Scam app trying to get your health data
I received an email asking to download the app to view test results. No test results. Sent email to help about test result, no response.
Does not work
I was told I needed this app in order to see my test results. I have spent days trying to get it to work with no success.
They do not have an online option so I can go to the web version and get my test results.
Customer Service sent me a completely convoluted fix that does not work and keep saying I have to wait 24 hours.
It has been several days now and I’m just asking them to close my account so they don’t have my data.
Feels scammy and grab for personal data.
I will be recommending to my Doctor, not to use this service going forward
They do not have an online option so I can go to the web version and get my test results.
Customer Service sent me a completely convoluted fix that does not work and keep saying I have to wait 24 hours.
It has been several days now and I’m just asking them to close my account so they don’t have my data.
Feels scammy and grab for personal data.
I will be recommending to my Doctor, not to use this service going forward
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Lacks Support
Don’t trust this app. They offer no support. They also have access to your medical info but never update your account.
Worthless
Do not depend on this app for your transplant healthcare! The app is inaccessible and will constantly quit on you after anywhere from a few seconds to a couple of minutes of use. If you need to edit an entry, it doesn’t let you. It is also almost completely inaccessible to those using screen readers. The company DOES NOT CARE about you or your kidney transplant. I have contacted them about the problems with this app and they just got hostile and said they weren’t going to fix it. It should be pulled from the App Store. Zero stars. Don’t waste your time.
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App Crashes Constantly
I haven’t been able to open the app in 3 days. It keeps crashing. I’m afraid if I delete the app and reinstall it all my past data will be erased. I’m so frustrated with the app!
Unusable
Constantly loads and never stops..
Helpful
I use this and it’s good for medication management
Won’t work anymore
We love the idea of this app. Prior to it not working, our only complaint was the ability to adjust entries. More from one date to another. We also had a random Saturday that showed with data but we hadn’t put anything for that date yet.
After the last update for the app, it doesn’t work at all. It won’t load data and because of that we can’t track anything new.
After the last update for the app, it doesn’t work at all. It won’t load data and because of that we can’t track anything new.
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Customer Service
I am not able to access my account following new IPhone update. I have left two phone calls with Customer Service with no return calls. Frustrated
customer service
i asked a simple question of customer service (metric options) and instead of getting an answer, i got an email stating it was solved. i still have no answer to my query.
edit: i received a reply from the company that metric option will be included in an update to be released in the spring.
edit: i received a reply from the company that metric option will be included in an update to be released in the spring.
What a great app!!
Can’t wait to get all my medical info in one place.
Helpful
This is an easy way to keep track of my meds. I like the transplant news as well. Just started but hope to keep going.
Awesome app
I love this app! It helps me stay on track with my medication and daily activity. Thanks AlloCare!
Super helpful!
This app has allowed me to stay on track with monitoring my health. I feel much more aware of my body’s needs. Thanks CareDX!
