Was great until a scary incident
When i first started I was prescribed a compound with B12. Unfortunately B12 causes a reaction in me. I told a provider at Fridays and they switched me to a compound without B12. Everything was fine for months, I even lost 45 pounds and I wasn’t having any reactions. Today i went to inject myself with a fresh vial they recently sent me, and i saw the color of the fluid was red when I was filling the needle. Red=B12. Check the box to make sure and yup they sent me a compound with B12! If your patient previously had a reaction to B12, and was doing fine on a compound without B12 why suddenly would you switch them back to a compound they had a reaction to? Absolutely scary. If the B12 used in these shots didn’t have a red color, i totally wouldn’t have even noticed and would have injected myself with something that would cause me harm. Extreme negligence! I contacted support who told me its not something they can help with and to schedule a video call with a provider. Only the provider never showed for the appointment. Frustrating beyond words!
Update: they cancelled my account. Told me i would get a refund. So i chose a new company. Paid the new company. Only to get an email from Fridays saying after further review they see i previously had a none b12 compound. So you didnt see that before even though i said it before? They rely on AI to respond to inquires way too much to gamble my health with.
Update: they cancelled my account. Told me i would get a refund. So i chose a new company. Paid the new company. Only to get an email from Fridays saying after further review they see i previously had a none b12 compound. So you didnt see that before even though i said it before? They rely on AI to respond to inquires way too much to gamble my health with.
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Complete scam
Yet another company that just wants your money! I cannot tell you how much of a nightmare it’s been working with this app. Their customer service is a complete joke, they don’t send you anything but spam notifications, and there is no subscription renewal reminder. They keep hitting me with “we know this isn’t the answer you wanted” instead of just fixing the issue. This company just wants your money and once they have you, good luck trying to actually cancel. The hoops and garbage they keep putting me through instead of just canceling my subscription is wild.
Use another company! This place is a complete scam and trap!
Use another company! This place is a complete scam and trap!
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Incompetent company
Stay away from this company, their app, chat, and employees are completely incompetent. Absolutely none of their employees are consistent on their policies. Their app will not allow you to complete what is needed for them to fill your medication. Then they will just continue to bill you and will not make any exceptions due to things outside of your control. I even have it in writing that they will refund and fulfill their obligations in chat, in their app, and they are just saying that was a mistake by a rep and refuse to do so. Absolute joke of a MEME company. Will be reporting to California.
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Customer Service is Disappointing
I am extremely disappointed with my experience. I submitted my refill request after receiving the notification to do so, and I had already paid in advance for my final refill. Despite responding promptly and confirming that I still wanted my medication before my subscription expired, my request was never processed and my plan was cancelled. When I contacted customer service, I was given excuses instead of solutions, and the supervisor repeatedly told me nothing could be done.
What makes this even more frustrating is that after my subscription was later extended, the exact same refill request was processed immediately, and I received my medication within just a few days. That showed me the issue could have been resolved all along.
As a customer, I expected better communication, timely processing, and accountability. Instead, I was left feeling ignored and forced to fight for medication I had already paid for. This experience has seriously affected my trust in the company, and I hope they improve their customer service and how they handle prepaid orders so no one else has to go through this.
What makes this even more frustrating is that after my subscription was later extended, the exact same refill request was processed immediately, and I received my medication within just a few days. That showed me the issue could have been resolved all along.
As a customer, I expected better communication, timely processing, and accountability. Instead, I was left feeling ignored and forced to fight for medication I had already paid for. This experience has seriously affected my trust in the company, and I hope they improve their customer service and how they handle prepaid orders so no one else has to go through this.
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Disappointed
Unfortunately, my experience with Fridays was very disappointing. The refill policy was not communicated clearly, and as a result, I paid for a billing cycle but did not receive the medication I expected. Despite acknowledging that this was an honest misunderstanding, the company chose not to provide any accommodation or goodwill solution. Patients should make sure they fully understand the refill process and deadlines before signing up. I hope Fridays improves its communication so others don’t face the same situation.
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