Bad selling experience
I have been selling on Goat for years, then I switched over to Alias because it’s more seller friendly. It started off like normal until they asked me to submit my tax information again even though my account already had my tax documents uploaded on goat. It’s the same company. So I did anyway with the third party company they use (Persona), and thought all was good. Until a week later Alias writes to me again asking for tax documents as if I didn’t already submit it, this time saying my ability to cash out my money was frozen until everything was sent. I was surprised and angered, but I uploaded everything again for the second time hoping it was just an error. I got no confirmation that they received anything and my money was still frozen on my account. Alias doesn’t have a phone number that you can call if you need help, I guess they are too poor and can’t afford it, so the only way is through email. I wrote to them for help, and they respond at a snails pace. Eventually redirecting me to the tax department, I wrote to them and the tax team still hasn’t responded to me after multiple messages. My money is still frozen after two weeks! This has been a horrible experience with them. I wouldn’t take this app serious if you’re a serious seller. If you ever need help like me, you’ll be screwed for a while. Use StockX, or eBay for a more professional experience.
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GREAT AND EASY
So easy to get started dont hesitate!
Great at first, then…
Sent in my first pair and got paid quickly. My second pair have been with them over a week and nothing. I sent an email and keep getting automated responses telling me they’re busy. Awful service, very disappointing.
SCAM !
Don’t even bother selling shoes through this app tried selling shoes that I literally received from goat and they the shoes has no original box smh do better !
Do not sell using this scammy app
I tried selling two hoodies that were purchased from an authorized retailer and I had proof of purchase. Alias deemed these as replicas but didn’t provide any pictures or explanation as to how they came to that conclusion. So not only did I lose two sales, but I had to pay $30 to get my items back. Please don’t use this company. They’re lying and scamming people just to get them to pay fees. NEVER ship anything of value to them
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More Profits
Alias allows me to make a lot more profit than other marketplaces. I love it
Holding items hostage
They claim my supreme hoodie that I labeled as used with no original box was denied after “not matching product description.” I was not given a reason as to why it didn’t meet the description, only that I now owe them money to get it back. I tried emailing customer support and they email me back everyday saying “due to a high volume of requests…….. blah blah blah” their customer service is atrocious and the whole process felt very predatory
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Said item was fake
said my hoodie was a replica which is not because I literally bought it off goat.
Scam thieves
Terrible app. I posted a pair of 2025 Jordan low “Chicago” on the app. The so called “specialists” say my shoe was worn. I did not wear my shoe and the shoe was only ever handled by hands to look at. They are clean but maybe have a tiny factory flaw that happens with overly produced Nike shoes - (box is perfect). They flagged my order and said they’d be in touch shortly, I waited 2 days nobody reached out by email or app. I decided to reach out myself - immediately get a response saying it’s a used product followed by pics of my shoes looking as I sent them, unused. They say to resolve it I can offer a 5% discount to buyer, no other options given in email and no options available in the app. The buyer didn’t accept the forced 5% discount so they proceed to try and charge Me 15$ to get my own shoes returned!! Or pay them 2$ a month to keep my shoes until they sell them and at a cheaper price. What a scam and robbery. Don’t bother wasting time on this app.
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Product movement
Seems to come in 3’s…. Likes it a lot! Easier in bulk.
Very disappointing experience
Sold a Nike Kyrie 2 “Effect” through Alias. I shipped the shoes immediately and followed every seller requirement.
The package was delayed by Purolator due to a railway disruption, and Alias even informed me at one point that it had been lost. After it was eventually delivered, the shoes failed verification as “used.”
I provided a packing video. Alias confirmed the shoes in my video were the exact same pair they received, but still refused to reconsider the decision. The shoes had never been worn. Any yellowing on the outsole was simply natural oxidation from age.
What disappointed me most was the lack of transparency. They never clearly explained what specific evidence proved the shoes were “used,” and the verification photos were dark and unclear. In the end, I was also expected to pay the return shipping fee to get my own shoes back.
Very disappointing experience. I won’t be using Alias again.
The package was delayed by Purolator due to a railway disruption, and Alias even informed me at one point that it had been lost. After it was eventually delivered, the shoes failed verification as “used.”
I provided a packing video. Alias confirmed the shoes in my video were the exact same pair they received, but still refused to reconsider the decision. The shoes had never been worn. Any yellowing on the outsole was simply natural oxidation from age.
What disappointed me most was the lack of transparency. They never clearly explained what specific evidence proved the shoes were “used,” and the verification photos were dark and unclear. In the end, I was also expected to pay the return shipping fee to get my own shoes back.
Very disappointing experience. I won’t be using Alias again.
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Total scam. Unprofessional authenticators and wrongful fees!
Absolute worst selling experience. I sent in a 100% authentic pair of shoes, but their so-called "experts" completely failed and wrongfully flagged them as replicas. To make matters worse, they penalized my account and charged me a violation fee PLUS the return shipping cost for their gross incompetence. It is completely unacceptable to make sellers pay for the mistakes of untrained authenticators. Avoid this app at all costs—they will steal your money and waste your time!
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Fraudulent bids
This app is bidding on items themselves, receiving the items, and marking them for craftsmanship issues to collect the return fee (a shipping label is not $15). If you want to still attempt to sell on this app I wish you luck.
Don’t recommend
Extremely disappointed with the customer service. There is no phone number, chat, or direct contact option available. Responses take about 48 hours and consist of generic two-sentence messages that fail to answer questions or provide a solution. I would not recommend this service based on the lack of customer support alone.
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Cash out fee scam
Great for selling sneakers but the cash out fee at the end of the sale is the biggest scam. You already made money off the sneakers sale why charge me for my own funds? It’s greedy and down right unnecessary. Take it away immediately.
RevFwdKicks
When you get shoes from Goat your shoes are handled right. And if they mess up they correct s it.
Thieves
Do not sell on this app. I’ve sent multiple items brand new in the bag only to be charged for “craftsmanship” issues. I do not have this problem on stock x
don’t get
worst customer service to ever experience i’d rather get a fatal disease and die slowly then deal with them again what a joke
Horrible App
Horrible app to sell items on. Authenticators will mark items as unauthentic but can provide no explanation for how they came up with the determination. Fees are extremely high, they even charge a fee once you withdraw your earnings. There are better platforms available.
NEVER USE ALIAS
I HAVE BEEN CONTACTING THEM FOR MONTHS sadly bout not being able to cashout over $300! Then i did research on reddit and people have been having same issue for months and they call it an “error”
