Terrible support from IT with broken app
I am extremely frustrated with the Brello app and, more importantly, the lack of support in getting a very obvious account issue resolved. When I downloaded the app, it recognized me, but it pulled in a canceled subscription and incorrect medication order/dosage. Because of this, the medication information and tracking in the app are incorrect.
I reported the issue and provided screenshots showing exactly what the app is displaying. I have repeatedly tried to get technical support to help, but I keep getting emails asking me to explain the problem again rather than having someone actually investigate the account.
I was even told by customer service that their system shows that I don't have an active account, despite the app recognizing me and displaying my personal information and medication plan. How can these systems not be communicating with each other?
Someone attempted to call me, but when I answered, there was no response. I have tried repeatedly to get someone to call me back, without success.
At this point, I don't need another email asking me to explain the problem. I need someone from IT/technical support to actually look at my account and fix the underlying issue.
It's incredibly frustrating to pay for a service and then be unable to use the app correctly because of an account synchronization issue that Brello has been unable—or unwilling—to resolve.
Very disappointing customer service and support.
I reported the issue and provided screenshots showing exactly what the app is displaying. I have repeatedly tried to get technical support to help, but I keep getting emails asking me to explain the problem again rather than having someone actually investigate the account.
I was even told by customer service that their system shows that I don't have an active account, despite the app recognizing me and displaying my personal information and medication plan. How can these systems not be communicating with each other?
Someone attempted to call me, but when I answered, there was no response. I have tried repeatedly to get someone to call me back, without success.
At this point, I don't need another email asking me to explain the problem. I need someone from IT/technical support to actually look at my account and fix the underlying issue.
It's incredibly frustrating to pay for a service and then be unable to use the app correctly because of an account synchronization issue that Brello has been unable—or unwilling—to resolve.
Very disappointing customer service and support.
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Can’t use the app
Stuck in a first time login loading screen that is just a white page.
BFF
Brello has the best tracking, support group and meds! Love! X0X0
Not helping me track
If this app is designed to help me track reminders about taking my weekly medication and following when I should need a refill, it is abjectly failing.
I have not once received an on-time reminder. When I login to take my medication. It always shows that I am up-to-date and no activity is required. It reminds me that I need refills and sent me an alert today that I am past 28 days since puncture on a vial and none of the timing is correct.
It has been helpful in contacting the doctor with questions, however.
I have not once received an on-time reminder. When I login to take my medication. It always shows that I am up-to-date and no activity is required. It reminds me that I need refills and sent me an alert today that I am past 28 days since puncture on a vial and none of the timing is correct.
It has been helpful in contacting the doctor with questions, however.
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Shot
I love this medicine!!
Logging in initial shot
Hard to figure things out sometimes. Wouldn’t let me into app a few days in a row. Doesn’t coordinate well with online stuff and subscription.
Kind of challenging app
Love the product & the customer service! But, this app should be much simpler. The left side column of categories to choose should have a much simpler layout. Like payments, subscriptions, how to complete a renewals. This app needs serious work, like super easy for anyone. Also when it says what plan I signed up for, it uses your internal marketing name, which is fine but it should add that it's compounded tirzepatide with NAD +. Especially for $700. Just saying..
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App needs fixes
Hard to follow subscribed plan. App kicked me out and would not let me log back in
Works Great
Love the app to track my progress.
It’s Shot Day! 🥳
I love logging into my Brello App for so many reasons like tracking my weight, logging in my measurements, accessing brello rise…but there’s no joy quite like my “IT’S SHOT DAY” reminder! 🥳 Now that’s the way I LOVE to start my shot day!
This company will ruin your weight loss journey
I changed to Brello mid journey and then changed briefly to my local pharmacy, when the price spiked I tried to come back to Brello as I kept my account active, when I rejoined I put in my current dose (which was the same as when I left) I asked a question about nausea, the next thing I know I’m talking to a “prescriber” about starting me over from 2.5mg. When I said that would ruin my weight loss starting all over I was asked for a prescription, I requested a visual prescription from my doctor and the next thing I knew (under an hour later) I had “approved” status on the 2.5mg dosage when I never requested that dose, ever! Not even when I first started with Brello. I had to fight tooth and nail for a refund, I had to send screenshots showing they changed it without me asking, and before I could send my prescription. To three different places. This was insane. Never use this.
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Mostly Love.
I love the pricing. I love that I was able to speak on the phone with the doctor before enrolling I love for the Facebook group and I love the workouts.com with the program. I’m just having some technical glitches.
Ok app
This app is good for the basics of managing your GLP-1 journey. It would be so much better if it could link to Apple Health or other health apps like Lose It or My fitness pal
Brello is da Best!
Brello has been an outstanding experience for me! They processed me so quickly And I received my medication in short order. The customer Service has been good, and I love the app!! And most of all they are truly affordable.
App
Can’t access the app from my iPhone it just crashes everytime please help fix this problem
Unable to adjust date
I have been on trizepetide for 2 months but just started using the app. It doesn’t let you go back and put in your 1st shot
Great app
Love this company and value they add to all members!
Interface
It’s a great app only complaint. It was a little hard to navigate and to add dosage and things at first.
Terrible support
Good luck getting a response from support, terrible
Logging in initial shot
Can’t figure it out. Nothing allows me to input it
