Worst Customer Service – $2,600 Refund Nightmare
Absolutely the WORST customer service experience I have ever had!
I paid USD $2,600 for six barber chairs for my new business. The supplier promised production within 15 days, but it took approximately 40 days, and the finished chairs did not match the design I expected. The chairs are still in China and have not even been shipped!
I have requested a refund THREE TIMES, and the supplier keeps rejecting it.
For over THREE WEEKS, I have contacted Alibaba customer service almost every day. Every single agent gives me the same copy-and-paste responses:
“Wait 24 hours.”
“Your case has been escalated.”
“Our higher team will contact you.”
“Rest assured.”
THREE WEEKS LATER, STILL NO REFUND AND NO REAL PROGRESS!
One agent even admitted there was no update or progress on my case, yet they continued telling me to wait another 24 hours.
My barber shop opens on 1 December, and these delays are putting my business opening at risk.
What is the point of buyer protection if customers have to fight for weeks just to get their complaints properly reviewed?
I trusted Alibaba with my money, and this experience has completely destroyed my confidence in the platform.
USD $2,600 PAID. NO CHAIRS DELIVERED. NO REFUND. THREE WEEKS OF EMPTY PROMISES.
I would strongly advise other buyers to be extremely careful when placing expensive orders through this app.
1/5 stars. Extremely disappointing!
I paid USD $2,600 for six barber chairs for my new business. The supplier promised production within 15 days, but it took approximately 40 days, and the finished chairs did not match the design I expected. The chairs are still in China and have not even been shipped!
I have requested a refund THREE TIMES, and the supplier keeps rejecting it.
For over THREE WEEKS, I have contacted Alibaba customer service almost every day. Every single agent gives me the same copy-and-paste responses:
“Wait 24 hours.”
“Your case has been escalated.”
“Our higher team will contact you.”
“Rest assured.”
THREE WEEKS LATER, STILL NO REFUND AND NO REAL PROGRESS!
One agent even admitted there was no update or progress on my case, yet they continued telling me to wait another 24 hours.
My barber shop opens on 1 December, and these delays are putting my business opening at risk.
What is the point of buyer protection if customers have to fight for weeks just to get their complaints properly reviewed?
I trusted Alibaba with my money, and this experience has completely destroyed my confidence in the platform.
USD $2,600 PAID. NO CHAIRS DELIVERED. NO REFUND. THREE WEEKS OF EMPTY PROMISES.
I would strongly advise other buyers to be extremely careful when placing expensive orders through this app.
1/5 stars. Extremely disappointing!
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SSslvar shawka
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Excelente
Iizildamiguel
lồn mẹ mày
làm ăn như lồn tiền thì đéo hoàn muốn hốc tiền thì nói thẳng mẹ ra
Kkajsjdjdjn1
Bad business
Takes forever to get your package
DDDur diet
Imperial burguer
Imperial sanduíches
IBImperial burguer
