Not functional
This app has literally not been functional since the Converge rollout. I can see open appointment spots and legacy appointments only, but can’t see any Converge appointments, which is basically ALL of my appointments. Cant alter my calendar AT ALL because again, that’s a Converge feature. Can’t use Converge messaging, which again is basically ALL of my clients. It’s only functional with the legacy system and BARELY functional at that point
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Not user friendly
On the login page there’s no “forgot password” or similar link to click if there’s a problem logging in and no phone number listed to call for tech support. So there’s no way to seek help through the mobile app, which keeps you dependent on using another device to access the site.
Does not work
Way too many issues
Very unreliable
App all of a sudden stopped working on my iPhone 14. Can log in but can’t see any of my scheduled appointments on my calendar and some buttons don’t function. App still works on my iPhone 12 just fine.
Defective
The app Logs out continuously requiring multiple relogins most of which fail. Lost hours trying to connect. Reported the issue to amwell multiple times but they do not seem to care.
Not only is the app terrible, Amwell doesn’t pay on time - run!
Beyond the app being slow, counterintuitive, and just generally bad - Amwell will screw up your monthly direct deposit and tell you oh so gently they’ll be happy to fix it *next month*. Have fun paying your bills! Good luck!
App needs improvement
The app will only allow me to be set up under one account which prevents me from having an accurate view of my calendar and scheduled appointments. There should be a way to sign in and have access to each platform on AmWell just like one would on the web app.
Only some appointments show up on the calendar
It would be SUPER helpful if the scheduler worked across ALL platforms. As it is, a lot of my appointments don’t show up in my calendar.
Continuous connection issues
I get the circular “wait” signal when logging in with a patient waiting and the screen is frozen/locked. Only option is to restart, which I sometimes do 7-10 times before it randomly works or I get a call from NOC as to why I have not seen the patient yet. Re-install, phone restart, force quitting other apps makes no difference. Easily the most frustrating part of being a provider. Please put more priority on fixing this.
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The Worst App!!!
Always freezing up. Cant see patients ever. Works 1/20 times
Very buggy
Very buggy. Sometimes logs in and sometimes not. Freezes frequently.
Worst app
Always crashes, extremely unreliable
Video will not connect
Clicking on connect to patient from waiting room only brings up spinning wheel and ends visit after 5 minutes with no screen to call the patient. The tech department seems to have no clue. They send a troubleshooting guide meant for computers.
Constant problems with this app
Get the circular spinning “wait” signal constantly. Sometimes it actually logs me on, sometimes not. Completely unreliable app even after updating. If I relied on this app to see patients, Id never be able to see patients. Fix this, please.
Great Addition to my Clinic
I enjoy the American Well system. The app is easy to use, although I prefer scheduling my patients on my laptop.
Dr. Ryan
This app is terrible, it’s refuses to open and always crashes.
Needs work
Can’t even get the app to download on my iPhone X
Need to update the app
Keep crashing, difficult to login even with a good signals of your network service
Service not available
Can’t even get the application to login. Can get on through the chrome extension just fine but this app doesn’t work.
I enjoy the flexibility
I was skeptical at first, but I now realize the benefits of telemedicine.
The app was somewhat confusing my first time, but now I can use it with ease.
I was worried that my existing patients would ask a million question, but surprisingly things have been smooth for them.
The app was somewhat confusing my first time, but now I can use it with ease.
I was worried that my existing patients would ask a million question, but surprisingly things have been smooth for them.
