Update made it worse
Response from developer
Thank you for your feedback, and we're sorry to hear about your experience. Last month's update included major UI improvements, and while we identified a few issues affecting some users, we've since released another update that resolves them. We apologize for the inconvenience and the time it took to address these. Please update to the latest version and try again. If you continue to experience any issues, please contact us at support@healtharc.io, and we'll be happy to assist you promptly.
Last update
Response from developer
Thank you for your feedback, and we're sorry for the inconvenience you have experienced with the app. Last month, we released a major app update with significant UI changes. Based on valuable user feedback, we identified and fixed a few display and layout issues, and we're happy to confirm that these have now been resolved in our latest update that was released last week. We apologize it took us some time to address them. Please update to the latest version, and if you experience any further issues, reach out to us at support@healtharc.io. We'd be happy to help.
The date and time
Response from developer
Thank you for your feedback, and we're sorry for the inconvenience. We identified an issue with the date and time picker in the June release and have since released an update that fixes it. Please update to the latest version. If you still experience any issues, contact us at support@healtharc.io and we'll be happy to assist.
"HealthArc is an emerging leader"
I put in my invitation code and then my phone number.
It does not accept my phone number!
Not exactly what I would call "an emerging leader."
You jokers should really beta test your app before releasing it on the General public.
Response from developer
Hi Chef Efraim, We appreciate your feedback. We aim for a smooth onboarding experience, and our customer support team is available to help with any app-related concerns. Feel free to contact us at support@healtharc.io or +1 201 992 5561 (Mon-Fri 9am to 6pm EST) for assistance—we're here to support you! – The HealthArc Team
Seems buggy
Response from developer
Hi DaveK1117, Thanks for your feedback, and we’re sorry for the trouble you experienced. The issue you mentioned has been resolved in recent app updates, thanks to valuable input from users like you. Please make sure your app is updated to the latest version. For any further help, feel free to reach out to us at support@healtharc.io. – The HealthArc Team
