Very poor support
Really needed this app for drone operations, but I’ve run into a problem with my password and I can’t reset it. The Forgot Password link takes me to a page to download the app. Not helpful. I went onto the website and searched for help resetting the password, but the link there was broken. So, I can’t sign in and can’t fix the password problem in any other way, apparently. I need the same sign in to use Air Control for LAANC, so can’t access that either, which is an additional problem. I’m not at all sure why the devs have set things up this way. Why bother building an app that people can’t effectively use? Very disappointing.
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Response from developer
I'm sorry if you missed our emails and messages, but all users have been migrated to our new Air Control platform. You can download the new apps or log in to the all new website (including LAANC on the web) here -- https://air.aloft.ai/ Please email support@aloft.ai if we can help you directly with your account.
Had so much potential
No updates have been provided to this app in a year or more. While I understand enterprise ventures are the real money maker, it’s a shame the ball has been dropped for the classic version of this product. DJI sync continues to be problematic and the web interface does not effectively talk with app. Integrated web browser is near unusable when searching/viewing documents. Queued flights for sync remain queued in the web UI, but never effectively process or show as queued in the app.
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Extremely helpful app.
This app has been my go to for a while now. I’m extremely happy with this platform. Very user friendly and very easy to navigate. Getting your authorizations is easy through here. This app has never let me down. And is always pretty spot on with air spaces. Extremely helpful app.
I Need Help
So, when creating my account, I accidentally got one letter off in my email. Because of this I do not receive the emails that I need to receive with my LAANC authorizations. I cannot seem to find a way to change my email address. I can change everything else on my profile except that. Someone please tell me how I can change my email address so that I can receive the proper notifications other than the short form on a text message. Other than that, this is an awesome app and a loft has done an amazing job at making my job easier! I have been flying drones commercially for over five years now and I am very impressed and relieved that aloft is there and able to help my day-to-day tasks of getting the approvals when I need them.
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Response from developer
Hi there. Just email support@aloft.ai and our team can help you with this asap. Thanks for flying Aloft!
Reliably fast LAANC, but room for obvious improvements
Preflight section is very good, although I wonder why it doesn't feature everything B4YFLY does and be done with that bizarre overlap of the two apps. LAANC authorizations are easy to get, although changing the default area markers on the map should be made less awkward!! Why are my authorizations listed under Assets..?? They should be found under Activity. Also, Profile > Version always says there is an update available when there isn't - who is programming such a nonsense? Lastly, it would be great if authorized areas be made available to other apps like DJI Fly so that those can seamlessly display them on their map and provide flight clearance based on LAANC, not on DJI's additional annoying questionnaire.
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