Easy and Functional
No problem navigating and getting done what needs to be done. Thanks!
Very customer service focused credit union
I do not use banks, only credit unions and Allegacy is customer focused and that is why I am their customer!
Problem with new app
I haven’t been to open the app for 2 days. Never had a problem with the old app.
Doesn’t work
Since the update I cannot get the app to work. The cloudware part won’t work.
Love it!
Easy to use APP. I love it!
New Update
New update broke Apple Watch functionality again, cannot access any info on the watch….
Online changes
Have to say it’s taking me some getting use to. I miss the simplicity of the older system.
Allegacy mobile app
Love using Allegacy Fed Union app. All i wish they would show the balance after each transsaction.
Very helpful, areas to improve
Love the app, way better than working with through-browser website, boots up quickly, well laid out, the revamp is nice as well.
There is a whole line of things in the settings area that can take you to a website, it seems bulky an odd to send someone to a website for any function while they are in the very app from that company.
That said all in all a great app, very functional.
There is a whole line of things in the settings area that can take you to a website, it seems bulky an odd to send someone to a website for any function while they are in the very app from that company.
That said all in all a great app, very functional.
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Can’t access statements
I am unable to access monthly account statements on my iPad Air 3rd gen. A window opens displaying “loading”, but never finishes loading. Wouldn’t it be nice to update the app without screwing something up? Appreciate you fixing this. Thanks.
Log in
This new app is garbage. I can’t even log into my account. When I try to log in I end up on a screen that says my phone has been detected by a certain cell tower close to me then asks if this my phone. I click yes then it says there is an error sending the request. That’s as far as I get.
I’ve talked to customer service and that was a waste of time.
Time to move my money elsewhere.
I’ve talked to customer service and that was a waste of time.
Time to move my money elsewhere.
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Amazing! Great update!
Really great new app
Private
Very convenient
Allegacy app
Thank you for the improved app!
Rating
I can’t get on my Allegacy mobile app. All I get is verify I’m human
Love the app, but this new verify thing is not working
Have had no issues with the app until today. Whatever this new digital verification screen is will not verify me. I check the box, it spins, then the verification box pops back up.
Ruined everything.
Overall the new interface is hideous. The app itself is just all around garbage now. Can’t even use the app properly on my Apple Watch even when I have settings set to show quick balance on my watch and it still does not work.
The new app is trash
The new app basically lines up with the direction Allegacy has been going in for years. They have has worse and worse customer service, moved customer service to India which they may has well not even have customer service at this point, and they made their app and web baking a disaster. I banked here for over 30 years. I’m happy I’m leaving now. This new app removed features like being able to send money to my parents who are also members. I used to be able to just find their account, now I can’t. This place is going down hill and they’re taking the app with it.
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Bad
They somehow made a bad app even worse with this last big update. The menus are extremely convoluted and take you in circles, and I had to google how to just find my card page, but the menu’s so awful that I already forgot how I did it. The app sent me a notification that it declined my card at a site that I tried to use it on, but gave me no direction on how to approve the transaction, not even a phone number to call, and I still haven’t figured it out. I now end up just going to the browser version of the website on my PC to do anything besides money transfers. Not user friendly at all.
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Awesome update!
Thank you for finally updating this app. It is so much more user friendly than before, cleaner, and easy to navigate.
