Prehistoric software / customer service could be better.
I just started with this platform, it’s already proving to be outdated and overall slow from the software, app, website, and staff. I haven’t got to fund an account yet because the site will not let me remove my middle name so it matches my debit card. It literally says updated and shows the same typo on my name, I’ve tried 3 different devices. Now I lost money & am told either way it could take days for my money to deposit. It’s 2026, these people need to catch up with the times of instant transfers & deposits. I didn’t like the level of reassurance from the person I spoke with on the phone. Mr Tim W.
Trading Operations Associate I, essentially left me with no answer to my problem, and hung up in my face after hearing me complain about the incompetence of their system. Why would you have an answering service that is obsolete ? Is it Tradovate’s way to scam their users into feeling secure, thinking you offer 24hr support if an issue like mine arises. Then turn your user away without even an apology or significant answer to why your service is not working as advertised. Im growing cynical. How do you expect me, my peers, or groups of trading communities to put large amounts of capital in your hands if your website/platform can’t simply update my personal information so I can use the withdrawal/deposit feature. Arguably the most important.
Trading Operations Associate I, essentially left me with no answer to my problem, and hung up in my face after hearing me complain about the incompetence of their system. Why would you have an answering service that is obsolete ? Is it Tradovate’s way to scam their users into feeling secure, thinking you offer 24hr support if an issue like mine arises. Then turn your user away without even an apology or significant answer to why your service is not working as advertised. Im growing cynical. How do you expect me, my peers, or groups of trading communities to put large amounts of capital in your hands if your website/platform can’t simply update my personal information so I can use the withdrawal/deposit feature. Arguably the most important.
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Clunky and dated
I’ve been trading off and on for nearly a decade. And I can honestly say that this is the clunkiest and most dated trading app I’ve ever used. Even RH back in its beginning was more user friendly than this app. Heck I even used some peer-to-peer offshore penny stock apps that functioned better.
First off, I couldn’t create an account with an email address. It kept leading me to a blank page after the captcha, AFTER I went through all the steps to create an account. So I had to begrudgingly open an account with my Apple ID (and I bet that’ll be an issue down the road). But with a “social login” account, I can’t use Face ID to login. Weird, because I used an APPLE ACCOUNT TO SIGN UP. So I had to enable Face ID lock on the Home Screen for security purposes. But then, I have to sign in almost EVERY SINGLE TIME I open the app. I don’t get it?! Just keep me signed in.
Any settings or menus mostly just leads to a web app interface.
I’m hoping and praying the TradingView integration is a better experience.
First off, I couldn’t create an account with an email address. It kept leading me to a blank page after the captcha, AFTER I went through all the steps to create an account. So I had to begrudgingly open an account with my Apple ID (and I bet that’ll be an issue down the road). But with a “social login” account, I can’t use Face ID to login. Weird, because I used an APPLE ACCOUNT TO SIGN UP. So I had to enable Face ID lock on the Home Screen for security purposes. But then, I have to sign in almost EVERY SINGLE TIME I open the app. I don’t get it?! Just keep me signed in.
Any settings or menus mostly just leads to a web app interface.
I’m hoping and praying the TradingView integration is a better experience.
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App lag
Horrible user experience for Phone users. Such a hard hassle to navigate through the app. Have to fix the extreme app lag. Can’t see your orders you put in the chart or stop loss that I put on the chart so I could adjust. Have to make an option where you could trade on the app like as if your on tradovate phone website.app is made so you can loss if you try and change pages. Whenever I check my balance, there should be a liquidation button or cancel all button, but no, you don’t allow at that. Because you want people to lose.
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Needs an update
Please update the app the UI is extremely difficult to us.
There’s no sign in screen yet you are still logged into your account you need to sign out in order to sign in. And then the password doesn’t autofill so I need to go into my password manger and copy paste it in after pressing allow paste. It’s like 15 more clicks than it needs to be.
There’s no sign in screen yet you are still logged into your account you need to sign out in order to sign in. And then the password doesn’t autofill so I need to go into my password manger and copy paste it in after pressing allow paste. It’s like 15 more clicks than it needs to be.
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Garbage App
A joke of App, God awful, poorly written. Candles print like cartoons no seriousness to any of it.
