Payment and auto pay suck
Very difficult to make sure stuff is paid on here and if auto pay is working
Too slow and stops responding
Three major problems with this app. The first one is that most of the time you give it a command and you get the swirl to let you know that it’s thinking and it takes a while for it to do anything. The next issue is their times that you go through all of your messages and mark them all as read or even delete them and it still shows you that you have one unread message on the app itself so it’s better to just turn off the notifications altogether because it’s annoying. The last issue is that it doesn’t work very well with voiceover it does for the most part but not 100%
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So helpful
I am so impressed with this app. You can do everything, it’s handy.
Not user friendly
And the number won’t go away regardless of the settings or zero balances. The app is clearly for them and not the customer.
Monthly usage V/S bill
Although the app does show monthly use, it does not align with when readings are taken for monthly bill.
Notification!
The app says I have a notification. But there is none. There aren’t any under my account on the website either. Really annoying having a red 1 on my phone all.the.time.
Some functions do not work on the app
Prior service address is not able to be removed as it say’s I cannot remove my default address. But it is not my default address. Also canceled service at a temporary address and the service was turned off at the wrong address. When you disconnect service you have to wait almost a week when they have the ability to turn off or on instantly. I got stuck paying for someone else’s utilities. Soo much more
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Billing issues
Last month when trying to pay bill site would not let me in. Once in the site told me my bill was $0.00. So maybe I paid it? Now I have been billed for last month and this month. Not good buisness practice..
Easy to use
This app is exactly what you need when you need it. It's easy to figure out (short learning curve) and has everything that the full website has.
Phantom Badge Notifications
Recently, the app shows 1 badge notification that cannot be dismissed. I’ve checked the app and have no notifications, so I had to completely turn off badge notifications in iPhone Settings. PLEASE FIX!
Forced updates for minor improvements
Terrible app. Doesn’t work right to begin with, and every month that you open up your app to pay your bill, there’s another forced update through the App Store. And of course, nothing is fixed, the developers clearly are not handling the issues
Terrible
Since this app had its big updated, it is terrible. I make a payment, but it tells me my last payment made was two months ago when I’ve paid the most recent one and then day that the next bill cuts, it tells me it was due a week ago before it even cut.
Can’t even log in.
It seems ok.
Catastrophe
This app never works properly! Heavens forbid if there’s more than one person paying on the bill because it won’t work. This app is glitchy and the company won’t do anything about it. Example the password is never correct even after changing it, when putting in you state for card info it say it’s invalid, and I have to type my card info four times before it works. DO BETTER!
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Updated to make worse
The app used to work but since a recent update it’s basically useless. Forces me to sign in every time I open the app and will not work with Face ID, nor will it save username. I can’t pay over the app anymore either as every time I input my card information it changes the expiration date. Great idea, piss poor execution
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Error when putting my card date
So like what the heck every time I select the January date it changes it on its own and won’t allow me to put my card into the system
I can get into my account but still have problems
So I tried to change my password on the app, but I could not get an email through the app to change it. So I got on my computer and requested a change for the password and I was able to change it on the computer. In doing that I was able to login on my app on my phone.
However, when I went to make a payment and try to enter my credit card information it would not allow me to put the correct expiration date for the card. My card expiration date is 12/26. The app kept putting in 11/26. No matter how many times I tried to change it it would not change. I did get it to enter the correct date by moving the year to 2027 and leave the month of December. However, when I went to make a payment, I noticed that it had 11/26 as the expiration date which would have not allowed me to make a payment, so I had to go through my computer to make a payment. There’s a lot of fine programmers out there that would be more than happy to help you guys out.
However, when I went to make a payment and try to enter my credit card information it would not allow me to put the correct expiration date for the card. My card expiration date is 12/26. The app kept putting in 11/26. No matter how many times I tried to change it it would not change. I did get it to enter the correct date by moving the year to 2027 and leave the month of December. However, when I went to make a payment, I noticed that it had 11/26 as the expiration date which would have not allowed me to make a payment, so I had to go through my computer to make a payment. There’s a lot of fine programmers out there that would be more than happy to help you guys out.
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stoopid
let me put in the correct expiration date on my card, silly billys
Awful
Barely useable. Not sure the purpose when it’s so completely awkward a glitchy. Web portal actually works better.
Still can’t use app or online to pay!
Ever since the last big storm that knocked out power, I have not been able to log into my account. Customer service said they’re aware of the issue and are trying to resolve it. How bad is your IT department if they can’t solve this issue? More than a month and you cannot solve it. I was a programmer for many years. Doesn’t make sense!
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