Trying to unsubscribe
I have been bombarded with emails and would like to delete the app and unsubscribe however it will not let you I’m getting so frustrated
Dark mode is missing
It would be great to have dark mode option in the app, because the app doesn’t get changed even when system is already in dark.
Stupid Market
I can’t delete stupid messages or stop them. It’s an app that has so much marketing in this garbage. I don’t want to buy from them. They are poor and enforcing returns and I am done with it.
Worst Online Company I have dealt with
I ordered a product on this APP on 7/8. After paying $22 for international shipping, I received a wrong product. The seller showed his evidence that the correct product was shipped to Alibaba Logistics. I showed my evidence of receiving a wrong product multiple times to Alibaba’s dispute team. Instead of taking its responsibility of making the wrong delivery and refund me, Alibaba’s dispute team has been requesting both the seller and me repeatedly for evidences. Every time I contacted Customer Service, I would get a representative telling me that the issue has been escalated to upper management for resolution. So far, it’s been 20 days since I started the dispute and I have not received any refund. It’s been an extremely frustrating and painful experience!! As a result, I would strongly recommend anyone interested in purchasing from Alibaba to think twice. I would not trust this company.
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At your own risk
Never got my product says ship they don’t refund money biased towards seller. They leave the customers and support sellers, be careful.
I like it but…
It’s just a bummer that you have to order it in like ten pieces or less but it’s hardly ever one piece of anything
O melhor para compras on line no exterior!!!
Só alegria com esse aplicativo. Nunca me deixou na mão! Só saber comprar com vendedores confiáveis que você não tem problemas.
Return Issue
Alibaba, I am extremely disappointed with your return process and customer service.
What Alibaba says about its return policy and what customers actually experience are two completely different things. When a customer wants to return an item, finding the return option in the app can be extremely difficult, and in some cases it feels almost impossible to complete the return process.
What is even more frustrating is the Live Chat support. Instead of helping resolve the problem, customers are sometimes asked questions such as whether the payment was made to Alibaba or directly to the seller. This is unacceptable when the payment was made through Alibaba’s own platform and through the payment link provided by Alibaba.
As a customer, I should not have to spend hours searching through the app or explaining to customer service how I made a payment through Alibaba’s own system just to return an item that I purchased.
If Alibaba advertises a return policy, the return process should actually be easy to find and use. Customer support should help customers solve problems—not make the process even more confusing and frustrating.
This experience has seriously damaged my trust in Alibaba. I strongly recommend that Alibaba review its return system and customer service process and make them transparent, accessible, and genuinely customer-friendly.
What Alibaba says about its return policy and what customers actually experience are two completely different things. When a customer wants to return an item, finding the return option in the app can be extremely difficult, and in some cases it feels almost impossible to complete the return process.
What is even more frustrating is the Live Chat support. Instead of helping resolve the problem, customers are sometimes asked questions such as whether the payment was made to Alibaba or directly to the seller. This is unacceptable when the payment was made through Alibaba’s own platform and through the payment link provided by Alibaba.
As a customer, I should not have to spend hours searching through the app or explaining to customer service how I made a payment through Alibaba’s own system just to return an item that I purchased.
If Alibaba advertises a return policy, the return process should actually be easy to find and use. Customer support should help customers solve problems—not make the process even more confusing and frustrating.
This experience has seriously damaged my trust in Alibaba. I strongly recommend that Alibaba review its return system and customer service process and make them transparent, accessible, and genuinely customer-friendly.
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Delícia
Ótimo
Fuk
Fuk
Stand para guitarra
Necesito uno
Full of scammers and shady customer service reps
This app is filled with scammers. The customer service reps are clueless and very unhelpful. You can submit all the evidence in the world proving a seller on Alibaba scammed you and Alibaba will side with the seller every time. Do not trust buyer protection, it’s a scam.
Rules
Not too sure about the rules. I was setting up a few things but felt rushed, not able to concentrate on my goals due to 2 weeks of endless lessons on this site. I do like the site but i run other businesses and can’t really bend to threats when im networking and figuring out my own way that will work in your platform. Please stop being so pushy.
Everything else works great on Alibaba, I would recommend this site and i do to everyone i speak to. No hard feelings, i understand business and if we collide by our styles im sorry for that but i have my proven ways, that work for me.
Everything else works great on Alibaba, I would recommend this site and i do to everyone i speak to. No hard feelings, i understand business and if we collide by our styles im sorry for that but i have my proven ways, that work for me.
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Refunds
I had ordered a few items from alibaba when the items had arrived they came in a damaged state so I asked for a refund however Ali baba has sided with the supplier multiple times
Alibaba
I love doing business on Alibaba and have never been disappointed
Bussines
Good communication
Bad service
Alibaba does not support and honor their policy on orders that you can request refund after 30days of receiving product. They are criminals. They have excuses for every scenario.
Mavis
If you are a bold manufacturer, this is the person to talk to
very good app
amzing app
Too many spam emails
Can’t figure out how to stop them.
