Very Disappointing app.
I cannot open help and settings content. Therefore cannot control features of the device. No help or support even tips. The app just serves to connect your device to your network and volume control only. Thats it nothing more. Very disappointing
Worthless app
Got it all set up, Alexa works but refuses to play music off of anything and Bluetooth doesn’t work.. so I’ve got a $400 echo that’s pretty much useless 🤬🤬🤬
App won’t re download
This app used to be good now i had to uninstall it and now it doesn’t have the option to download it again it just say open and the app is uninstalled please fix the issue
Altice amplificador
El amplificador no funciona no es podido emparejarlo el wifi vienes abierto no vienes con una clave de emparejamiento dise no conectado a la red a los primeros si duras bien pocos días bien luego se de configura no se puedes configurar de nuevo sale un mensaje si cuenta tienes problemas mar al servicio al cliente uno llama y ellos no saben de que uno le habla mandan a una a la tienda de optimum y dice el amplificador cuando uno lo enciende ya está listo para configuración tu (sound box ) baja la app y esa app no existe no se por que dice eso si es dique de Altice no funciona cuando la logro pones le digo pon una música en Amazon music la polea pero en la bocina no se escucha nada solo dice reproducciendo Shakira en Amazon music pero en la bocina no se escucha nada en la app de Alexa en el celular se ves cómo está reproducciendo la canción pero en la bocina no se escucha nada
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Piece of s$&@
I purchased several of these speakers and was only able to connect two of them. I purchase another one for my parents and haven’t been able to connect it. I basically wasted my money on all of these speakers.
Won’t connect
There is a major problem with this app finding and connecting to speaker
Terrible customer service and it doesn’t work
I can’t even use the speaker to connect to my fire to that has Alexa built In and I am an optimum customer and I have the altice one so I don’t know what the problem is, and nobody knows cause I called support and they don’t know. This is so disappointing somebody needs to fix this, or you guys need to hire a better customer service team because no one is addressing any of these issues.
This is the first review I ever wrote on anything, it’s that bad.
This is the first review I ever wrote on anything, it’s that bad.
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Was great easy setup
After 2 days stop working and the app won’t connext my phone to Altice internet and all the technical support line it sends u too is terrible spent 2 hours got no where telling me my TV was the problem
No need for an app
I can control the volume just fine with the buttons on my phone or by telling Alexa. I don’t see the need for the app other than setup, which is a whole other review. Great speaker sound though
Waste
Speaker does not connect to Alexa even though I follow the prompts. I’m signed in to Alexa and everything. When I look in my Alexa app it just shows this speaker as offline. As of right now, this is literally just a Bluetooth speaker, which I did not need seeing as I already have multiple. Plus side the sound is good.
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does not work
I am NOT and Altice customer.. yet they sell these on Amazon. I purchased one thinking I could use it on any Internet provider or wireless.." it sets up just fine but after five minutes my speaker disables and request that I call support. this is giant pile of e-waste in the making.
Why not allow products to work as is!
years from now when this product is not supported anymore the end-user cannot use it but it could still function if they were more liberal with their firmware and their account lockouts
I reached out to their support and they were zero help since I do not have an Altice or Optimum account! Junk!!!
Why not allow products to work as is!
years from now when this product is not supported anymore the end-user cannot use it but it could still function if they were more liberal with their firmware and their account lockouts
I reached out to their support and they were zero help since I do not have an Altice or Optimum account! Junk!!!
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WiFi connection
I can’t connect the app to the speaker, I don’t have a Altice only Suddenlink WiFi and it doesn’t catch the amplify WiFi. Can you make a update for customers who only have Suddenlink WiFi ?
Unreliable
After 3 days the app stopped working, it can’t connect to the speaker. I did both, the reboot then the reset process, after these, uninstall/reinstall, but the app still can’t connect. I get error messages, with two phone numbers, but their customer service is unreachable. The speaker itself is working, connected to my WiFi and does its job well.
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Not working
The app is unable to setup the speaker. Can not open the socket. Very disappointed. Tried for few hours.
Zero support
I just spent three hours trying to set this up. App is confusing and the phone number for support took me to regular Altice support who knew ABSOLUTELY NOTHING about the speaker the app or the set up. No support for. $400+ piece of equipment. This was a miserable experience that you should absolutely avoid. Go buy a sound bar at 1/4th the price or less
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Good start
Very easy set up however time to time the app shows no speaker available. I have to close the app out and re-open it to fix. Also a quick suggestion, would be nice if maybe having a widget to be able to control volume quickly without having to go into app.
