A terrible bank with a terrible app
When dealing with their bankers, Cadence has always specialized in making simple things incredibly complex. Think of something you’d like to do with your account; now, add four completely unnecessary steps; and now you know what it’s like to bank with Cadence. Incredibly, the app developers really deserve some kudos because they managed to perfectly translate that in-branch or on-phone experience into their app. It is clunky, unnecessary, incomplete, and frustrating as can be. No button is where you think it should be; no menu contains what you think it should; and no operation can be completed in fewer than a hundred and twelve steps. The cadence way. Enjoy!
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Apps Security?
Is this app sharing information with Google Firebase collecting data information? I would hope not ! If so, should be a opt out button.
Never works
This bank is way behind in technical design. They need a better technical team that updates the app more. A person should be able to get alerts when they have a transaction. Most banks have this option and it works. With Cadence you can set up alerts but you never get them. It’s really frustrating to not know if your card is being used or not fraudulently. They used to use secure app where I got all of my alerts immediately. It has been downhill from there. You can set up the balance threshold and other alerts but it never works. I wish they would fix this. Also it’s really odd when you send a message or doesn’t send the message correctly.
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Easier to go to the bank to deposit check
I’ve taken the pictures about 10 times specifically following all instructions. It won’t work. This is why I removed this app several years ago.
Great updates!
The new update is really user friendly and the addition of Zelle and the other customizable features are nice upgrades.
Terrible redesign, poor implementation, just stupid.
The updated app is not an upgrade, it makes things more difficult to find and do. Who at Cadence possibly looked at this and thought this was anything approaching a useful update? To top off a redesigned app that is less usable than the prior version, some absolute moron made it so that we had to reauthorize our devices. Has your IT department inits entirety hit its head recently?
It is bad enough that I get stuck with a near worthless Discover debit card, that I lost my 20+ year account number in a merger and subsequently weather a solid month of misdirected deposits and debits, I get to go through the hassles of poorly designed mobile banking apps and reauthorization of devices. There is one and only one reason I am still with Cadence and it has nothing at all to do with your corporate leadership or policies (to say nothing of this botched update), it is only the local branch personnel that have kept me a customer this long, but my patience is nearing an end.
Let me give your IT department some advice that many IT departments should heed: don’t fix what is not broken.
Your having customers is a privilege you have to keep earning over and over again, so don’t make moves that inconvenience your customers.
It is bad enough that I get stuck with a near worthless Discover debit card, that I lost my 20+ year account number in a merger and subsequently weather a solid month of misdirected deposits and debits, I get to go through the hassles of poorly designed mobile banking apps and reauthorization of devices. There is one and only one reason I am still with Cadence and it has nothing at all to do with your corporate leadership or policies (to say nothing of this botched update), it is only the local branch personnel that have kept me a customer this long, but my patience is nearing an end.
Let me give your IT department some advice that many IT departments should heed: don’t fix what is not broken.
Your having customers is a privilege you have to keep earning over and over again, so don’t make moves that inconvenience your customers.
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Response from developer
Hello Tim, We are so sorry you’re having a problem with our mobile app. We’d like to do our best to make it right. Please give us a call at 1-800-636-7622 to speak with one of our customer service representatives. Thanks, HT
Horrible!
I’ve held back reporting the bugs on the old app while waiting for the new app. Such a disappointment! The view preference (tile/list) doesn’t save, it takes extra clicks to See all of my accounts on one screen. The text and numbers wrap weird. What a mess!
It’s so bad, I am actually logging in to the WEB site on my PHONE to get a better experience. Pathetic.
Update-
the developers asked me to contact the bank to provide feedback, but no one answers the phone, and there is only a general contact form. Links provided were useless.
Being back the old quirky app. It was better than this.
It’s so bad, I am actually logging in to the WEB site on my PHONE to get a better experience. Pathetic.
Update-
the developers asked me to contact the bank to provide feedback, but no one answers the phone, and there is only a general contact form. Links provided were useless.
Being back the old quirky app. It was better than this.
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Response from developer
Hi Lisa, thank you for your feedback. We appreciate all comments so we can continue to improve our services and tools. Can you please give us a call at 1-800-636-7622 to speak with one of our customer service team to provide your valuable feedback? Thanks, HJT
What happened to Face ID ???
**EDIT: there was an update to the app recently, and now the Face ID function is working properly.**
I used to love this app! But, lately, the Face ID feature hasn’t been working. What gives?! When I open the app, I get this error message: “Face ID has been temporarily disabled due to too many failures to capture the fingerprint. You will need to login with your password to restore Face ID usage”, and have to type in my password in order to view my statement. VERY ANNOYING!!!
I used to love this app! But, lately, the Face ID feature hasn’t been working. What gives?! When I open the app, I get this error message: “Face ID has been temporarily disabled due to too many failures to capture the fingerprint. You will need to login with your password to restore Face ID usage”, and have to type in my password in order to view my statement. VERY ANNOYING!!!
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Response from developer
We are so sorry to hear you’re having issues with the app and apologize for any inconvenience. Please give us a call at 1-800-636-7622 and one of our customer service reps will be happy to help you resolve your issue. Your feedback is valuable to our dev team.
Useless
Trying to log in after the update last week, correct login information confirmed by the customer service lady showing a successful login, but the app just reloads the login page instead of showing me my account information.
Response from developer
Hi CB, Thank you for your valuable feedback. We are terribly sorry to hear you’re having difficulty with the Cadence Bank app and apologize for any inconvenience it’s causing you. Please give us a call at 1-800-636-7622 and one of our customer service reps will be happy to help you resolve your issue. Thanks, HJT
Worst bank ever
This app have gotten worst since they updated it. I can’t get into it have of the time... I’m going to switch to my other bank.. this is ridiculous
This is a great app!
This app is so easy to use. The bill pay function is so helpful and I love the ability to open the app with my face recognition.
Response from developer
Thank you! Happy to hear it!
Modern and easy to use!!
This update is amazing! Easy to use and allows you to personalize how you view the main screen. The developers knew exactly what they were doing and done a fabulous job! LOVE!!
Response from developer
Thanks for your feedback! We are glad!
Great App for Banking
The new version of the app is so much better than previous versions! All the added extras, like Cadence More are within the app instead of a separate app! Flash deposit is very easy and quick. I love having the option to view by list or tile and just swipe left! Makes my mobile banking experience so quick and easy! Love it!
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Response from developer
Thanks so much!
App not working after update
This app stopped working after updating to a newer version few days ago. The old version is way much better and less complicated. The developers of this app should rectify the issue to work properly.
Response from developer
Hello Chiyaya, We are sorry you’re having a problem with our mobile app. We’d like to do our best to make it right and your insights help us improve our services and tools. Please give us a call at 1-800-636-7622 to speak with one of our customer service representatives. Thanks, HJT
New app doesn’t download
I’ve been trying to download the latest version of the mobile app and it just spins. Please fix problem.
New Mobile App
The new app is great. The design is good and very user friendly.
Love the new look
Wow! Finally a bank app I can personalize and use the way that works for me! Love being able to swipe through and view my accounts and see my balance changes. Huge improvement!!
Response from developer
@Fluent User2 wonderful, we’re so glad you like it! Let us know what else we may be able to do to improve your experience.
Awful Format
The new format that came with the update is awful. I have another account at Regions and there app is easier to navigate. Please rollback to the traditional format.
It’s an app - that’s about it
Maybe these guys need to take some ideas from other banking apps and use them here . I’d rather use the text feature to check my balance than open this prehistoric looking app
Junk and inept
Put hold on my check for no valid reason, closed account for no valid reason, and now will not let me send money out via zelle after the hold on the check came off. Horrible and the slop of the banking industry.
