Alfa2Go User Reviews

Name: Alfa2Go
Rating: 4.7 (16107 reviews)

Alfa2Go

Alfa Mutual Insurance Company

🔧 Utilities

💰 Finance

What users say

Summarized from real user reviews of Alfa2Go. Based on 16K reviews and a 4.7/5 average, it highlights the 5 positives and 7 negatives reviewers mention most about this Finance app.

Positive things

👍Friendly and respectful staff
💰Affordable insurance
🚀Ease of use
⭐Great insurance company
🔒Feeling of safety with Alfa

Negative things

🐛Payments not working properly
🔑Difficult to log in
📱App not user-friendly
🔄Constant need to re-enter login credentials
🔍Difficult to navigate
⚠️App crashes and freezes frequently
🕰️Slow performance

Top reviews

Most Recent Highest Rated Lowest Rated

Limited In Today’s World

Comparatively, this is basic Windows at best, barely above doss operating. No interactive functions to view policy options, deductible options, or vehicle changes, etc. Many features that would enhance the user experience and let the policyholder drive their premium are missing from this app are built into competitors' apps.

Shaking trees

4 months ago

Response from developer

Hi, Thank you for providing your feedback, we sincerely appreciate it. At Alfa, we are committed to continuously improving our customer experience, and insights from customers like you help guide that ongoing effort. Please contact our Customer Resource Center at 1-800-964-2532 so we can better understand your experience. Alfa App Support Team

Has never worked

I have been a customer at Alfa for years now. Had to leave when we had to add a 16 yr old driver due to rates. Had a hard time then with the app. We are thankfully back now and the app is even worse. It will not update to show out current policy. I love apps because it allows me to be able to pay from them. Not this o e, will not even pull up my current policy.

Sally. Dudad

5 months ago

Response from developer

Hi Sally, We’re sorry to hear about the inconvenience you’ve experienced. Please ensure that the policy you are referencing has been registered to your online account. If the policy is registered and you’re still unable to access it through the app, we recommend contacting your agent or our Customer Resource Center at 1‑800‑964‑2532 for further assistance. Alfa App Support Team

💯

Impala 96

5 months ago

Customer portal experience

I am inclined to create an end to end customer portal experience for you for a significant discount

ForrestVillage

5 months ago

The BEST Agency & Agent

I was told the Alfa would provide me with superior service and rates. I called and spoke with Lori at the Jacob Vail Agency. I have never been treated with such professional service and providing me with a true comparison of my current insurance and with the coverage that Alfa would provide. Lori was so friendly and very knowledgeable in explaining the differences. I was so grateful for her help. When she finished, I saved over 1400.00 in one year. If you want to have the insurance that covers you with worry free Home and Auto, call Lori at the Vail Agency with Alfa on Hwy 280. You will not be disappointed.

D Rusty & Jay

8 months ago

Seriously just spend some money modernizing

Out dated and won’t let me reset my password

Bumbb0781

8 months ago

Don’t work

Says “This device does not meet the minimum security requirements for this application. Please contact the app publisher for more details. The application will exit when you press
OK.”

locked321

8 months ago

The glitches

Sometimes it were an easier way to add payment and recurring payments that will actually take it without cancellation. I’ve done it three times which cancels my policy. Whenever it gets updated hopefully there’s a way to fix that. I still get text messages about how I am passed due when I made the payment over the phone the day before. It’s frustrating and confusing.

NinJA-sitsu

a year ago

Response from developer

Hi, We are sorry to hear that you are having a frustrating experience with our app. At your earliest convenience, please contact our Customer Resource Center at 1-800-964-2532 and provide further details. Our dedicated support team is available to address your concerns and resolve this issue as quickly as possible. Thank you, Alfa App Support Team

Auto Insurance ID Cards

There’s no way to print Auto insurance cards from the Alfa2Go app. I downloaded my cards so I could view the offline but that did absolutely no good. I couldn’t find the cards anywhere while offline. I need a printable copy more than anything.

wareagletommy

a year ago

Response from developer

Hi, we apologize for the inconvenience that you are experiencing. On the app, you can print Auto ID cards from Document Center by checking for them on the most recent Policy Change or Renewals Declarations document. Select the arrow at the bottom left corner and there should be a print option. If this method does not work, you can print Auto ID cards directly from our website. If you continue to experience difficulties, please contact your Alfa agent or our Customer Resource Center at 1-800-964-2532. Thank you, Alfa App Support Team

Ridiculous password

Why does an app to access your insurance cards require such complex password?? I can log into my Social Security and bank accounts with much less headache, also, should an insurance app that REQUIRES you to update it before you can use it on the side of the road to show law enforcement or send to a family member that needs it for a traffic stop or fender bender really necessary??

Geico helper

a year ago

Response from developer

Hello, Thank you for sharing your experience and feedback! While we understand our password requirements are complex, Alfa’s priority is to ensure its online Alfa2Go user’s information is safe and secure through our authentication methods. If you have any questions or require assistance, please contact our Customer Resource Center at 1-800-964-2532. Thank you, Alfa App Support Team

I don’t get it!

I had a couple of statements from Alfa that I need to pay. The statement encourages customers to pay online using the Alfa2go app. So, I decided to download the app to my iPad. The short version is that after several tries, each time the app would download, but the app icon did not install. There was only a placeholder with the Alfa2go caption. If the developer cannot get something as fundamental as installingj the app logo right, I’m not about to trust the app with my payment info. I don’t understand why a company with an otherwise good reputation would promote this app.

Response to developer.
First, I see nothing in the App Store description that indicates that that this app is not compatible with iPads. In fact, in the info section it explicitly says “Works on this iPad”.

Second, as a now retired life-long developer I have to ask … there are tens of thousands of iOS apps that are compatible with both iPhones and iPads, why would you choose to not make your app iPad compatible also?

Third, I like most other senior citizens, find it much easier to use apps on tablets than phones**. Ask around if you don’t believe me. It is a bad look for Alfa to overlook this detail. Especially since they are pushing the use of online access.

**Just in case you are wondering: Tablets have larger print, larger keyboards, more info displayed on a page (less info to have to remember). That is just stuff that becomes more important as one ages.

Pdm-721

a year ago

Response from developer

Hello, We are sorry to hear that you are facing difficulty with our app. The Alfa2Go mobile app is not compatible with iPads, however the app is fully supported on both iPhone and Android devices! Should you continue to face any challenges, please give our Customer Resource Center a call at 1-800-964-2532 for further assistance. Thank you, Alfa App Support Team

Review

Needs to be able to send a copy of insurance information to someone. And be more user friendly

ToddMcH

a year ago

Response from developer

Hi Todd, Thank you for sharing your feedback with us. Today, our mobile app does offer the ability to download and send your policy documents using your preferred method. To access your policy documents, visit the Document Center after logging in. For assistance, please contact our Customer Resource Center at 1-800-964-2532. Sincerely, Alfa App Support Team

I don’t get it!

Pdm-721

a year ago

Response from developer

Hard

I enjoy my insurance

Carman2018

a year ago

Paperless

It is ridiculous the amount of premiums that we pay, and the only options to keep from being penalized each month is to go paperless.

Ms.Barnett

a year ago

Payments

It’s a same that they can’t make it so that you can pay the bill easily and before it’s actually late.

TKW69

a year ago

Alfa Insurance Rocks!!!

This app is the best and so are the people at Alfa Insurance!!!

Charlie1145#

2 years ago

Amazing insurance company

This is one of the best insurance company. I have a deal with my life.

Wookie923

2 years ago

The best

I love this insurance company they are friendly respectful caring people and they are affordable

CutieRo 7

2 years ago

Call the 800 number

I deleted the app after I had issues signing in, I thought it was useless.
I had to call the 800 to make a payment. The lady I spoke to quickly saw the issue with the app. She got me signed in without any problem! So much easier to make payments!

diva nanna

2 years ago

Response from developer

Hi, we are happy to help you get your account set up and are sorry you have experienced an issue with this. Could you please give us a quick call at 1-800-964-2532 so that we can assist you? We are closed for July 4th and July 5th but we will reopen on Saturday morning, July 6th at 7 AM.