تجربة الخصومات سيئة
اعلنو عن كود ويوم استخدمته مكتوب ان المدة ما تشمل والشروط والأحكام ما فيها شي عن المدة والعروض مخلينها على بطاقات من بنوك سيئة نروح نصدر البطاقة ولا تصدر
Dr. Bassam
Very simple very easy
مخادعين انتبهو منهم
اعلانات مخادعة، الاسعار المعروضة للطيران لا تشمل الشنط.
اسعار التذاكر لا تشمل الشناط بتحجز التذكره تراها بدون شنط. لازم بعد الحجز تتواصل عشان تضيف الشنط.
لا يوجد رقم للتواصل فقط واتساب، انتهو منهم. اسعارهم غالية حتى مع العروض.
اسعار التذاكر لا تشمل الشناط بتحجز التذكره تراها بدون شنط. لازم بعد الحجز تتواصل عشان تضيف الشنط.
لا يوجد رقم للتواصل فقط واتساب، انتهو منهم. اسعارهم غالية حتى مع العروض.
عدم المصداقيه
يقولون لو لقيت سعر اقل نرجع الفرق ولقيت اقل ولا رجعو
The best ever
This app has frequent offers and always cheeper tickets than others , the customer service are very cooperative
They canceled my tickets and never refunded me
I had an awful experience with this app. Nearly a month ago, I purchased flight tickets for my family. They canceled the tickets right after payment, and to this day, I haven’t gotten my money back. There’s no real customer service—only endless excuses like “wait for the bank.” They’re basically scammers, and I strongly warn everyone not to use them!
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Service
Excellent service in everything
اعلانهم خدعه
عندهم اعلان للحصول عن نقاط بقيمه 500ريال حاولت احجز فندق ويرفض وعندي صور تواصلت مع خدمة العملاء يقول فيه تحديث ولزمت عليه قال حاول مره ثانيه
The best App
Excellent app with a very user-friendly interface. It makes traveling much easier by providing quick access to flight information, boarding passes, airport services, and important updates. Everything is organized clearly and works smoothly. Highly recommended for anyone traveling through the airport
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غيروا حجزي وأنا قد دفعت
تطبيق سيئ جدا ما عندهم خدمة عملاء أي مشكلة يستقبلونها بالرسايل و يتأخر الرد
ثانيا يغيرون الحجز بعد الدفع والتأكيد
غيروا حجزي من جناح ملكي إلى غرفة عادية قبل الدخول بنصف ساعة بحجة إن الفندق مزدحم ولما وصلت للفندق وسألت قالوا عندنا جناح ملكي
أسوأ تجربة مرت علي و لن تتكرر إن شاء الله
ثانيا يغيرون الحجز بعد الدفع والتأكيد
غيروا حجزي من جناح ملكي إلى غرفة عادية قبل الدخول بنصف ساعة بحجة إن الفندق مزدحم ولما وصلت للفندق وسألت قالوا عندنا جناح ملكي
أسوأ تجربة مرت علي و لن تتكرر إن شاء الله
الغاء رحلة
لي اسبوع اطالبهم يرجعون فلوس رحلتي ويعيدون علي نفس الكلام تسكيت فقط
انت وحظك
سيء وفي مثل موضوع الحجوزات لازم تعتمد على شيء موثوق.. لان اي غلطة تبي تكون مكلفة جدا.
خدمة العملاء يسمعونك كلام مزبرق وابشر ولا يهمك واخر شيء ينكبونك "هذي سياسية الفندق".
لن استخدم هذا التطبيق الا لو فيه عرض من البنك يسوى يغطي على عدم موثوقيتهم.
التطبيق جدا سيء وحتى حجوزاتي احيانا تظهر واحيانا لا وتفاصيل الغرف ما قدرت اعرفها الا لما رجعت لتطبيق booking.com.
اشوف التقييمات فوق ٧ الاف وخمس نجوم؟! هذا مريب. لانها ابدا مب تجربتي.
خدمة العملاء يسمعونك كلام مزبرق وابشر ولا يهمك واخر شيء ينكبونك "هذي سياسية الفندق".
لن استخدم هذا التطبيق الا لو فيه عرض من البنك يسوى يغطي على عدم موثوقيتهم.
التطبيق جدا سيء وحتى حجوزاتي احيانا تظهر واحيانا لا وتفاصيل الغرف ما قدرت اعرفها الا لما رجعت لتطبيق booking.com.
اشوف التقييمات فوق ٧ الاف وخمس نجوم؟! هذا مريب. لانها ابدا مب تجربتي.
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التطبيق
التطبيق بسيط تفاصيل الحجز تحتاج تكتب بطريقة اوضح .
Z
سيييييء جدا المفروض دخولي العصر مادخلوني الا الساعه ١١ ونص باليل !!!
Very high service fee
Very high service fee
Worst experience
I had a very disappointing experience with Almatar.
My flight with Air India Express was cancelled due to the Middle East situation. I contacted the airline, and they confirmed that the full refund has already been processed to Almatar (the booking agent). However, Almatar has not returned my money to me.
I have tried contacting customer support multiple times, but I keep getting no clear response or solution. This is extremely frustrating because the airline has already done their part, and now Almatar is holding my refund without justification.
This kind of service is unacceptable. Customers should not have to chase their own money after a cancellation that was not their fault.
I strongly urge Almatar to process my refund immediately. Otherwise, I will be forced to escalate this matter to consumer protection authorities.
I do not recommend using this app based on my experience.
My flight with Air India Express was cancelled due to the Middle East situation. I contacted the airline, and they confirmed that the full refund has already been processed to Almatar (the booking agent). However, Almatar has not returned my money to me.
I have tried contacting customer support multiple times, but I keep getting no clear response or solution. This is extremely frustrating because the airline has already done their part, and now Almatar is holding my refund without justification.
This kind of service is unacceptable. Customers should not have to chase their own money after a cancellation that was not their fault.
I strongly urge Almatar to process my refund immediately. Otherwise, I will be forced to escalate this matter to consumer protection authorities.
I do not recommend using this app based on my experience.
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Worst Agency and worst Customer Service
I booked a flight via almatar app however my flight got cancelled even after 2 weeks following up with their team but no response always receiving a auto generated whatsapp message, i will suggest not to purchase any tickey fromt them , they dnt have ethics to deal with clients I want to give u 0 star
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“Confirmed booking” never went through the hotel
I have arrived to the hotel with my family, only to be told that they have never received a booking (meanwhile Almatar confirmed my booking)
Customer service put me through so many hurdles. Its been an hour and nothing has been solved. The hotel says its an app problem and customer service only said they sent an email. As a customer i expect to arrive with ease and not go through a whole “who’s accountable “ mystery
Customer service put me through so many hurdles. Its been an hour and nothing has been solved. The hotel says its an app problem and customer service only said they sent an email. As a customer i expect to arrive with ease and not go through a whole “who’s accountable “ mystery
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Response and services
World class service and response.I really appreciate them for quality service
Worst app & travel agency
Be careful of this travel agency they will just disregard your hard time even during conflict in the region recently occurred they wouldn’t help nor understand all they care about is payment once you paid you are on your own with no further assistance, we will always remember this and never use your helpless services
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