Pushy
Of all the mortgage servicing companies that have bought my mortgage this was the worse. Constant calls to refinance to 7,8, or 9% mortgages when I’m at a 3.25 currently. They pushed constantly to get a home loan instead of a HELOC so I just got my HELOC from PSECU and it’s been wonderful. Thought these guys are bought out by rocket mortgage, I’m hoping they terminate the old staff of Mr. Cooper. I blocked so many of their numbers.
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Broken
Can’t find mortgage. Useless company.
Bots lose information and keep asking for it.
Support is not responsive.
Refuse to communicate.
There is no support. App does not work.
Support refuses to answer basic questions. And then they close the issue.
Bots lose information and keep asking for it.
Support is not responsive.
Refuse to communicate.
There is no support. App does not work.
Support refuses to answer basic questions. And then they close the issue.
Broken
Can’t find mortgage. Useless company.
Bots lose information and keep asking for it.
Support is not responsive.
Refuse to communicate.
There is no support. App does not work.
Bots lose information and keep asking for it.
Support is not responsive.
Refuse to communicate.
There is no support. App does not work.
Tax time changes
Changing your entire app structure during tax season is yet another example of big business not caring one bit about the customer
POS no login
Cannot find my account no one to speak virtual misery
