City Utilities – My Account

City Utilities – My Account

Smarter Utility Management

5.2K ratings
68 reviews
Free

Details

Released
April 19, 2021
Updated
October 1, 2026

Features

City Utilities – My Account screenshot #1 for iPhone
City Utilities – My Account screenshot #2 for iPhone
City Utilities – My Account screenshot #3 for iPhone
City Utilities – My Account screenshot #4 for iPhone
City Utilities – My Account screenshot #5 for iPhone
City Utilities – My Account screenshot #6 for iPhone
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About

Manage your electric, natural gas, water, and transit services from one app. Pay bills, track usage, report outages, and receive notifications. It's a convenient and secure way to handle all your utility needs on the go.

✓Pay bills securely
✓Track energy and water usage
✓Report outages instantly
✓Set up custom notifications
✓View billing history
✓Manage multiple accounts
✓Start or stop service
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What users say about City Utilities

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What's New in City Utilities

2.12

October 1, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Possible 5 stars

It would be nice to easily see more than year vs year data, but what’s driving me crazy, is that I can’t figure out what a notification badge is and I’ve been IT for 30 years. It’s maddening but if that’s the worst part of the app (other than lack of older data) that’s pretty good.

Gauging

One person living in 800 sf space

Face ID

Logging with Face ID is the bomb!❤️

First Time User

Very easy to set up online bill pay

Please link the app

Every couple of months I have to call City Utilities because the app says I need to pay my bill even though I’ve already paid days prior. I check the app every day to check my usage and I’m no longer sure if it’s correct.
When I first moved to Springfield I had only brought a few things to accept my place and left for 3 weeks and I got a bill for $136. No one was there and only the ceiling fans were running, nothing else.
My regular monthly bill is now averages at $227 so how could I possibly use well over half my utilities in 1 week? I was told by the rep that the meters were accurate. A year later the all the meters were replaced on my street. I thought that may fix the issue but I’m still calling to see if I’m up to date.
This app would be very useful if it worked longer than a month.
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Developer apps

User experience

🐞

Reported Bugs

3 issues

App not recognizing valid state names

Bug

Inability to log in or pay bills through the app

Bug

Inconsistent app performance

Bug
✨

Requested Features

3 requests

Password management improvements

Feature

Better notification system

Feature

Streamlined account setup process

Feature

FAQ

What can I do with the City Utilities app?

The app allows you to manage your electric, natural gas, water, and transit services. You can pay bills, track your energy and water usage, report outages, set up custom notifications, view your billing history, manage multiple accounts, and start or stop services.

Is the City Utilities app free to use?

Yes, the City Utilities – My Account app is free to download and use. There are no subscription fees or costs associated with managing your utility services through the app.

How do I report an outage using the app?

If you experience a power outage or other service issue, you can use the app to report it instantly. The app will also provide you with real-time updates on the status of the outage and estimated restoration times.

Can I manage multiple utility accounts with this app?

Yes, the app supports managing multiple City Utilities accounts. If you have more than one account, you can easily switch between them to view bills, make payments, and manage services for different properties.

What information do I need to set up an account?

To set up your account, you will likely need your account number from a City Utilities bill and possibly other identifying information to verify your identity and link your services to the app.