Limited In Today’s World
Comparatively, this is basic Windows at best, barely above doss operating. No interactive functions to view policy options, deductible options, or vehicle changes, etc. Many features that would enhance the user experience and let the policyholder drive their premium are missing from this app are built into competitors' apps.
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Response from developer
Hi, Thank you for providing your feedback, we sincerely appreciate it. At Alfa, we are committed to continuously improving our customer experience, and insights from customers like you help guide that ongoing effort. Please contact our Customer Resource Center at 1-800-964-2532 so we can better understand your experience. Alfa App Support Team
Has never worked
I have been a customer at Alfa for years now. Had to leave when we had to add a 16 yr old driver due to rates. Had a hard time then with the app. We are thankfully back now and the app is even worse. It will not update to show out current policy. I love apps because it allows me to be able to pay from them. Not this o e, will not even pull up my current policy.
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Response from developer
Hi Sally, We’re sorry to hear about the inconvenience you’ve experienced. Please ensure that the policy you are referencing has been registered to your online account. If the policy is registered and you’re still unable to access it through the app, we recommend contacting your agent or our Customer Resource Center at 1‑800‑964‑2532 for further assistance. Alfa App Support Team
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Customer portal experience
I am inclined to create an end to end customer portal experience for you for a significant discount
The BEST Agency & Agent
I was told the Alfa would provide me with superior service and rates. I called and spoke with Lori at the Jacob Vail Agency. I have never been treated with such professional service and providing me with a true comparison of my current insurance and with the coverage that Alfa would provide. Lori was so friendly and very knowledgeable in explaining the differences. I was so grateful for her help. When she finished, I saved over 1400.00 in one year. If you want to have the insurance that covers you with worry free Home and Auto, call Lori at the Vail Agency with Alfa on Hwy 280. You will not be disappointed.
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