happy with everything going on thank you for a great service
everything is going great bills are reasonable and I can’t complain about anything
Great App
App runs well and is easy to navigate. Well done.
On line bill pay
Don’t know why I have to keep printing in my name and billing address when you have all that information when you have my account number. Seems like a lot of extra work for me whe you already have it
App Sign In
Why do I have to authenticate every time I log in through your App? No other app I’ve used does this.
This whole company is trash.
Terrible. Your customer service is terrible. Your prices are outrageous. You are terrible. Maybe care about your customers and stop robbing people.
Double login
This is an app for you electric. This double login is unnecessary
Annoying
Constantly need to verify….every single time you log in you need an authorization code
services
thanks!
services
that's!
Honest Review
Hate it, they take my money. Don’t recommend.
Logging in
Even though you have to enter with password, you have to get a code out of your email EVERYTIME you log in.
Stopped working
I used the app to pay my first bill through them last month, my next one is due towards the end of this month and I generally schedule payments in advance. I went in to do so, and no matter what I try to do in the app, after I finish it always tells me I don’t have access to do it? It won’t let me make a payment right now, schedule a payment, or even save a payment method to my account. I tried to fill out a form in the app to contact support and it said my submission was unsuccessful.
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Won’t work anymore.
I have old phone. Alliant is forcing update. Can’t update old phone so now it won’t let me run old version. Will have to uninstall forever.
Multi authentication
This multi authentication is driving me nuts. Why is it even a thing? It was not even optional to opt out
Extra hurdle
Very unnecessary to have to have an email sent to get a code to pay my bill online! Already have the face identification feature and now it’s an inconvenience to have to pull up an email too. Awful experience!!!
Your 2FA is excessive!
You have got to let us turn off two factor authentication! Having to get a stupid code every single time we open the app is ridiculous!
Keeps the lights on 👍
Very cool app, lets you check on your energy usage and pay your bills, streamlined and polished. Well done Alliant!
Log in
Your multi factor auth sucks there should be an option to use a different way ie text
67
I give this app a 6/7 teehee
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