خدمة العملاء سيئة جداً
من أسوء البنوك في قسم خدمة العملاء، بالغ السوء وغالباً بسب جودة الموظفين والصلاحيات المحدودة….
Big Privacy & PDPL issues
You cannot stop the advertising in notification or opt out of advertising notifications , really really bad service they ignore complaints.
Worst App and Absolutely Horrible Service!
This is an utterly useless app with terrible service. Whenever I try to log in, the OTP never arrives and I'm left waiting endlessly. The user interface is horribly designed and unintuitive, making even simple navigation a headache. On top of that, my account keeps getting locked repeatedly for no reason.
The app constantly hangs and fails to open most of the time. Trying to make a simple transaction here is a complete nightmare. I have never experienced such atrocious service from a banking app. The developers and bank management clearly don't care about user experience. Do not bother downloading or using this app until they fix these major bugs. Overall extremely poor service!
The app constantly hangs and fails to open most of the time. Trying to make a simple transaction here is a complete nightmare. I have never experienced such atrocious service from a banking app. The developers and bank management clearly don't care about user experience. Do not bother downloading or using this app until they fix these major bugs. Overall extremely poor service!
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تحديث اليوم 1 اكتوبر 2026 سيئه جدا بطيء و غير واضح
اخر نسخه تحديث اليوم 1 اكتوبر 2026 سيئه جدا بطيء و غير واضح كاتبين بصفحه الاولى الرئيسيه الي ما تفتح الا بعد 4 محاولات و بطيء يقعد 1.5 دقيقه على ما يفتح كاتبين خطوه للامام و هو فعليا تحديثهم الاخير 100 خطوه للخلف
خلل في التطبيق
التطبيق معلق ولا يسجل دخول وعطلنا وعطل مصالحنا من بعد التحديث الاخير!
App not working
التطبيق لا يعمل
التطبيق لا يفتح
التطبيق لا يفتح عندالتحديث لهذا الإصدار
the app does not working
i updated the app and it’s not working now iphone 18
تعذر فتح التطبيق بعد اخر تحديث
تعذر فتح التطبيق بعد التحديث
بعد التحديث التطبيق لايعمل
تم تحديث الى النسخة الاخيرة ومع الاسف التطبيق لايعمل keep crashing وتم حذف التطبيق واعادة تثبيته و المشكلة قائمة و ايضا تم عمل ريستارت للجهاز والمشكلة زي ماهي
تحديث اليوم لا يعمل
التطبيق يكرش نرجو الإصلاح
Why it’s not working on the new update in iPhone
Not working
Extremely poor and deeply concerning experience with Alinma Bank.
My issue goes far beyond a bad mobile app. I have raised serious concerns about account activity, authorization, account status, unexplained financial activity, and the handling of my personal and banking information. Instead of receiving the transparency, urgency, and accountability expected from a major Saudi bank, I have been left with more questions than answers.
To make matters worse, the app sends promotional and advertising notifications, and I have been unable to find an effective way to stop them without also affecting notifications that may be important for banking and account security. Customers should not be forced to choose between receiving essential banking alerts and unwanted marketing.
A banking application should give customers clear control over promotional communications. Advertising should be optional, easy to disable, and completely separate from security alerts, transaction notifications, OTPs, and other essential banking messages.
For a financial institution, trust is everything. A customer should never have to repeatedly chase the bank to understand what happened to an account, who authorized actions, how transactions occurred, why documentation has not been provided promptly, or how to stop unwanted promotional communications.
The app becomes almost irrelevant when the underlying experience leaves a customer worried about security, privacy, control, transparency, and complaint handling.
My experience has been exhausting, frustrating, and unacceptable. I expected professional investigation, clear written answers, proper escalation, respect for customer privacy, and meaningful control over communications. Instead, the way these matters have been handled has seriously damaged my confidence in the bank.
I strongly urge Alinma Bank to investigate these issues properly, preserve all relevant records and logs, provide a complete written explanation, and give customers a clear and effective way to permanently opt out of promotional notifications without losing essential banking alerts.
Until these issues are properly resolved, I cannot recommend the Alinma app or describe my experience with the bank as trustworthy or satisfactory.
To make matters worse, the app sends promotional and advertising notifications, and I have been unable to find an effective way to stop them without also affecting notifications that may be important for banking and account security. Customers should not be forced to choose between receiving essential banking alerts and unwanted marketing.
A banking application should give customers clear control over promotional communications. Advertising should be optional, easy to disable, and completely separate from security alerts, transaction notifications, OTPs, and other essential banking messages.
For a financial institution, trust is everything. A customer should never have to repeatedly chase the bank to understand what happened to an account, who authorized actions, how transactions occurred, why documentation has not been provided promptly, or how to stop unwanted promotional communications.
The app becomes almost irrelevant when the underlying experience leaves a customer worried about security, privacy, control, transparency, and complaint handling.
My experience has been exhausting, frustrating, and unacceptable. I expected professional investigation, clear written answers, proper escalation, respect for customer privacy, and meaningful control over communications. Instead, the way these matters have been handled has seriously damaged my confidence in the bank.
I strongly urge Alinma Bank to investigate these issues properly, preserve all relevant records and logs, provide a complete written explanation, and give customers a clear and effective way to permanently opt out of promotional notifications without losing essential banking alerts.
Until these issues are properly resolved, I cannot recommend the Alinma app or describe my experience with the bank as trustworthy or satisfactory.
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كثيرة مشاكله يحطك بمواقف محرجة وقت الدفع
تطبيق الانماء كان جيد لكن مع التحديثات الأخيرة كثرة مشاكله افكر احول إلى مصرف آخر او على الأقل محفظة رقمية
Keeps signing out and in unstable version
Become slow and unstable in the last release
يوجد مشكله بالتطبيق بالآيفون الإصدار الأخير
ميلنا العزيز، نأسف لا يمكنك الوصول إلى تطبيق الإنماء حالياً.
متطلبات الحماية في نظام التشغيل بالجهاز الخاص بك لا تتوافق مع المتطلبات الخاصة بتشغيل تطبيق الإنماء.
متطلبات الحماية في نظام التشغيل بالجهاز الخاص بك لا تتوافق مع المتطلبات الخاصة بتشغيل تطبيق الإنماء.
تحديث سيئ
يرفض الدخول مع أني محدث الجوال إلى آخر إصدار
New update broke the app
Latest version of iOS. Latest version of app
I’m taken to a web page telling me the security requirements do not let me run the application
That’s not right
I’m taken to a web page telling me the security requirements do not let me run the application
That’s not right
تحديث غير مناسب
لم يقبل الدخول بايفون 15 برو ماكس
No options for service
I made a transaction from my other bank to Alinma, but it was “lost”. I made a complaint to SAMA and they refer me to Alinma. Neither Alinma phone nor the App allow me to trace the complaint even though their sms indicate I can!!! Terrible service, I feel I’m in an endless circle
