Terrible support from IT with broken app
I am extremely frustrated with the Brello app and, more importantly, the lack of support in getting a very obvious account issue resolved. When I downloaded the app, it recognized me, but it pulled in a canceled subscription and incorrect medication order/dosage. Because of this, the medication information and tracking in the app are incorrect.
I reported the issue and provided screenshots showing exactly what the app is displaying. I have repeatedly tried to get technical support to help, but I keep getting emails asking me to explain the problem again rather than having someone actually investigate the account.
I was even told by customer service that their system shows that I don't have an active account, despite the app recognizing me and displaying my personal information and medication plan. How can these systems not be communicating with each other?
Someone attempted to call me, but when I answered, there was no response. I have tried repeatedly to get someone to call me back, without success.
At this point, I don't need another email asking me to explain the problem. I need someone from IT/technical support to actually look at my account and fix the underlying issue.
It's incredibly frustrating to pay for a service and then be unable to use the app correctly because of an account synchronization issue that Brello has been unable—or unwilling—to resolve.
Very disappointing customer service and support.
I reported the issue and provided screenshots showing exactly what the app is displaying. I have repeatedly tried to get technical support to help, but I keep getting emails asking me to explain the problem again rather than having someone actually investigate the account.
I was even told by customer service that their system shows that I don't have an active account, despite the app recognizing me and displaying my personal information and medication plan. How can these systems not be communicating with each other?
Someone attempted to call me, but when I answered, there was no response. I have tried repeatedly to get someone to call me back, without success.
At this point, I don't need another email asking me to explain the problem. I need someone from IT/technical support to actually look at my account and fix the underlying issue.
It's incredibly frustrating to pay for a service and then be unable to use the app correctly because of an account synchronization issue that Brello has been unable—or unwilling—to resolve.
Very disappointing customer service and support.
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Can’t use the app
Stuck in a first time login loading screen that is just a white page.
BFF
Brello has the best tracking, support group and meds! Love! X0X0
Not helping me track
If this app is designed to help me track reminders about taking my weekly medication and following when I should need a refill, it is abjectly failing.
I have not once received an on-time reminder. When I login to take my medication. It always shows that I am up-to-date and no activity is required. It reminds me that I need refills and sent me an alert today that I am past 28 days since puncture on a vial and none of the timing is correct.
It has been helpful in contacting the doctor with questions, however.
I have not once received an on-time reminder. When I login to take my medication. It always shows that I am up-to-date and no activity is required. It reminds me that I need refills and sent me an alert today that I am past 28 days since puncture on a vial and none of the timing is correct.
It has been helpful in contacting the doctor with questions, however.
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Shot
I love this medicine!!
