alias User Reviews

Customer Experience

Positive experience21.3% of reviews
Neutral2.8% of reviews
Negative experience75.9% of reviews

~ Based on 282 written reviews from the US App Store.

What users say

Is alias Safe?

alias: sell sneakers + apparel appears safe based on user ratings. AppsHunter Safety Score for alias is 93/100.

This assessment is based on 6,624 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.5% of ratings point to a safe experience
0.9% of ratings suggest some concerns
7.6% of ratings point to a risky experience

~ Based on 6,053 App Store ratings for alias.

Is alias Legit?

alias: sell sneakers + apparel appears to be a legitimate app. AppsHunter Legitimacy Score for alias is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Fraudulent bids

This app is bidding on items themselves, receiving the items, and marking them for craftsmanship issues to collect the return fee (a shipping label is not $15). If you want to still attempt to sell on this app I wish you luck.

Don’t recommend

Extremely disappointed with the customer service. There is no phone number, chat, or direct contact option available. Responses take about 48 hours and consist of generic two-sentence messages that fail to answer questions or provide a solution. I would not recommend this service based on the lack of customer support alone.
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Cash out fee scam

Great for selling sneakers but the cash out fee at the end of the sale is the biggest scam. You already made money off the sneakers sale why charge me for my own funds? It’s greedy and down right unnecessary. Take it away immediately.

RevFwdKicks

When you get shoes from Goat your shoes are handled right. And if they mess up they correct s it.

Thieves

Do not sell on this app. I’ve sent multiple items brand new in the bag only to be charged for “craftsmanship” issues. I do not have this problem on stock x

don’t get

worst customer service to ever experience i’d rather get a fatal disease and die slowly then deal with them again what a joke

Horrible App

Horrible app to sell items on. Authenticators will mark items as unauthentic but can provide no explanation for how they came up with the determination. Fees are extremely high, they even charge a fee once you withdraw your earnings. There are better platforms available.

NEVER USE ALIAS

I HAVE BEEN CONTACTING THEM FOR MONTHS sadly bout not being able to cashout over $300! Then i did research on reddit and people have been having same issue for months and they call it an “error”

Linked accounts

I having an issue with them not responding to me after I sent multiple emails it’s been 2 days and still haven’t heard a word back all I need to do is change my phone number on this app how can two app be linked together but not all the same info or just tell me how to unlink my accounts and I will be gladly keep using the goat app it should not be this difficult what so ever
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GOOD THEN NO SO GOOD

When I first started, it’s was good. I would sell my product, take it to a local store and receive my money within the next day. Now, I’m getting that the shoes were worn which they were not, the box is no good (damaged) then I have received Two Seller Cancellations with no confirmation from me saying that I the Seller wanted to cancel my order. I submitted a complaint to Customer Service and I stated that if this continues, I will take my business elsewhere. Well, Cyril C, from Customer Service stated they just if I wanted to cancel they cancel it. No investigation, no seeing what’s the cause of what’s going on, nothing. Just if I wanted to cancel my account, just let them know. Ok, well then, Cancel The Account. Nothing to try and see what they can do to keep me as a customer. So, this is what Customer Service and Customer Service Support has come to. I’m so sorry, I work in Customer Service and moth trying to get anyone in trouble but I will not accept something that I will not treat a Customer. So, my account is cancelled and I will be going somewhere else to sell my product. Thank you very much and I appreciate you on how you treat your customers.
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They steal your money

I made a sale and they are not allowing me to withdraw my money their customer service does not exist either to this day I know the reason why I can’t cash out this have been by far the worst experience they shouldn’t be allowed to be at the Apple Store, this is a scam beware

SCAM

THEY HAVE KEPT MY EARNED MONEY FOR 3 MONTHS AND SUPPORT IS NO WHERE TO BE SEEN

Wouldn’t recommend

Marked my stuff as replicas without any proof as to why (no photos, nothing more than a couple words). They charged me $30 to send it back to me.

No Response From Customer Service

As a seller on this platform, I haven’t been able to cash out for 6 whole months now and no response from customer service on how to receive my funds. I’ve been ghosted by customer support services. The customer service is beyond unacceptable at this point. Only email services, no other way to contact them. I don’t know what to do at this point. Might have to get a lawyer in order to retrieve my funds.
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Love it!

Very easy to use!

Grifters

Ive been selling since 2001 top rated ebay seller since 2011. Never have i ever had so many issues with a company. Zero customer support. Cannot get a response. They take your item make up 'issues' that do not exist & hold your pair. Offer you less money to resell. All over social media platforms are ppl experiencing sending in items to them saying issues then swapping your items with another item too many ppl saying this to not be true. Definitely shady company. Seller & buyers beware. Highest fees in the game too. Terrible comp. Terrible services.
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Trash compared to StockX

Half the shoes I sent them to fulfill orders were marked as “replicas” even though everything I sell comes straight from the manufacturer. Their authenticators have no clue what they’re doing and their customer service couldn’t care less. There’s a $30 fee every time your shoe fails so it ended up costing me more in fees than I was making off sales. I delisted all my inventory and will never use them again.

StockX for sellers is way better. I have never had a single issue with them. GOAT/alias is a waste of time and money.
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If I could give zero I would!!!

They claim they lost a pair of $300 supreme pant I sold but really fulfilled the order and haven’t paid me yet and it’s been 3 years! Commission is a joke also! Whatever you do think twice, save yourself the headache!

The Best

If you know ,you know

Best app

All the sell are very smooth and easy to handle although should be a extension shipping option at least for new releases