Totally Useless
I might as well use the website as the app has never worked since I purchased the tracker.
Just works
Great little app for the BikeTrac device. Lightweight, simple to use and control essential functions. š
Dreadful UX
Completely awful experience. Log in issues, simply a portal to the website, hard to navigate. Multiple menus to scroll through blindly just to put it into āserviceā so I can come off the centre stand without getting a phone call. Iāve paid for three years but Iāll be cancelling tomorrow and requesting a full refund
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Terrible App that doesnāt work
Iād read a lot of the reviews and was worried about the horror stories! But I was hoping theyād sorted a few of the issues out, errrrm NO.
If you can actually get past the identity.m2mcloud.com white page then you are almost winning! Then for it to log you out unnecessarily! Back to losing again. The app should not rely on a webpage. This needs to be developed correctly and work. Seems like Iām stuck as the bike dealership installed this tracker and no other option but actually getting another tracker installed with an app that works! Shouldnāt have to rely going onto a webpage to do checks etc Notifications do not happen as the app wonāt have you logged in.
This is a terrible flaw in what could be great. Get the app sorted šš¼ happy to take your money for tracker and subscription costs but not in sorting out part of the package to monitor your bike!
If you can actually get past the identity.m2mcloud.com white page then you are almost winning! Then for it to log you out unnecessarily! Back to losing again. The app should not rely on a webpage. This needs to be developed correctly and work. Seems like Iām stuck as the bike dealership installed this tracker and no other option but actually getting another tracker installed with an app that works! Shouldnāt have to rely going onto a webpage to do checks etc Notifications do not happen as the app wonāt have you logged in.
This is a terrible flaw in what could be great. Get the app sorted šš¼ happy to take your money for tracker and subscription costs but not in sorting out part of the package to monitor your bike!
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Junk
Absolute junk. If it works at all it just acts as a portal to the webpage and even then key stuff like mapping doesnāt work.
You would think for the subscription we pay they could get this working.
Just hope the rest of the biketrac service is significantly better.
Minimoto app is 1000x better.
You would think for the subscription we pay they could get this working.
Just hope the rest of the biketrac service is significantly better.
Minimoto app is 1000x better.
Canāt log in via app
Installed the app, but it doesnāt recognise my credentials. Even if I select āForgotten my passwordā it doesnāt recognise my email address. Customer Service suggested I re-install the app but this made no difference at all. But I can login via the web š¬
Stopped working on old phone ios
White screen after login
Worst app ever
Total rubbish it signs you out all the time bike keeps moving when parked.
The tracker doesnāt really track real time and this app is basic to say the least spend some money and take care of your customers
The tracker doesnāt really track real time and this app is basic to say the least spend some money and take care of your customers
Useless
Never works properly, always logs me out and canāt find my bikeās location accurately
Works but in need of a serious update
It still logs me out randomly which is very annoying. Other than that, itās fine.
No assets on your account
Takes ages to load and then tells me I have no assets on my accout. Soooo, pretty useless.
Terrible App
Bar the fact it logs you out constantly, it now throws up a message saying it is unable to login at this time! The app is dreadful and hate the fact that I have to use it because of the tracker.
Great service, except I canāt login
When the app works itās great. You can track old journeys, change alarm settings etc and manage everything in the app.
Unfortunately I canāt login to the app, so everything is redundant.
Unfortunately I canāt login to the app, so everything is redundant.
Needs a update feels out dated
App does what I need but looks and feels outdated needs a update
Edward
Really bad app, always frozen, have to restart ā¦ The service and the device is perfect but the app is rubbish
Cannot even login on iPhone 13. App is too old!
Cannot even login on iPhone 13. App is too old!
Generally does the job, but some issues, and missed opportunities
In all this app does the job fine. A lot of the issues older reviews complain of seem to have been fixed as it does now essentially load a mobile version of the Biketrac website.
Unfortunately there are some issues with auth (it constantly wants you to log in again), though this is usually solved by force closing the app and reopening it. It seems a new auth token is generated on a fresh app start, but not when itās reopened from running in the background.
The other issue I have is the missed opportunity of having a mobile app that is more handy than the website. Biketrac is generally great, but can be a bit too sensitive. This is better than not, but Iāve had alert calls when Iāve been taking off the cover and removing the locks without the key in. Itād be great for the app to have shortcuts for things like this without having to go and set the bike to servicing mode; ādisable for 5 minsā, or ādisable until next startā. Even better if this could be done through the Home Screen context menus, or used with the iOS Shortcuts app.
It would also be really useful if the app icon reflected the status of the tracker - eg. add a badge if the tracker is in servicing mode.
It also would be helpful to be able to force a location re-check. Iāve had a couple of panics where Iāve checked the app and the bike is reporting a couple of streets away from where I actually left it, ā2 hours agoā, marked as high accuracy. Itās common for thieves to move bikes a short distance and leave them to check if they have a tracker before returning. Being able to force an update would help with reassurance, and save rushing to check itās not actually been moved.
So all in all, good and it does do the job, but there are some quirks and it could easily be better with some thought and effort.
Unfortunately there are some issues with auth (it constantly wants you to log in again), though this is usually solved by force closing the app and reopening it. It seems a new auth token is generated on a fresh app start, but not when itās reopened from running in the background.
The other issue I have is the missed opportunity of having a mobile app that is more handy than the website. Biketrac is generally great, but can be a bit too sensitive. This is better than not, but Iāve had alert calls when Iāve been taking off the cover and removing the locks without the key in. Itād be great for the app to have shortcuts for things like this without having to go and set the bike to servicing mode; ādisable for 5 minsā, or ādisable until next startā. Even better if this could be done through the Home Screen context menus, or used with the iOS Shortcuts app.
It would also be really useful if the app icon reflected the status of the tracker - eg. add a badge if the tracker is in servicing mode.
It also would be helpful to be able to force a location re-check. Iāve had a couple of panics where Iāve checked the app and the bike is reporting a couple of streets away from where I actually left it, ā2 hours agoā, marked as high accuracy. Itās common for thieves to move bikes a short distance and leave them to check if they have a tracker before returning. Being able to force an update would help with reassurance, and save rushing to check itās not actually been moved.
So all in all, good and it does do the job, but there are some quirks and it could easily be better with some thought and effort.
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Never updates!
The product owner or dev team for this app really need to improve mobile client security lifecycle. I know this stuff can be considered nice to have and can be hard to prioritise but itās essential. Every time you open the app to check your bike itās location will be out of date only showing last checked location, not actual current location. This is a terrible experience and easily fixed with a few small changes at the back end. This is basically 1990 backend server authentication in a 2020 mobile app.
The mobile client appears to use a mobile responsive version of the website which then forces fresh log in once the session ends (usually after a period of inactivity). This is usually acceptable on the web because you might be using a public terminal or a friends machine, and you have a keyboard so typing is easy.
On mobile the experience should differ. Passwords are super awkward to type, no one else uses your mobile, and itās usually got a secure passcode Or biometric security. Now days customers expect not to have to re auth in mobile apps. Not even my banking app does this any more.
For higher security bank apps will use the built in mobile biometrics in eg: banking and link then to the service authentication. Biketrac should have this as an option it would be very slick. I donāt feel I need this level of security, Iād be fine with only logging in once at registration.
The backend severs should be able to generate a long term client device token that can be named and managed in the account security section (of the website (and revoke for old devices). A unique long token is generated after login and can be used indefinitely without the need to login as it canāt be guessed by hackers. This has been the way for the last ten years in mobile auth so please for the love of god sort this out Biketrac, it makes the app unusable.
The worst thing is, itās does not even log you out after the session expires, so you have you logout first. Itās a waste of my time!
web apps should be mobile first, so Mobile and desktop experience is low friction like mobile. Mobile first guys!
Why add new features like odometer and service alerts creating mode code and more complexity when you donāt have the basics sorted?
Also, a nice to have would be to add mobile is native notifications in addition to text alerts. They cost nothing and when you fix the expiring session issue are easy enough to add. Iād like the option for these alerts to tell me how my pride and joy is doing.
itās good to see a British company building something, this could be a 5 star app, youāre close, itās got slick design, but the user experience is let down by poor mobile experience forcing awkward password entry every time you want to use the app - defeats the point of having an app - they should be simple, easy, quick, click the icon see where my bike is any time.
My main concern going forward would be how the VHF signal gets enabled on the bike. Iāve read of thefts where for some reason VHF wasnāt enabled and data contact was lost with the bike meaning the bike was out of reach and couldnāt have VHF enabled any more, therefore could not be located. Iād like the option enable VHF myself during theft via online tool if I get there first. Maybe this is rare, hope I never have to find out.
I will let you know how it goes if thereās a theft event. God I hope I get my bike back. Fingers crossed.
The mobile client appears to use a mobile responsive version of the website which then forces fresh log in once the session ends (usually after a period of inactivity). This is usually acceptable on the web because you might be using a public terminal or a friends machine, and you have a keyboard so typing is easy.
On mobile the experience should differ. Passwords are super awkward to type, no one else uses your mobile, and itās usually got a secure passcode Or biometric security. Now days customers expect not to have to re auth in mobile apps. Not even my banking app does this any more.
For higher security bank apps will use the built in mobile biometrics in eg: banking and link then to the service authentication. Biketrac should have this as an option it would be very slick. I donāt feel I need this level of security, Iād be fine with only logging in once at registration.
The backend severs should be able to generate a long term client device token that can be named and managed in the account security section (of the website (and revoke for old devices). A unique long token is generated after login and can be used indefinitely without the need to login as it canāt be guessed by hackers. This has been the way for the last ten years in mobile auth so please for the love of god sort this out Biketrac, it makes the app unusable.
The worst thing is, itās does not even log you out after the session expires, so you have you logout first. Itās a waste of my time!
web apps should be mobile first, so Mobile and desktop experience is low friction like mobile. Mobile first guys!
Why add new features like odometer and service alerts creating mode code and more complexity when you donāt have the basics sorted?
Also, a nice to have would be to add mobile is native notifications in addition to text alerts. They cost nothing and when you fix the expiring session issue are easy enough to add. Iād like the option for these alerts to tell me how my pride and joy is doing.
itās good to see a British company building something, this could be a 5 star app, youāre close, itās got slick design, but the user experience is let down by poor mobile experience forcing awkward password entry every time you want to use the app - defeats the point of having an app - they should be simple, easy, quick, click the icon see where my bike is any time.
My main concern going forward would be how the VHF signal gets enabled on the bike. Iāve read of thefts where for some reason VHF wasnāt enabled and data contact was lost with the bike meaning the bike was out of reach and couldnāt have VHF enabled any more, therefore could not be located. Iād like the option enable VHF myself during theft via online tool if I get there first. Maybe this is rare, hope I never have to find out.
I will let you know how it goes if thereās a theft event. God I hope I get my bike back. Fingers crossed.
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Disappointed with this app/service
The app could be so much more helpful than just showing me where the bike is and for enabling service mode.
For some reason the mileage and hours donāt change.
Difficulties switching arming mode using the app.
Check-in seems unreliable (even in open spaces in a major U.K. city) and my bike constantly shows up as āoverdueā whatever that means.
I think this company needs to think much more about the user experience which is at best average.
For the cost, I certainly wonāt be renewing my subscription after the first free year.
For some reason the mileage and hours donāt change.
Difficulties switching arming mode using the app.
Check-in seems unreliable (even in open spaces in a major U.K. city) and my bike constantly shows up as āoverdueā whatever that means.
I think this company needs to think much more about the user experience which is at best average.
For the cost, I certainly wonāt be renewing my subscription after the first free year.
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Latest update!!!!!
Not best app but since recent update absolute nightmare as have to constantly keep logging in again and again and again to access!!!!!! Please fix
