Code entering problems
I attempted numerous times to get a code only to be told it had expired and then was locked out for 24 hours. Why do I have to enter a code each time and have been a customer for 49 yrs.?
Signing in pain
I memorized my acct # so I could sign in. Now, it recognizes my face and signs me in.
Yet, everytime now, it is doing 2nd Authentification. Sends me an email. I type in the sent code.
Why does it have to be so difficult??
My biggest ??question ?? is, what so someone CAN’T pay for my energy bill…??!
Im asking, why would it have to be so secure? We have to give up our social security # blasted in plain sight. Why is this so cryptic?
Yet, everytime now, it is doing 2nd Authentification. Sends me an email. I type in the sent code.
Why does it have to be so difficult??
My biggest ??question ?? is, what so someone CAN’T pay for my energy bill…??!
Im asking, why would it have to be so secure? We have to give up our social security # blasted in plain sight. Why is this so cryptic?
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Why do I need twi factor
Why do I need to factor authentication to look at my power bill every month?
No option to decline 2 factor authentication
This is my biggest pet peeve. My phone is already locked up tight with multi factor authentication to begin with, and then I have to go through an additional multiple times in the process of using this app, without the option of eliminating it. Extremely annoying
Sign in doesn’t work at all
Every time I try to enroll and create a password it tells me it doesn’t meet requirements despite all of the requirements being met. There is no way to switch to enter any text into the repeat password area because when the keyboard closes the whole app freezes and there is no way to un freeze it other than closing the app and restarting the proses.
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Bill spike on budget program
Got a $271.00 bill on Thursday last week. Paid a portion until I got paid and by Wednesday the day before I got paid it went to almost $1700.00. No warning no crazy overusage. So now my bill is higher than my house payment. I have 4 kids on my home and two dogs. Now I’ll be without power for the foreseeable future. Thanks Alliant for being a scam and absolutely screwing your customers.
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2 factor not syncing
The app does not sync to my iPad with the proper email or phone number for my account
2 Step Authentication
Please get rid of this. Once my face is scanned I do not want to do anything else to see my account.
Payments Don’t Work
I’ve tried the app and the webpage. I get various error messages depending on the methods I try. I’ve had to call to make payments the last couple months and they’re not able to resolve the issue on the phone.
Authenticate
It’s ridiculous that I have to authenticate my email every log in to pay my bill.
happy with everything going on thank you for a great service
everything is going great bills are reasonable and I can’t complain about anything
Great App
App runs well and is easy to navigate. Well done.
On line bill pay
Don’t know why I have to keep printing in my name and billing address when you have all that information when you have my account number. Seems like a lot of extra work for me whe you already have it
App Sign In
Why do I have to authenticate every time I log in through your App? No other app I’ve used does this.
This whole company is trash.
Terrible. Your customer service is terrible. Your prices are outrageous. You are terrible. Maybe care about your customers and stop robbing people.
Double login
This is an app for you electric. This double login is unnecessary
Annoying
Constantly need to verify….every single time you log in you need an authorization code
services
thanks!
services
that's!
Honest Review
Hate it, they take my money. Don’t recommend.
