Extremely poor and deeply concerning experience with Alinma Bank.
My issue goes far beyond a bad mobile app. I have raised serious concerns about account activity, authorization, account status, unexplained financial activity, and the handling of my personal and banking information. Instead of receiving the transparency, urgency, and accountability expected from a major Saudi bank, I have been left with more questions than answers.
To make matters worse, the app sends promotional and advertising notifications, and I have been unable to find an effective way to stop them without also affecting notifications that may be important for banking and account security. Customers should not be forced to choose between receiving essential banking alerts and unwanted marketing.
A banking application should give customers clear control over promotional communications. Advertising should be optional, easy to disable, and completely separate from security alerts, transaction notifications, OTPs, and other essential banking messages.
For a financial institution, trust is everything. A customer should never have to repeatedly chase the bank to understand what happened to an account, who authorized actions, how transactions occurred, why documentation has not been provided promptly, or how to stop unwanted promotional communications.
The app becomes almost irrelevant when the underlying experience leaves a customer worried about security, privacy, control, transparency, and complaint handling.
My experience has been exhausting, frustrating, and unacceptable. I expected professional investigation, clear written answers, proper escalation, respect for customer privacy, and meaningful control over communications. Instead, the way these matters have been handled has seriously damaged my confidence in the bank.
I strongly urge Alinma Bank to investigate these issues properly, preserve all relevant records and logs, provide a complete written explanation, and give customers a clear and effective way to permanently opt out of promotional notifications without losing essential banking alerts.
Until these issues are properly resolved, I cannot recommend the Alinma app or describe my experience with the bank as trustworthy or satisfactory.
To make matters worse, the app sends promotional and advertising notifications, and I have been unable to find an effective way to stop them without also affecting notifications that may be important for banking and account security. Customers should not be forced to choose between receiving essential banking alerts and unwanted marketing.
A banking application should give customers clear control over promotional communications. Advertising should be optional, easy to disable, and completely separate from security alerts, transaction notifications, OTPs, and other essential banking messages.
For a financial institution, trust is everything. A customer should never have to repeatedly chase the bank to understand what happened to an account, who authorized actions, how transactions occurred, why documentation has not been provided promptly, or how to stop unwanted promotional communications.
The app becomes almost irrelevant when the underlying experience leaves a customer worried about security, privacy, control, transparency, and complaint handling.
My experience has been exhausting, frustrating, and unacceptable. I expected professional investigation, clear written answers, proper escalation, respect for customer privacy, and meaningful control over communications. Instead, the way these matters have been handled has seriously damaged my confidence in the bank.
I strongly urge Alinma Bank to investigate these issues properly, preserve all relevant records and logs, provide a complete written explanation, and give customers a clear and effective way to permanently opt out of promotional notifications without losing essential banking alerts.
Until these issues are properly resolved, I cannot recommend the Alinma app or describe my experience with the bank as trustworthy or satisfactory.
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كثيرة مشاكله يحطك بمواقف محرجة وقت الدفع
تطبيق الانماء كان جيد لكن مع التحديثات الأخيرة كثرة مشاكله افكر احول إلى مصرف آخر او على الأقل محفظة رقمية
Keeps signing out and in unstable version
Become slow and unstable in the last release
يوجد مشكله بالتطبيق بالآيفون الإصدار الأخير
ميلنا العزيز، نأسف لا يمكنك الوصول إلى تطبيق الإنماء حالياً.
متطلبات الحماية في نظام التشغيل بالجهاز الخاص بك لا تتوافق مع المتطلبات الخاصة بتشغيل تطبيق الإنماء.
متطلبات الحماية في نظام التشغيل بالجهاز الخاص بك لا تتوافق مع المتطلبات الخاصة بتشغيل تطبيق الإنماء.
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