa

Amazing app. It deserves more stars!!
mxtixlixpixmxtixlixpix

Response from developer

Thank you !🤩 We are glad you liked it 🙂

Update

Nice update but u need to update it before opening the app or it will kick you out
Nadia BerchanNadia Berchan

Response from developer

Hello Nadia, thank you for your kind words and we apologize about the inconvenience. If you are still facing any issue please contact us on alfa.customercareteam@alfamobile.com.lb, so we can better assist you. Don’t hesitate to update your feedback, if any. We look forward to receive back your 5/5 rating with enthusiasm :)

U-share

Make the apk better to share the bundles from here
82838598283859

Response from developer

Hello, we apologize for any inconvenience caused by the temporary unavailability of the u-share feature in our application. Our team is working actively to integrate it at the earliest opportunity. Kindly update your app to the latest version when prompted, and we welcome any feedback you may have. We are looking forward to receiving your 5/5 rating with enthusiasm :)

Terrible

The app is awful and rarely works. Literally can’t do one thing on it. Every now and then the Home Screen will load. But as soon as I try to click anything it just says something went wrong and doesn’t work.
Masonlee89Masonlee89

Response from developer

Hi, we regret the inconvenience caused. Please send us your concern to alfa.customercareteam@alfamobile.com.lb. We will get back to you at the earliest

Useless app

Nothing ever really works through this app!
yaraes123yaraes123

Got better

This app used to be so bad now it’s actually usable.
M4r_y0M4r_y0

Response from developer

Thank you very much. Keep using our app :)

Useless

Customer service/support isn’t so much “bad” as “nonexistent”… I tried for days to speak to a representative about an urgent matter, but found it would be easier to set up a call with heads of state than an Alfa representative.
Appalling, and not worth the money. Seriously considering switching networks.
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Moon_BEYMoon_BEY

Typical Leb company!

Very basic. low class service with high class prices , Its better if you just work on your coverage and services.
iggy ziggsiggy ziggs

Worst costumers support ever

I tried to reach the costumer support by call, live chat anything but no one ever answers
JoesouaidJoesouaid

Response from developer

Hi, we regret the inconvenience caused. Please send us your concern to alfa.customercareteam@alfamobile.com.lb. We will get back to you at the earliest

Recharging from postpaid

Recharging for others from my postpaid has been down for a while (more than a month) .
Are you going to bring this service back?
bdhdhdhfjrjrejdkxjbdhdhdhfjrjrejdkxj

Response from developer

Thanks for your evaluation. If you have any suggestions or if you ares till facing any problems, please contact us at alfa.customercareteam@alfamobile.com.lb. We will try our best to help you out

E

لا يعمل التطبيق على تلفوني الان
علماً انه كان يعمل من قبل
ارجو المساعدة
جمال عبدالناصر ٩٠جمال عبدالناصر ٩٠

Had 300$ in my line, woke up to having 30$ in Lb, nothing but thieves

The telecoms of Lb is just another black smear to Lebanon
jailedostrichjailedostrich

Response from developer

Hi, we are sorry that you faced an issue. Could you please share your contact details with us on alfa.customercareteam@alfamobile.com.

Unable to enter mobile number

To sign up, I’m required to enter my mobile number. However, it will not accept all 10 digits required.
DfiqDfiq

Response from developer

Dear user, Kindly note that only Lebanese Alfa numbers are accepted on our application, Looking forward for your 5/5 stars rating :)

Michelaoun

Really really really great app
michela1974@michela1974@

Response from developer

Thank you very much Michel! We're glad you liked it :) Stay tuned for upcoming releases !

Need to use app on more than one device without automatic sign out

Need to use app on 2 devices without automatic sign out. Thank you
Itsmejc7Itsmejc7

Response from developer

Hello, we hope that you liked our new Alfa App version and we will make sure to take your feedback into consideration :)