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Altel.kz

Altel.kz

by Mobile Telecom-Service TOO

318 ratings
64 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • February 28, 2021
  • July 20, 2026

Features

Developer

Mobile Telecom-Service TOO
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About

Manage your mobile tariff, play games to earn data, learn Kazakh words, and access exclusive bonuses. This app also offers router management and convenient payment options.

✓Customizable tariff builder
✓Play Asyq to earn gigabytes
✓Learn new Kazakh words
✓Access Qazyna for bonuses and discounts
✓Monitor balance and resources
✓Manage finances and payments
✓Order 4G/5G routers with installment options
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What users say

Summarized from real user reviews of Altel.kz. Based on 318 reviews and a 4.7/5 average, it highlights the 3 positives and 15 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Good internet service quality
  • 👍Reliable connectivity in Kazakhstan
  • 💰Competitive pricing for some users

Negative things

  • 🐛App crashes and freezes frequently
  • 🐛Main dashboard/home page not loading
  • 🔐Broken passport/document verification system
  • 💳Payment options broken (ApplePay, card payments)
  • 📊Financial data and transaction history not displaying
  • 🌐Poor international service (doesn't work abroad)
  • ⚠️Account access denied errors
  • ⚠️Notification badge won't disappear
  • 📱App won't open or login after updates
  • 💸Expensive and frequently increased tariffs
  • 🔌Slow internet speeds and network congestion
  • 📞Poor customer support responsiveness
  • 🎨Only available in Russian/Kazakh (no English option)
  • ⚠️Data privacy concerns with manual document sharing
  • 🐛Tariff plan information not updating correctly
See all reviews
+1

What's New in Altel.kz

1.85.0

July 20, 2026

Түһ, ыстығын-ай! Мұндай ауа райында үйде уақыт өткізген жақсырақ. Ішіңіз пыспасын деп қосымшамызға Asyq ойынын қайта қостық. Асықты лақтырып, ақшалай жүлделер ұтып алыңыз. Бірінші асық сізді күтіп тұр! — Тууф, ну и жара! В такую погоду лучше оставаться дома. А чтобы вы не скучали, мы вернули в приложение игру Asyq. Запускайте асыки в полёт и выигрывайте денежные призы. Первый асык уже ждёт вас.

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User reviews

Most RecentHighest RatedLowest Rated

Ұстамайды нашар

Тиімсіз тариф қымбат бірінші жасалған соң бірінші орында болудың орнына
ЮчлЮчл

Тупое приложение

Не дало никак верифицировать аккаунт через паспорт. Как бы я не наводил камеру на документ, никакого толку.
Telegram user.Telegram user.

January update broke payment option

This is app went from Hero to Zero… The January update and follow up has broken the ApplePay (… and payment option in general). The ApplePay doesn’t do anything and it seem card payment is now restricted to local banks. I have tried multiple cards used in US and UAE to no avail. To add insult to the injury, Altel charges outrageous daily fees to eat thru the remaining credit balance…
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mvefimovmvefimov

Не работает

Не регистрирует номер. Пишет, что нужна последняя версия, но я установила приложение только что.
majetomajeto

Дно пробито

Последнее обновление привело к тому, что за границей вообще никакую информацию о своем счете, оставшемся трафике и минутах увидеть нельзя. Тупо не грузится нигде — ни во Франции, ни в Швейцарии, ни в Италии. Связь очень так себе, скорость интернета черепашья. В общем, может, в Казахстане Алтел еще как-то работает, в Европе это бесполезный кусок ***.
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AML4065AML4065
See 59 more reviews

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User experience

🐞

Reported Bugs

14 issues

Passport scanning not working

Bug

ApplePay and card payment functionality broken

Bug

Login fails with 'invalid number' error after update

Bug

Financial/transaction history not loading

Bug

App crashes when switching between multiple numbers

Bug

Tariff change option produces errors

Bug

Service timeout errors ('try again in 2 hours')

Bug

Null pointer exceptions preventing payments

Bug

Account data disappearing after updates

Bug

Account registration not recognizing newly purchased numbers

Bug

Remaining data/minutes not displaying for expired packages

Bug

Rewards redemption (points to MB conversion) not working

Bug

Step counter (Alla feature) not functioning

Bug

Empty dialog boxes when viewing tariff details

Bug
✨

Requested Features

6 requests

Dark mode/theme option

Feature

English language support for international users

Feature

Ability to convert minutes/SMS to data across all plans

Feature

Real-time traffic usage monitoring

Feature

Improved account registration process

Feature

Better eSIM activation workflow

Feature

FAQ

What does the Altel.kz app do?

The Altel.kz app allows users to easily manage their mobile tariff by customizing it with desired services and resources. It also offers features like playing games to earn data, learning new Kazakh words, accessing exclusive bonuses and discounts, and monitoring account balance and finances.

How can I customize my tariff with the app?

The app features a tariff constructor where you can personalize your plan. You can select and add the services and resources that best suit your needs, ensuring you only pay for what you use.

Can I earn data or bonuses through the app?

Yes, you can earn gigabytes by playing the Asyq game within the app. Additionally, the Qazyna section provides access to various bonuses and discounts for users.

What are the benefits of the 'Alga' service?

The 'Alga' service allows you to get up to 30 GB of data per month simply for walking. To track your steps for this service, the app will request access to your 'Health' application.

Does the app support router management?

Yes, the app allows you to order 4G/5G routers with installment payment options and home delivery. You can also monitor your router's resources and tariff, and easily share data and minute packages with your family and friends.