Poor app and service
Internet constantly goes out. No outage map in the app. What use is this app? All it is focused on is paying the bill and upselling the service. No meaningful customer value to speak of. Cannot initiate a live chat. Must either text, email
Or wait for a call back for any help.
Or wait for a call back for any help.
Look at all the one star reviews. That’s all you need to know.
This app is hands-down, the worst of all the big phone and cable companies. Mediacom is lost back in the 90s, and it is proven day after day by the app, the service, and the completely clueless and ignorant Customer Service people they employ. Admittedly, all cable and phone companies are horrible, but mediacom stands at the very top all by itself as the worst of the worst.
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Slow and full if bugs
The app is very slow and doesnt work well.
What good is this
I expected to troubleshoot and reset my home internet from the app. Nope! Tried searching for help and it opened webpage to presumed help files which could find nothing from any of my searches. Now to uninstall this as it’s a waste of space. Mostly like Mediacom’s off shore call centers, worthless!
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Intentionally Difficult
It seems Mediacom makes account access intentionally difficult. Every time I regain access to my account after a grueling process, I note my username & password. The next time I go to log in, they don’t work. Numerous experiences with this. When I try account recovery, I never receive the email OR the code via text despite using accurate information & no spam/junk/filter. Zero issues with any other provider or platform but repeated issues with Mediacom. You’d think one of the largest / most successful ISP’s in the Midwest would care enough to provide better services & better software to their customers. Please don’t reply & tell me how sorry you are. People see through that. Fix it.
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