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Altel.kz

Altel.kz

by Tele2

365 ratings
75 reviews
🔧 Utilities
Free

Details

Released
February 28, 2021
Updated
October 27, 2026

Features

Background Location Access

Developer

Tele2
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About

Manage your mobile plan, earn rewards, and stay connected with this operator's app. Customize your tariff, play games to earn data, learn Kazakh, and access exclusive bonuses. Track your balance, manage finances, and enjoy convenient roaming options.

✓Tariff customization
✓In-app games for data rewards
✓Kazakh language learning
✓Bonus and discount section
✓Balance and resource tracking
✓Financial management
✓Roaming packages
✓Step tracking for data rewards
Show original description

What users say about Altel.kz

Reviews of Altel.kz are mostly negative: the Utilities app is rated 4.7/5 from 365 App Store ratings. What users like most: good internet service quality, reliable connectivity in Kazakhstan. Top complaints: app crashes and freezes frequently, main dashboard/home page not loading. Summarized from real user reviews.

Positive things

  • 👍Good internet service quality
  • 👍Reliable connectivity in Kazakhstan
  • 💰Competitive pricing for some users

Negative things

  • 🐛App crashes and freezes frequently
  • 🐛Main dashboard/home page not loading
  • 🔐Broken passport/document verification system
  • 💳Payment options broken (ApplePay, card payments)
  • 📊Financial data and transaction history not displaying
  • 🌐Poor international service (doesn't work abroad)
  • ⚠️Account access denied errors
  • ⚠️Notification badge won't disappear
  • 📱App won't open or login after updates
  • 💸Expensive and frequently increased tariffs
  • 🔌Slow internet speeds and network congestion
  • 📞Poor customer support responsiveness
  • 🎨Only available in Russian/Kazakh (no English option)
  • ⚠️Data privacy concerns with manual document sharing
  • 🐛Tariff plan information not updating correctly
See all reviews

What's New in Altel.kz

1.92.0

October 27, 2026

Әзірлеушілеріміз қосымшаның тұрақтығын жақсартып, қателерін түзететін біраз жұмыс атқарды. — Все старания наших разработчиков остались под капотом: полечили ошибки, улучшили стабильность.

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User reviews

Most RecentHighest RatedLowest Rated

Позорная связь

Самый отвратительный интернет по грабежной цене, я плачу не малые деньги, где ваша услуга?
АЖАйголек жан

Спасибо

Спасибо что починили :)
Hhzchtopisat

Response from developer

Добрый день! Стараемся радовать вас первоклассным сервисом! Благодарим за отзыв!

Сплошное разочарование

Приложение 5-6 лет назад не работал нормально, и сейчас ничего не поменялась, ни в приложении ни в сайте, можно же работать над этим🤦🏻‍♀️, полный отстой👎
Aaidd1006

Response from developer

Добрый день! Спасибо, что обращаете наше внимание на сложности при пользовании нашими услугами. Будем благодарны, если вы предоставите подробную информацию для детальной проверки. Пожалуйста, напишите нам на почту altelinfo@altel.kz

Обращение

Я в конце марта т.г. Скинул на счет 2600 тг , сегодня пришло сообщение, что не хватает средства, а куда ушло это разница?
ППартоит

Response from developer

Добрый день! Уверены, что в службе поддержки есть решение по этому вопросу. Поэтому просим написать нам на электронный адрес altelinfo@altel.kz, указав в теме «Я оставлял отзыв в App Store», и приложить к письму скрин вашего отзыва. Нам искренне жаль, что не получилось воспользоваться нашим приложением. И спасибо, что помогаете нам стать лучше.

Поддержка

Ужасный сервис, не возможно «достучаться» до реального оператора! Квест из семи кругов ада надо пройти!Но… дорогу осилит идущий, у кого времени много- пожалуйста!
11743fert

Response from developer

Добрый день! Пожалуйста, направьте более подробную информацию с описанием ситуации (скриншот с приложения, номер телефона и т.п.) на электронный адрес altelinfo@altel.kz, указав в теме «Я оставлял отзыв в App Store», и приложить к письму скрин вашего отзыва. Мы разберемся в ситуации.

See 70 more reviews

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User experience

🐞

Reported Bugs

14 issues

Passport scanning not working

Bug

ApplePay and card payment functionality broken

Bug

Login fails with 'invalid number' error after update

Bug

Financial/transaction history not loading

Bug

App crashes when switching between multiple numbers

Bug

Tariff change option produces errors

Bug

Service timeout errors ('try again in 2 hours')

Bug

Null pointer exceptions preventing payments

Bug

Account data disappearing after updates

Bug

Account registration not recognizing newly purchased numbers

Bug

Remaining data/minutes not displaying for expired packages

Bug

Rewards redemption (points to MB conversion) not working

Bug

Step counter (Alla feature) not functioning

Bug

Empty dialog boxes when viewing tariff details

Bug
✨

Requested Features

6 requests

Dark mode/theme option

Feature

English language support for international users

Feature

Ability to convert minutes/SMS to data across all plans

Feature

Real-time traffic usage monitoring

Feature

Improved account registration process

Feature

Better eSIM activation workflow

Feature

FAQ

What is Altel.kz?

Altel.kz is the official application for Kazakhstan's first telecommunications operator. It allows users to manage their mobile tariffs, access bonuses, play games to earn data, and track their account balance and resources.

How can I customize my tariff with Altel.kz?

The app features a tariff constructor where you can personalize your plan by selecting desired services and resources. You can then easily manage these settings directly within the application.

Can I earn rewards or data through Altel.kz?

Yes, Altel.kz offers several ways to earn rewards. You can play the Asyq game to earn gigabytes, access bonuses and discounts in the Qazyna section, and earn up to 30 GB per month for walking with the 'Alga' service.

Does Altel.kz offer international services?

The app provides advantageous roaming packages to help you feel at home everywhere. However, user reviews indicate that international service may not work abroad and can be a point of dissatisfaction.

What devices are supported by Altel.kz?

Altel.kz is available on iPhone and iPod devices. The app is rated for ages 4+ and was last updated on October 27, 2026, with version 1.92.0.

Is Altel.kz free to use?

Yes, Altel.kz is available for free download and use. There are no in-app purchases or advertisements mentioned in the provided data.

What are common user complaints about Altel.kz?

User reviews highlight frequent app crashes and freezes, issues with the main dashboard not loading, and problems with payment options. Some users also report difficulties with financial data display and account access errors.

How often is Altel.kz updated?

The app's latest version, 1.92.0, was released on October 27, 2026. While specific update frequency isn't detailed, the release date suggests ongoing development and updates.