Helpful Platform
The platform is useful for keeping different parts of the medication-management process organized and accessible.
Great product, horrible service
Impossible to contact anyone or ask questions. My dosage never updated on the app. It keeps saying .5 but I’m on 1mg. They do have quick shipments. I’ll give them that. Go to Embody or Ro.
No longer working
My App completely shut down. I cannot keep track of my progress and weekly goals. All of my information has been removed. I deleted the app and reinstalled, still not working
App problems
Medication was received and works. However the app is buggy as hell. Anything I click on I get a message that ‘Something went wrong. Please try again!’ I couldn’t actually update my info to link a duplicate account and no one ever answered me on the “LIVE chat” feature??
App not working
App was great until recently. Keeps saying try again every time i go to my profile
Scam
This app is a scam. Their customer service is non existent and app barely works. No way to contact anyone. Received my shipment with a different dose then what the app tells me and can’t contact anyone.
The app hasn’t been working for days
Please fix it so I can log in and log my weight it keeps erroring out
Horrible App
The product has been great and I have had no issues. The app however, is horrible. I have to call to speak with someone and can only start a conversation when they send me a link.
App issues
This app is not user friendly, can’t track anything but current weight - should add a food diary at least and also be able to go back and make a change in case you have a typo. Also, my account isn’t even pulling up - under the “you” section just gives me an error now that “something went wrong”. deleted and reloaded the app and no change.
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Lost Information
I’m no longer able to see wait entries or log new ones and when I go to my account, it says something went wrong and to try again. Fix it!
Glitchy app
The product is fine, but the app isn’t working anymore. Just gives an effort stating “too many requests, please wait.” Been waiting for days lol
Not the greatest app
The app isn’t useful at all. Can’t really do anything, log tracking information and it glitches like crazy
Cannot access
I’m not able to access the app beyond the login page. I get one of two error messages. I’ve either exceeded attempts or try again later
App and website
I can’t access my account, I can’t log my weight and I’ve reached out to the chat support and keep getting the message that someone will reach out but no one has and I try logging into the website outside the app and no ‘email verification code’ was sent to me. What am I supposed to do.
App is useless
What a horrible app. It opens but then claims “something went wrong” and “too many requests”. Also seems to have lost my data. You charge a lot for the medication and the overall “program”, and this is what we get for our money? Quite a joke.
App issues
For some reason the app was working. Now it keeps saying something went wrong
Please fix it
Please fix it
Terrible app!!!
Love the product! But I hate the app! NEVER up to date and it’s always crashing!!
Terrible app
Product is working but the app is awful
App
I have to into my email and access the portal to send messages and to see reply’s. I have the app, but none of the communication I’ve had with the care team shows there. The app only allows you to update your weight.
Not AltRx
This is not the from the AltRx developers. Can not merge accounts. Not sure who this really is or where the meds are coming from
