Super slow, unusable and unacceptable
Just downloaded to test it out and it’s just unusable, chart takes so long to load on my 17 pro max, can’t draw on the chart from what I can see, this app needs a makeover
Horrible
Horrible user interface, impossible to day trade on, unavoidable popup notifications that are constant. Charting is unusable.
App lag
Horrible user experience for Phone users. Such a hard hassle to navigate through the app. Have to fix the extreme app lag. Can’t see your orders you put in the chart or stop loss that I put on the chart so I could adjust. Have to make an option where you could trade on the app like as if your on tradovate phone website.app is made so you can loss if you try and change pages. Whenever I check my balance, there should be a liquidation button or cancel all button, but no, you don’t allow at that. Because you want people to lose. UPDATE 8-6-25. Can yall fix the always logging out problem. It keep logging out and also make the buy limit a slide move instead of pick position. Can’t choose 1min candles without being in auto. Whenever I go to another application and come back to tradovate the chart doesn’t show up.
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I can’t get back into my account after adding money in?
I barely used this app and didn’t fully get to mess with it I deposited 10$ and a 100$ recently. I get back on to a blank account and it’s not loading either? What could possibly be the issue.
Prehistoric software / customer service could be better.
I just started with this platform, it’s already proving to be outdated and overall slow from the software, app, website, and staff. I haven’t got to fund an account yet because the site will not let me remove my middle name so it matches my debit card. It literally says updated and shows the same typo on my name, I’ve tried 3 different devices. Now I lost money & am told either way it could take days for my money to deposit. It’s 2026, these people need to catch up with the times of instant transfers & deposits. I didn’t like the level of reassurance from the person I spoke with on the phone. Mr Tim W.
Trading Operations Associate I, essentially left me with no answer to my problem, and hung up in my face after hearing me complain about the incompetence of their system. Why would you have an answering service that is obsolete ? Is it Tradovate’s way to scam their users into feeling secure, thinking you offer 24hr support if an issue like mine arises. Then turn your user away without even an apology or significant answer to why your service is not working as advertised. Im growing cynical. How do you expect me, my peers, or groups of trading communities to put large amounts of capital in your hands if your website/platform can’t simply update my personal information so I can use the withdrawal/deposit feature. Arguably the most important.
Trading Operations Associate I, essentially left me with no answer to my problem, and hung up in my face after hearing me complain about the incompetence of their system. Why would you have an answering service that is obsolete ? Is it Tradovate’s way to scam their users into feeling secure, thinking you offer 24hr support if an issue like mine arises. Then turn your user away without even an apology or significant answer to why your service is not working as advertised. Im growing cynical. How do you expect me, my peers, or groups of trading communities to put large amounts of capital in your hands if your website/platform can’t simply update my personal information so I can use the withdrawal/deposit feature. Arguably the most important.
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