Cannot access my loan
The home page of the app requires you to enter your social security number and your birthdate. However, when I do so it tells me “verification failed” and does not allow me to access my loan. It worked fine for the first 6 months but now all of a sudden it doesn’t recognize my social or birthday. It states that if you continue to have issues to call the number listed below on the front of the app. When you call and eventually get through the automated service to a customer service representative, they say they cannot help with the app. When you ask to be put in touch with someone who can, they don’t have anyone they can hand you off to that can help. I ended up getting transferred in circles, only to finally give up. Use at your own risk. Little to no support and the app may or may not work.
Show more
Zero Stars
Why in the world do i have to put in my Social and DOB just to open the App.?? I don’t mind putting in the ‘usual’ log in (email/PW) but not inputting my social or birthday. No way. What’s even worse: attempting to log onto ‘uwm.loanadministration’ from my IPAD throws a “NOT SECURE” message. That is: not an https: website. How can UWM have a ‘not secure’ website with the info it has on their customers? Tried to use the link they sent to me in an email: again, NON-https site. Wretched sites/apps in this ‘electronic/data’ age.
Show more
Functional App, But Needs a Better User Experience
The app is functional, but the user interface could use significant improvement. My biggest frustration is the login experience. Adding biometric authentication like Face ID would make logging in much more convenient, and it would be helpful to have an option to remember trusted devices so two-factor authentication isn’t required every time.
The overall design also feels more like a webpage than a native mobile app. It would be great if the experience were redesigned to feel more like a modern banking or financial services app.
Additionally, the app currently isn’t compatible with iPad, which is disappointing for users who prefer managing finances on a larger screen.
Overall, the app works, but the usability and design lag behind other financial apps. If it weren’t for the lower interest rate I have with UWM, the app experience alone would make me consider another lender.
The overall design also feels more like a webpage than a native mobile app. It would be great if the experience were redesigned to feel more like a modern banking or financial services app.
Additionally, the app currently isn’t compatible with iPad, which is disappointing for users who prefer managing finances on a larger screen.
Overall, the app works, but the usability and design lag behind other financial apps. If it weren’t for the lower interest rate I have with UWM, the app experience alone would make me consider another lender.
Show more
Cant access account for months
The loan is the on MY name yet my husband can access our loan portal but I can’t?? Very strange and annoying. Been this way for 6months
Gives me info I need.
Good app
