Amazing, but Deceptive
I love this app and will highly recommend it to anyone who can afford a premium subscription. It is full of thoughtful journaling prompts, rich insight, and a community of people who truly want to reflect and connect. I think it is very likely worth the price for anyone who has a few extra dollars to spend every month.
That being said, I was disappointed to find that the entire app is paywalled after a few days of use. I was under the impression that the subscription model would open up additional features, but soon came to realize that I would not even be allowed to read through my own previous entries without at least starting a free trial to the premium subscription. Currently, every time I open the platform, I am immediately locked into a banner advertising the premium subscription with no option to close the ad or view anything else. There is no longer anything to click on besides the button to subscribe, and there is no option for me to actually access the app in any meaningful way without paying to do so.
I wish that this setup was made more clear to users when they first create an account. Again, I do feel like the price of this app is justifiable given its many excellent features— but when it’s listed as a free app, and you are able to access premium features as a new user before ever starting a subscription trial, it becomes a huge bummer to feel like your journal entries have disappeared into the ether without warning until you can scrape enough money together to read through them again. The whole thing just feels like a completely avoidable problem.
Aside from that though, this really is a great app and I thoroughly enjoyed using it while I could. I think anyone who has the extra money to spend would probably benefit a lot from getting involved in such a lovely community. I can understand why it is paywalled, I just really wish that there was more clarity for new users about what that paywall entails and when it will be enacted.
That being said, I was disappointed to find that the entire app is paywalled after a few days of use. I was under the impression that the subscription model would open up additional features, but soon came to realize that I would not even be allowed to read through my own previous entries without at least starting a free trial to the premium subscription. Currently, every time I open the platform, I am immediately locked into a banner advertising the premium subscription with no option to close the ad or view anything else. There is no longer anything to click on besides the button to subscribe, and there is no option for me to actually access the app in any meaningful way without paying to do so.
I wish that this setup was made more clear to users when they first create an account. Again, I do feel like the price of this app is justifiable given its many excellent features— but when it’s listed as a free app, and you are able to access premium features as a new user before ever starting a subscription trial, it becomes a huge bummer to feel like your journal entries have disappeared into the ether without warning until you can scrape enough money together to read through them again. The whole thing just feels like a completely avoidable problem.
Aside from that though, this really is a great app and I thoroughly enjoyed using it while I could. I think anyone who has the extra money to spend would probably benefit a lot from getting involved in such a lovely community. I can understand why it is paywalled, I just really wish that there was more clarity for new users about what that paywall entails and when it will be enacted.
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Self reflecting
App basically became my new journal. Allows me to connect with others and speak about myself freely, PLUS I love the ability the app gives you to choose which state you’re in. Also love the feedback it gives. Fun and helpful
Locked out of app
I liked the app and bought a full year subscription. I took a little break from it and got a new phone. When I downloaded it on the new phone, it forces me to go through a new user setup. The “onboarding” is stuck in a continuous loop with no means to actually get back into the app. Every time I finish my “first” journal entry, it forces me back to the beginning of the onboarding which are just mandatory advertising.
You don’t need to advertise to me. I already have an account. I’ve already paid for a subscription. Despite this, I can’t use the app at all. There’s no contact information either. No way to contact anyone for help.
You don’t need to advertise to me. I already have an account. I’ve already paid for a subscription. Despite this, I can’t use the app at all. There’s no contact information either. No way to contact anyone for help.
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Response from developer
Hello - We're very sorry to hear about this. We're working on a fix for this bug but in the meantime reach out to hello@alterd.me and we'll get this sorted :)
It’s good for a map
Once I settle down and see how I am conducting myself, and I see it I see how great I am with the app, I can feel the greatest growth that impacts my life, could be for a Career
great, but extremely disappointing.
i enjoyed this app while using the free trial of premium, i thought “sure why not.” the features are phenomenal and the insight it brings is truly more that any other app i’ve experienced. i love the social aspect as well as the privacy. now here comes the not-so-great part. after my trial ended, i lost access to everything in the app. i can’t even view my profile if i intended to delete my data. there’s a constant UNCLOSEABLE popup that tells me to buy premium, no matter what i click on. this isn’t just an experience for me either, my friend also wanted to try the app, but he was met with the same wall. intentional or not, i sent multiple emails to the support team, to no avail. maybe you should be more honest before you say something is “free with premium features.” this app is definitely not free if im unable to even use it or delete my account without premium. until you’re more straightforward about the free vs paid aspect of your app, you will get one star. i will also make sure other users know about this extreme flaw in marketing so they don’t waste their money on it. truly disappointed.
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Response from developer
Hello - We're very sorry to hear about your experience and appreciate you pointing this out. We're working on fixing this ASAP in our next update. Please send an email to hello@alterd.me again and we'll get this all sorted; it doesn't look like it went through.
