Very poor support
Really needed this app for drone operations, but I’ve run into a problem with my password and I can’t reset it. The Forgot Password link takes me to a page to download the app. Not helpful. I went onto the website and searched for help resetting the password, but the link there was broken. So, I can’t sign in and can’t fix the password problem in any other way, apparently. I need the same sign in to use Air Control for LAANC, so can’t access that either, which is an additional problem. I’m not at all sure why the devs have set things up this way. Why bother building an app that people can’t effectively use? Very disappointing.
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Response from developer
I'm sorry if you missed our emails and messages, but all users have been migrated to our new Air Control platform. You can download the new apps or log in to the all new website (including LAANC on the web) here -- https://air.aloft.ai/ Please email support@aloft.ai if we can help you directly with your account.
Had so much potential
No updates have been provided to this app in a year or more. While I understand enterprise ventures are the real money maker, it’s a shame the ball has been dropped for the classic version of this product. DJI sync continues to be problematic and the web interface does not effectively talk with app. Integrated web browser is near unusable when searching/viewing documents. Queued flights for sync remain queued in the web UI, but never effectively process or show as queued in the app.
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Extremely helpful app.
This app has been my go to for a while now. I’m extremely happy with this platform. Very user friendly and very easy to navigate. Getting your authorizations is easy through here. This app has never let me down. And is always pretty spot on with air spaces. Extremely helpful app.
I Need Help
So, when creating my account, I accidentally got one letter off in my email. Because of this I do not receive the emails that I need to receive with my LAANC authorizations. I cannot seem to find a way to change my email address. I can change everything else on my profile except that. Someone please tell me how I can change my email address so that I can receive the proper notifications other than the short form on a text message. Other than that, this is an awesome app and a loft has done an amazing job at making my job easier! I have been flying drones commercially for over five years now and I am very impressed and relieved that aloft is there and able to help my day-to-day tasks of getting the approvals when I need them.
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Response from developer
Hi there. Just email support@aloft.ai and our team can help you with this asap. Thanks for flying Aloft!
Reliably fast LAANC, but room for obvious improvements
Preflight section is very good, although I wonder why it doesn't feature everything B4YFLY does and be done with that bizarre overlap of the two apps. LAANC authorizations are easy to get, although changing the default area markers on the map should be made less awkward!! Why are my authorizations listed under Assets..?? They should be found under Activity. Also, Profile > Version always says there is an update available when there isn't - who is programming such a nonsense? Lastly, it would be great if authorized areas be made available to other apps like DJI Fly so that those can seamlessly display them on their map and provide flight clearance based on LAANC, not on DJI's additional annoying questionnaire.
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Wish it worked in Uk and Europe
Downloaded this and quickly realised the airspace map doesn’t work anywhere other than the US, such a shame as it actually looks really helpful as i’ve had times where i’ve gone somewhere to fly and realised only when i try to take off that it’s restricted airspace.
Hopefully the devs have plans to include the Uk and europe🙏
Hopefully the devs have plans to include the Uk and europe🙏
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The registration part
I was told to download this app once I finish taking the Trust test. But when it came to my the part Registration, it told me to add my name, once I added my name it kept saying, “please add your name.” I’m not sure if this is a bug or something...but I’m pointing it out because I just need to add my name to continue since it’s not allowing me too...
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Enjoying the app minus the sync issues
I cannot find much info to help me know if I’m doing something wrong but the app doesn’t seem to sync flights from the DJI Fly app. If I log into Aloft on a web browser I can see some of the flights from 9 months ago stuck in a queued status. The help article on the Aloft site didn’t provide much information. I was hoping this might be a bug but the fact that I have 9 month old flights not being imported makes me think it’s a compatibility issue. They don’t show up as failed imports either. Sync status on the app shows all zeroes.
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Awesome app thank you
I would like to thank this app I’m a new UAV pilot and the regulations are a little confusing on where I can fly . This app is easy and informative I’m in a heavy airport and navy base town and this helps me approve flight area in seconds and altitude limits . Very cool must have app for drone flying easy to understand and very helpful for my favorite park in a controlled altitude area
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Wow
As a new recreational drone pilot I have been a bit overwhelmed. There’s a lot more that goes into flying a drone safely and legally than I realized. I stumbled across Aloft and thank goodness I did! What a great tool. Not only does it make it super simple to request authorization to fly in controlled airspace, but it also provides real time data on weather, wind, and other air traffic including type, speed, altitude and heading, all in a super friendly layout.
One thing I wish this app had is an in-app tutorial. I’m still trying to learn on my own how to use the different features. For example, why is it showing me drones that are 2000 miles away in my Active Traffic list? I’m on the East Coast and it shows me drones flirting in California in my active traffic. I’m also trying to figure out if there’s a way to sync the app with my DJI app so that my authorizations go to my drone app and my drone knows it’s authorized to take off. Like I said. I’m a new pilot and still trying to figure out how a lot of this works and a tutorial for each feature would be great.
Apart from having to figure everything out on my own, I’ve found Aloft to be very user friendly and useful! It’s a great tool.
One thing I wish this app had is an in-app tutorial. I’m still trying to learn on my own how to use the different features. For example, why is it showing me drones that are 2000 miles away in my Active Traffic list? I’m on the East Coast and it shows me drones flirting in California in my active traffic. I’m also trying to figure out if there’s a way to sync the app with my DJI app so that my authorizations go to my drone app and my drone knows it’s authorized to take off. Like I said. I’m a new pilot and still trying to figure out how a lot of this works and a tutorial for each feature would be great.
Apart from having to figure everything out on my own, I’ve found Aloft to be very user friendly and useful! It’s a great tool.
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Not bad. Needs a lot of work
So it works like most. Two major issues. If you’re working in airspace. The area for the LAANC approve can only be a box. Either add more points. Or make it so you can draw it out with your finger.
Two. Starting TFRs a full day early is obnoxious. I live in Delaware. Biden is here way too much and instead 2-3 days I lose 3-4. Making it impossible to work.
The software is usually reliable. Coming from other programs it’s just getting used to a new layout.
Overall. The two things I listed are worth a full star to me.
Two. Starting TFRs a full day early is obnoxious. I live in Delaware. Biden is here way too much and instead 2-3 days I lose 3-4. Making it impossible to work.
The software is usually reliable. Coming from other programs it’s just getting used to a new layout.
Overall. The two things I listed are worth a full star to me.
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Has potential
Filling for LAANC is useful. Weather and flight conditions works great. Importing from DJI flight log is in accurate and almost worthless. My DJI 4 go app shows that I have 34 hours of flight time. The Aloft app shows that I have 50 hours. I fly with the DJI app not the Aloft app. I did fly 2-3 flights 1 minute long with the aloft app and that information did not make it back to the DJI log. The heading information for the drone does not accurately transfer to the Aloft app. Imports from DJI randomly get duplicated in the aloft app. This creates inaccuracies. Tech support knows this is an issue and assures that updates are coming. I have yet to see updates.
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My favorite app for drone flights
Great app! Love using it for airspace reviews and logging of equipment. One suggestion would be to add ADSB data so that when I start a flight, any aircraft within let’s say 2 miles triggers the app to announce that there is an aircraft within 2 miles with the altitude and callsign. Add this and the app will be a true jack of all trades. Seriously has made my flight planning and execution so easy and stress free.
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Has potential
It seems to have potential, lots of great info and data at your fingertips, but… I could not change the map to be gps, and where I am (souther along the Gulf Coast) a lot of the roads and landmarks are not visible in the generic map. I was able to drop a pin or something when I first jumped on which was useful when trying to get info about an area, but then out of nowhere I could not do that anymore. Some of the other things seem a little complicated, but maybe I would just need to play around a little more. Over all its not the worst app, but for now I’m going to stick with AirMap.
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Response from developer
Hi, Chopper. This link might help, especially if you need LAANC from an FAA-approved UAS Service Supplier -- https://www.aloft.ai/recreational-laanc/ If you need any help, please ping us any time -- support@aloft.ai and we'll do everything we can to assist. Thanks for flying Aloft.
Excellent tool
Thank you for making such an amazing tool. The only thing that could make it better is if you could validate if anyone has an approved UAS flight plan within a designated area. We live in Class C airspace, 3 miles from international airport and I was able to prove to my neighbors you cannot get approval to recreational fly a UAS from our property Willy nilly. My husband is not only a military fixed wing, rotary and military UAS pilot and tried to explain to them the rules. Your app makes it easy for a recreational UAS/drone owner to register, submit a flight plan and receive approval.
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Trouble Drawing LAANC Auth Area on Map
I have been trying to layout the intended LAANC Auth region on the map, and I can only get it to zoom in and out, hardly ever being able to change the shape of the region (I managed to get one corner to move one time over several days). I have tried on iOS, iPadOS, and with an Apple Pencil 2. Like I said the map’s region controls are just poorly implemented. This limits me to requesting a square region and only at a particular size. Luckily, I can place the center at a particular point and get some use from it.
Please re-visit the way iOS/iPadOS handles the creation of the LAANC Map region.
Please re-visit the way iOS/iPadOS handles the creation of the LAANC Map region.
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Response from developer
Hi there. If you tap and hold on the corners, you can draw any shape and also increase the size of the LAANC polygon up to 10 miles. We have more info and video tutorials on our site -- https://www.aloft.ai/feature/laanc/ -- but please also feel free to reach out to us direct at support@aloft.ai with any questions or feedback. Thanks for flying Aloft!
New Flyer
Downloaded and reviewed as recommended by FAA and individuals. Find it a bit confusing in various sections and it’s a bit intimidating to put into use for a new pilot. There should be some instructional help or links to videos on it’s proper usage. Provides excellent basic information but so does B4UFLY. This app has a significant learning curve to be able to use it competently. Overall it’s very clean and well organized. No idea what some icons represent. It really needs a instructional guide for new pilot introduction.
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only in USA
Too bad it’s only able in USA, wish I could use this app in Europe or Canada 🤞🏼
Does not work with DJI Mini 2
I downloaded this app because it said it had integration with DJI drones. It also said it could sync flight data. It does, just not with the DJI Mini 2. They do not explicitly say it does not work with the Mini 2, and it took me hours of trouble shooting and searching to determine that the reason the app was not importing flights or seeing my drone was because they did not support it.
One star review because I wasted hours determining this when all they could have done was put somewhere in the app description “Does not work with DJI Mini 2”. You might want to add that as a bullet point so people don’t was hours troubleshooting only to find out this was the reason.
One star review because I wasted hours determining this when all they could have done was put somewhere in the app description “Does not work with DJI Mini 2”. You might want to add that as a bullet point so people don’t was hours troubleshooting only to find out this was the reason.
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Response from developer
Hi, Tim. Our apologies that you weren't able to find a quick answer on our support site. If you ever have a question, please reach out to us directly -- support@kittyhawk.io -- and we'll respond asap to get you in the air safely and compliantly. Re the Mini 2, the DJI SDK does not yet support this aircraft, but once it does, we'll work to get it integrated into Kittyhawk so that you can streamline your airspace, fleet, and inflight needs together.
Caution
Be mindful of what ya ask Santa for. I thought it was easy to ask for a drone. Never dawned on me FAA would have some sort of say. With all this studying stuff, I’m glad Kittyhawk is around! I guess a $1500 drone isn’t a toy so much.
Having some career roots in aerospace maintenance and manufacturing, have an appreciation for the maintenance records part of Kittyhawk. There’s always something to keep track of in aerospace, being a drone owner threw me into the mix now too. But the view at 400ft AGL is so worth it.
Now, what to do about them pesky raptors that are bigger than my UAS. Would a dear whistle work?
Having some career roots in aerospace maintenance and manufacturing, have an appreciation for the maintenance records part of Kittyhawk. There’s always something to keep track of in aerospace, being a drone owner threw me into the mix now too. But the view at 400ft AGL is so worth it.
Now, what to do about them pesky raptors that are bigger than my UAS. Would a dear whistle work?
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