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MediacomConnect

MediacomConnect

by Mediacom Communications Corporation

7.8K ratings
173 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • June 19, 2012
  • August 24, 2026

Features

Developer

Mediacom Communications Corporation
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Reviews summary↘︎
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About

Manage your internet, TV, and phone services with ease. View bills, check for outages, troubleshoot issues, and manage appointments all from your mobile device. Access account updates and communicate with customer support directly.

✓View billing statements
✓Pay bills and manage payment methods
✓Check for service outages
✓Troubleshoot modem and cable box issues
✓View internet data usage
✓Manage service appointments
✓Chat with customer support
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What users say

Summarized from real user reviews of MediacomConnect. Based on 7.8K reviews and a 3.3/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 💳Easy to pay bills
  • 📊Helpful for checking usage
  • 🔍Useful for troubleshooting
  • 🔒Secure login options

Negative things

  • 🐛Frequent crashes and bugs
  • 🤯Confusing and unintuitive UI
  • 🔑Issues with login/password management
  • 🕰️Slow and unresponsive at times
  • 💰Overpriced and poor value
See all reviews

What's New in MediacomConnect

18.1.49

August 24, 2026

- UI Improvements - Minor Bug Fixes - Outage Map Improvements - Ability to View Billing Statements

More

User reviews

Most RecentHighest RatedLowest Rated

App doesn’t work

When I open the app it just sit on a black screen. I open and close the app, I use different internet connections; but still nothing. The app is unusable. Please fix it.
Juan Johnson253Juan Johnson253

Suck!

You all suck!
RimaMarieRimaMarie

Poor App

Just like the service the app won’t open now that I’ve downloaded it..
Poorly built ToyotaPoorly built Toyota

Throws error

Every time I open this app and tap on the second tab to see the usage. It throws an error, saying that it is unable to display the information and that if it happens repeatedly to let MediaCom know.
willw915willw915

Troubleshooting tools don’t work on app

The app troubleshooting tools don’t work. I have to call support then I get belittled for calling support as the app can do it. Ridiculous.
Peoria momPeoria mom
See 168 more reviews

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User experience

🐞

Reported Bugs

4 issues

Login issues and invalid credentials

Bug

Inability to update payment info

Bug

Inconsistent data and billing information

Bug

Troubleshooting features not working

Bug
✨

Requested Features

4 requests

Improve autopay and payment options

Feature

Add more self-service troubleshooting tools

Feature

Provide better account management features

Feature

Enhance notifications and alerts

Feature

FAQ

What can I do with the MediacomConnect app?

The app allows you to manage your Mediacom internet, TV, and phone services. You can view and pay your bills, check for service outages in your area, monitor your internet data usage, and troubleshoot common issues with your modem or cable box. It also provides access to your appointment schedule and ways to communicate with customer support.

How do I pay my bill using the app?

You can view your current billing statement directly within the app. The app also allows you to pay your bill securely and even store or modify your payment method on file for future convenience. If you prefer to pay in person, you can also find a payment center location through the app.

Can I check for internet or TV outages?

Yes, the app has an 'Outage Check' feature that allows you to see if there are any service interruptions for TV, Internet, or Phone in your specific area. This helps you quickly determine if an issue is widespread or specific to your home.

Is the MediacomConnect app free to use?

The MediacomConnect MobileCare app is free to download and use. However, you must have an active Mediacom account to register for and utilize the app's features. There are no in-app purchases or advertisements mentioned.

What kind of technical support is available?

The app offers several technical support options. You can automatically refresh your modem or cable box to resolve internet or TV issues. Additionally, there are 'How-To' guides and FAQs available for your TV, Internet, and Phone services. For direct assistance, you can chat with a customer service agent or use the one-touch Connect-to-Agent dialing.