This whole company is trash.
Terrible. Your customer service is terrible. Your prices are outrageous. You are terrible. Maybe care about your customers and stop robbing people.
Double login
This is an app for you electric. This double login is unnecessary
Annoying
Constantly need to verify….every single time you log in you need an authorization code
services
thanks!
services
that's!
Honest Review
Hate it, they take my money. Don’t recommend.
Logging in
Even though you have to enter with password, you have to get a code out of your email EVERYTIME you log in.
Stopped working
I used the app to pay my first bill through them last month, my next one is due towards the end of this month and I generally schedule payments in advance. I went in to do so, and no matter what I try to do in the app, after I finish it always tells me I don’t have access to do it? It won’t let me make a payment right now, schedule a payment, or even save a payment method to my account. I tried to fill out a form in the app to contact support and it said my submission was unsuccessful.
Show more
Won’t work anymore.
I have old phone. Alliant is forcing update. Can’t update old phone so now it won’t let me run old version. Will have to uninstall forever.
Multi authentication
This multi authentication is driving me nuts. Why is it even a thing? It was not even optional to opt out
Extra hurdle
Very unnecessary to have to have an email sent to get a code to pay my bill online! Already have the face identification feature and now it’s an inconvenience to have to pull up an email too. Awful experience!!!
Your 2FA is excessive!
You have got to let us turn off two factor authentication! Having to get a stupid code every single time we open the app is ridiculous!
Keeps the lights on 👍
Very cool app, lets you check on your energy usage and pay your bills, streamlined and polished. Well done Alliant!
Log in
Your multi factor auth sucks there should be an option to use a different way ie text
67
I give this app a 6/7 teehee
Not loading
Loading taking a really long time
Always a problem with signing in ??
Every time I go to pay my bill I have a problem with the 2nd Authentication, you go to check you email with code, if you can’t get the whole code in first try, it knocks you out, only have to do everything all over again, today it took me 3 times, it really doesn’t give you time to write it down and the go back, also why not a text message access ??
Always ticks me off !!
Always ticks me off !!
Show more
Code
Do not like that a code is needed every time I log in.
Signing in
Why th do I have to use multi factor to sign in to my account.. I mean honestly if someone else even wanted to pay my bill then all means! It’s a ridiculous feature. Just let me sign in and do my business.. God knows we all pay way too much anyway.
Don’t need two factor authentication
I wish I could turn two factor authentication off
