Shellpoint

Shellpoint

by Newrez LLC

17K ratings
100 reviews
Free

Details

  • Released
  • Updated
  • November 23, 2022
  • July 1, 2026

Features

Shellpoint screenshot #1 for iPhone
Shellpoint screenshot #2 for iPhone
Shellpoint screenshot #3 for iPhone
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About

Manage your mortgage conveniently online. View account details, make payments, and access important documents directly from your mobile device. Stay on top of your loan with easy-to-use tools.

View loan account details
Make one-time payments
Schedule recurring payments
Access statements and documents
View recent account activity
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What users say

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What's New in Shellpoint

4.11.1

July 1, 2026

Bug fixes and improvements

User reviews

Crashed and won’t open

Before I verified my identity it was working. Now even after I delete it and reinstall it stays black until closes out.

Outsourced, unethical REIT Private Equity ‘debt collector’ doesn’t care

Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline RESPA illegally, as if it’s their little REIT float investment piggy bank - probably their little PE RITHM Capital slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourced accent anyways but it doesn’t matter bc theuy’ll just leep transferring your call to still fo NOTHING! They obviously can’t invest in US-based jobs to collect a debt but they have dual-citizenship board members up there collecting... Yes, we know you have MY debt… Do I want to be with you for much longer, let alone decades? Absolutely no way that’s happening. I would NEVER recommend this particular company (over better ones) who is monetarily controlled & steered by evil black____ private equity, institutional investors trying to take over the American homeownership dream w horribly implemented AI w Rezi GPT & CS deflection to ValonOS for Rithm Capital’s profiteering off putting us in a blacksomethingmail corner. Stay away or getaway as soon as you can.

This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage & ACTUALLY helped. They are overseas outsourcers & US job takers & nothing but peddlers pocketing off our lives when we needed someone to trust. Report them under RESPA.
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Outsourced, unethical REIT Private Equity ‘debt collector’ doesn’t care

Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline illegally, as if it’s their little REIT float investment piggy bank - probably their little PE slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourced accent anyways. They obviously can’t invest in US-based jobs to collect a debt. Yes, we know you have MY debt… Do I want to be with you for much longer, let alone decades? Absolutely no way that’s happening. I would NEVER recommend this company who is monetarily controlled & steered by evil private equity & institutional investors trying to take over the American homeownership dream. Stayaway or getaway as soon as you can.

This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage. They are overseas outsourcers & US job takers & nothing but peddlers pocketing our lives when we needed someone to trust.
Show more

Outsourced, unethical REIT Private Equity ‘debt collector’ doesn’t care

Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline illegally, as if it’s their little REIT float investment piggy bank - probably their little PE slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourced accent anyways. They obviously can’t invest in US-based jobs to collect a debt. Yes, we know you have MY debt… Do I want to be with you for much longer, let alone decades? Absolutely no way that’s happening. I would NEVER recommend this company who is monetarily controlled & steered by evil private equity & institutional investors trying to take over the American homeownership dream. Stayaway or getaway as soon as you can.
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WTF

First my bill comes in the mail on the day it is due and then I cannot download this app. My internet is working for everything else. Now my payment will be late through no fault on my part.

Developer apps

User experience

🐞

Reported Bugs

3 issues

Unable to access loan information

Bug

Keyboard not working in app

Bug

Login issues, unable to log in

Bug

Requested Features

4 requests

Ability to set up and save multiple accounts

Feature

Push notifications for due dates

Feature

Clearer payment history breakdown

Feature

Partial payment option

Feature

FAQ

What can I do with the Shellpoint app?

The Shellpoint app allows you to easily manage your mortgage online. You can view a snapshot of your current loan, including account details, recent activity, and payment information. Additionally, you can make one-time payments, view pending payments, schedule recurring payments, and access important statements and documents.

Is the Shellpoint app free to use?

Yes, the Shellpoint app is free to download and use. There are no charges associated with managing your mortgage or making payments through the application.

Who is Shellpoint Mortgage Servicing?

Shellpoint Mortgage Servicing is a company that manages mortgage loans after they are originated by lenders. They process mortgage payments on behalf of lenders and investor clients for millions of homeowners nationwide, making them a significant non-bank mortgage servicer in the United States.

What information will I see in the app?

In the app, you will see a comprehensive snapshot of your current loan. This includes detailed account information, a record of recent activity, and all relevant payment details. You can also access your statements and other important loan-related documents.

Can I make payments through the app?

Yes, you can make payments through the Shellpoint app. The app supports making one-time payments, viewing any payments that are currently pending, and setting up recurring payments to ensure your mortgage is paid on time consistently.