Amazon Key User Reviews

Customer Experience

Positive experience72.5% of reviews
Neutral7.8% of reviews
Negative experience19.6% of reviews

~ Based on 51 written reviews from the US App Store.

What users say

Is Amazon Key Safe?

Amazon Key appears safe based on user ratings. AppsHunter Safety Score for Amazon Key is 98/100.

This assessment is based on 19,326 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.8% of ratings point to a safe experience
0.9% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 19,326 App Store ratings for Amazon Key.

Is Amazon Key Legit?

Amazon Key is no longer available in the App Store. AppsHunter Legitimacy Score for Amazon Key is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Never worry about porch pirates!

Not only do you not have to worry about porch Pirates stealing your packages, if you’re traveling and something gets delivered, it’s not sitting on your porch for days! This is an amazing service, I highly recommend it. We actually changed her garage door opener so we could get these key deliveries.
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Good

I like the service but wish it was available through all of delivery companies! Also have bean disappointed a couple times!! Order was supposed to be delivered in garage and was left on porch! At edge of steps in plain sight!

Give us blink camera support

I had a cloud cam until the service was discontinued. The replacement blink camera I was given still doesn’t have support in the key app. Please add support for blink cameras for those of us former cloud cam users.

Pleas fix issues

Whenever adding/ removing guests from the household, it freezes on the saving/deleting screen. I have to close the app and open again to see if the changes I made actually saved. Sometimes I have to go through this process multiple times to get the person added. If these issues were fixed, the app would be great!
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Awesome convenience and functionality with security!

In the beginning the service was a bit glitchy. But now they have completely ironed out the problems. It works flawlessly every time! I receive 2 to 3 in garage deliveries every week and never have a problem! It’s pretty cool to see the package delivered on camera,

Works well but annoying bug

Everything works very well, but if you have an item which was lost or canceled before delivery, it gets stuck in the delayed stayed indefinitely at the top of the list. I now have about 8 items there which won't go away, and it's just been growing over time.

Please fix and I'll update my review! Otherwise it's a great app
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Wow!

This new key service is amazing. No more worrying about package thieves or misdelivered items. Our first experience today exceeded expectation! The driver not only delivered the package to our garage but carried it to the inside landing where we easily retrieved it just outside our kitchen door. This service offers the security I’ve only dreamed about. It ends the stress when we can’t be home to receive a delivery.
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In garge delivery went very well

This was my 1st in-garage delivery and I love it... All aspects, garage door opening, the package was placed in a very good location, the video and sound recording was perfect and the closing of the garage door was accomplished, all in a timely manner.... Thanks !!!!!!!

Please fix this!

This app would be my favorite thing ever - if you would fix it. Every time I add or remove someone from the household and click save, it locks up on “Saving…” so that I have to close the app completely. Then I have to reopen again it to see if my change actually saved. I am constantly adding and removing guests to my household so I need this feature to work better please. I have an iPhone SE 2nd Gen. Thanks.
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Secure and safe delivery option

I love this delivery way because first is very secure and always all my package is safely of weather and also easy way to pick up.

Key Delivery is FANTASTIC

Have been enjoying Key Delivery for several months and find it to be fantastic.

Since I have personally experienced “porch pirate” theft, I very much appreciate the security of Key Delivery.

I am notified several minutes in advance of a delivery and at the time of delivery. I am able to monitor the delivery with Ring security cams.

A PERFECT solution!

Question: How do I remove “Delayed” notices in the Key application? The package has been delivered, but the “Delayed” notice is still displayed.

Thanks for the GREAT KEY DELIVERY service, and the Key Application.
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History Erase

I would love it if they would allow you to erase the history of all deliveries and the opening and closing in one swipe. Instead of having to go back into each one individually. Otherwise a very good app

Key delivery

I reside in a neighborhood where petty robbery such as packages car being broken into things of that sort. Key delivery is the most secure delivery ever thought of. My amazing item was delivered inside my garage. I was alerted by key and my camera instantly came up on my phone

Multiple names

It’s a cool feature but it doesn’t help much when there is three people in my household that use the same account and only one name is “approved” for key delivery. I wish all three of us could use key delivery. Doesn’t make sense for my orders to go in garage and their orders go to the front door.

Love this

I love this service. Don’t have to worry about items being stolen from porch, under mat, yard or driveway anymore. No more hassles of leaving work earlier to catch a delivery or missing lunch. Packages are placed in plain site and nothing is ever disturbed in my garage. Peace of mind!!

Great option to receive packages

I was a little bit reluctant to tie in the garage door to the WiFi to gravy access to thirds while I’m away. Actually is a great option that keeps your package safe from weather and avoid stealing.

Package delivery

I’m a senior citizen, 72 years young , I wish my mother could have seen this technology, I’m thankful to all the young people who are using their brains to make life easier and safer, go for it, use the brains God has given you, thanks

Highly recommend!

Safe and secure delivery.
Love my Liftmaster garage door opener with smartphone technology and back up battery.
With the recent storms it’s a comfort to know we can drive into the garage regardless of the weather.

Where to place items bought.

There is a card table in the front an center for purchased products to be left.
Not a big deal, leaving it on the floor but as the driver will attest to I have a very busy garage meaning it is a bit of a mess with so many projects going on…!
Thank you. Jerry

It works!

Love the fact that I can comfortably place an order and it be delivered safely in my garage. With my family busy schedule, it’s not all the time that we are home when deliveries arrive thus my package is safe within my garage.