Doesn’t work!
I tried logging in using precisely the same details on this app, said I wasn’t registered
Useless
Response from developer
We are sorry to hear that you were unable to access your loan through our mobile app. We would appreciate the opportunity to research this further. Please contact us at 844-814-7788 between the hours of 8am-7pm ET Monday through Friday so that we can obtain more details (your name, loan number, etc.) to look further into this issue. Thank you.
Auto pay
Response from developer
Glad to hear that the process was easy. Thanks for the great rating!
Love the app!
Response from developer
Albinorhino74- thank you so much for the great rating. We are glad to hear you are enjoying using our mobile application!
Difficult trying to make payment
Response from developer
Thank you for the feedback regarding our mobile application. Currently, there are two ways to determine if there are scheduled payments on your loan. On the first tile that is presented when you log in, 'Next Scheduled Payment' information should be listed about halfway down in that tile. It will either display the next payment date and amount that is scheduled or indicate 'You don't have a payment scheduled'. The other way is to choose 'View Loan' from that first tile, then choose 'Payment Center'. There is an option on that page of 'Payment schedule/View your scheduled payments' that will display any scheduled payments. If you are not seeing either of those options for your loan, please reach out to us at 844 814 7788 so we can investigate further.
Nice when it works
Response from developer
We apologize that are you are having issues with the password not working every time. The password should not reset itself and should only require you to change it every 180 days. If you continue to have an issue with the password, please contact Customer Care at 844-814-7788 and ask them to elevate this to the Servicing Solutions team for further research/review.
