Not intuitive
Have struggled with this app since my employer switched to Anthem. Not user friendly with clear links.
Response from developer
Hi, we apologize for any issue you might be having! Please contact AmeriBen Engage at MyAmeriBen.com or (800) 786-7930 for assistance.
Red tape
You are making me jump through so much red tape to get a claim paid for a covered procedure. It has been almost a year and multiple appeals and medical letters of necessity sent and each time I call or the provider calls there are more forms that suddenly need to be completed. This is ridiculous!
Response from developer
Hi, we apologize for any issue you might be having! EOBs are mailed to members. EOB information can be provided over the phone, please contact AmeriBen Engage at MyAmeriBen.com for assistance.
Bad data
List wrong primary doctor, states I need my annual exam which I just had two weeks ago!
Garbage
Have had to change my password three times and still can't log in. Garbage!
Response from developer
Hi, we apologize for your account access issue! Please contact AmeriBen Engage at MyAmeriBen.com or (800) 786-7930 for assistance.
No Apple Wallet ID option
Why is there no option to add my ID card to Apple Wallet? It’s 2026. This app is so behind the technology curve. It functions slow and doesn’t have many features. It is essentially the website with no modern features.
