Austin 311

Austin 311

by City of Austin

54 ratings
37 reviews
Free

Details

  • Released
  • Updated
  • July 28, 2014
  • September 16, 2026

Features

Austin 311 screenshot #1 for iPhone
Austin 311 screenshot #2 for iPhone
Austin 311 screenshot #3 for iPhone
Austin 311 screenshot #4 for iPhone
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About

Access City services and information easily. This app helps you connect with the City of Austin for various needs, contributing to its goal of becoming a well-managed city.

Access city services
Access city information
Connect with City of Austin
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+1

What's New in Austin 311

7.1.7

September 16, 2026

Bugfixes and performance improvements

User reviews

Completely broken

The app is 100% broken and will only return an error. Nothing can be submitted or viewed. This has to be against a law somewhere.

Slow and Bad

Slower to load and more difficult to navigate than the previous version.

What’s the point

I downloaded the app to report a bunch of commercials cars parked outside of my apartment, some blocking fire hydrants or just blocking the dumpster area but so far nothing has been done and by the way other reviews have also reported the same it looks like it never will so what’s the point of this app? There’s no enforcement at all so anyone can just park where they feel like it I guess
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It does what it’s supposed to do

This is not an app to report a power outage or needing the police to come or anything like that – it’s just for reporting things like debris in the road, dead animals, etc. Stuff you would normally call 311 about. If you have a power outage, the Austin Energy app is great for that.

My only complaint is that one time I reported an unsafe new traffic pattern and they closed it as inspected no action required, but lo and behold two months later they fixed it. I wish I knew if they had planned to fix it before or they thought they didn’t have to fix it and then enough people complained and then they did. Just curious.
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App Keeps Crashing

App keeps crashing. Even after deleting and reinstalling the app and making sure it’s running on the latest version on IPhone 16 Pro - seems like during ACL weekend it maybe over loaded.

Developer apps

FAQ

What does the Austin 311 app do?

The Austin 311 app provides uncomplicated access to City services and information. It is designed to help residents connect with the City of Austin for their needs.

Is the Austin 311 app free to use?

Yes, the Austin 311 app is free to download and use. There are no in-app purchases or advertisements mentioned.

Who is the target audience for this app?

The app is intended for residents of Austin, Texas. It serves as a tool for them to access various city services and information.

What are the main benefits of using Austin 311?

The primary benefit is streamlined access to City services and information. This aligns with the City of Austin's objective to be a well-managed city.