Useless app
I can’t believe Altafiber continues to offer this mostly non-functioning app to their customers. Too many types of sporadic problems to list and absolutely no software/app support.
Video lags sound by ~10sec. SUPER ANNOYING
The video lags the sound ny about 10 seconds. It’s super annoying, esp when you’re watching a live sports event where you hear the commentators call the play 10 seconds before you watch it on the screen. Completely unwatchable. I’ll just listen to the radio. Amazing that this is even an app. AltaFiber doesn’t care about this app at all.
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Terrible
It’s March Madness - and I’m MAD! Wanted to be able to watch a game on my iPad while having another game on TV. But just get “No content available” message! Chatted on line with 2 people - log off/on, delete reload, etc. one even suggested to download an app called “My Fioptics”. DOES NOT EXIST! Worked fine a few days ago. Paying out the wazoo for internet and wi-fi and think this should be high priority. Don’t have many other choices around here. Get it fixed!
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WORST APP EVER
Did I already say this was the worst app ever!?!?!?!!!!! This app never works. Alway receive “we’re experiencing technical difficulties and to try back later. If you are paying a premium for cable and their supposed connectivity; the the app should work ALL THE TIME. Won’t be too long before Altafiber goes out of business. Save yourself the trouble and money and just SWITCH NOW to Spectrum or one of the hundreds of other steaming services that actually work and cost way less. It is clear Altafiber doesn’t care or know how to manage an app.
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Worst app ever
And judging from the reviews I have read you don’t care about it at all because you’ve never done anything to fix it. So stop trying to sell it to customers.
Awful app
The app doesn’t work. In the recent past, if I didn’t use the app for a few days it would say ‘Authentication Error.’ I would have to delete the app and download it again. Now, I can see the TV guide but it won’t play anything. It only says ‘error.’
Error code WF112
This app used to work well but now I get the error code WF112. I’ve called cincy bell now altafiber on several occasions. No one knows what this error code means, Nor do they know how to fix it. I have asked for a credit on my account and everyone dodges the question, I just get asked to wait another week to see if it will work. I have now been experiencing this for months.they say someone will call me back but that hasn’t happened. I have tried multiple solutions—uninstall/reinstall app, change password, reboot this and that, Change to a different mobile device—-nothing has worked. I guess I’ll try to call again and then just start looking for another tv provider as I no longer want to pay for something that doesn’t work.
Update: called again. Answered the same questions again. Call has been escalated again. Asked for a refund again. Got one for $19. Insulting? Yes. The app isn't a separate charge so hard to give a refund is what I was told. Altafiber should stop false advertising as this is a feature that does not consistently work if at all.
Very disappointed. Will look for a new provider.
Update: called again. Answered the same questions again. Call has been escalated again. Asked for a refund again. Got one for $19. Insulting? Yes. The app isn't a separate charge so hard to give a refund is what I was told. Altafiber should stop false advertising as this is a feature that does not consistently work if at all.
Very disappointed. Will look for a new provider.
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WF112 issue makes app unusable
This app works great in the interface but when you click on the channel it gives an error message with a playback error. I have looked at numerous other reviews saying the same things, and developers have claimed to fix this issue by reinstalling the app, but that does not work. It’s frustrating to see this issue be “fixed” by the developers, when it appears to still not work. I also tried this app for iPhone and got a similar result.
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Just doesn’t work
Does not work on iPad or iPhone. Same error message WF112. Zero stars was not an option. Error code should also have a T in it.
Performance
This is the most worthless app I have ever tried to use! Absolutely pathetic!,,,
It’s the Olympics… Get your s together
This is the time of year when you want your app for live streaming to work perfectly – the Olympics. Well it’s annoying that I can’t watch anything on this app, missing an Olympic match live while on the go because my provider has a crap app… It makes me want to switch to literally any other provider.
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This app is terrible!!!!
It is not user friendly and does not offer video on demand. It doesn’t even have all the stations that I am subscribed for. It would be 0 stars if I could give that.
How this App ever worked?
I’ve tried watching TV through this app multiple times while connected to my home WiFi network (powered by Cincinnati Bell) and it has NEVER worked. The same for the iPhone app. You would think a so-called technology company would be able to deliver on what they promised if they really wanted to. Apparently, Cincinnati Bell doesn’t care to deliver on them. Very dissatisfied. Again!
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Error Code WF112
Nothing plays, just displays the error code WF112 message. Other reviewers have been mentioning this for a long time. No response from Cinci Bell. Fix the issue already.
Zero stars if I could
The fact that they actually advertise they have an app is hysterical. It does not work on an iPad or iphone. Really? No IT in the budget? Fix the app!
Doesn’t work. Period
Logged in but keep getting Error code WF112. Using iPad Pro iPadOS 14.2 (latest update as of 12/8/20). This is unfortunate as I just switched to cincy bell mainly for internet and got tv serivice solely for this app to use around the house ... guess I’ll be officially cutting the cord and going the streaming app route. At least they pay their app developers enough to make a useable product.
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Fioptics failure
I upgraded the software and now it does NOT work get past the sign on and their support is waste of time.
Totally worthless
Still haven’t fit the no connect issue WF112
Absolute and total crap.
The worst television app ever.
Meh
I love having the app for my bedroom or even back porch. But I would really like for the app to sync with my DVR. And work other places than at my home. I deleted it off my phone for that reason. It seems to only work on other Fioptics internet networks.
