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Newrez

Newrez

by Newrez LLC

40K ratings
197 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • May 8, 2019
  • July 1, 2026

Features

Developer

Newrez LLC
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❓5 answered
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About

Manage your mortgage loan conveniently from your mobile device. Easily view loan details, make payments, access important documents, and track your loan status securely.

✓View loan balance and payment details
✓Make one-time or scheduled payments
✓Edit autopay settings
✓View escrow breakdown
✓Download tax documents (1098 form)
✓Access loan statements and documents
✓Track loan status
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What users say

Summarized from real user reviews of Newrez. Based on 40K reviews and a 4.8/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Easy to navigate
  • 👍User-friendly layout
  • 🚀Quick and effective payments

Negative things

  • 🐛Buggy login process
  • 🔒Lack of security features (no Face ID/Touch ID)
  • 🔍Inconsistent user experience
  • 🤔Difficult to reach customer service
  • 🤔Unreliable app functionality
See all reviews

What's New in Newrez

4.11.1

July 1, 2026

Bug fixes and improvements

User reviews

Most RecentHighest RatedLowest Rated

Old school outdated bank and app

If you like your accounts interconnected, Newrez will be a painful one. They do not modernize to accommodate any of that. Even linking banks just for transferring, you’re locked into having to write up the account and routing numbers like it’s 1999. Boomer Dinosaurs are running Newrez. Pathetic.
deanjosephdeanjoseph

Broken version?

App doesn’t login in for either Apple OR Android. I had to use a web browser to make a payment today.
aStephenaStephen

Mortgage pymnts

For days I have been unable to sign in to my account to make my monthly mortgage payment.
NonicknamenonethisisstupidNonicknamenonethisisstupid

Transfer loan

I tried to make a monthly payment on line after the transfer my loan to newrez they talkme i am no able to do because I have a modification on 2014 after that iI do my payment on time and never have aany problem with phh mortgage now they said I have to make my payment by phone like a punish for modification on 2014 I hope they fix that for his customer on the digitalera
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mach5731mach5731

Stop forcing me to update once a month

There’s no reason why I should be forced to update the app to use it.
I’ve been deleting apps that do this and this one is next to go.
I go on here once a month to pay my mortgage and lately I’ve had to update it each time.
JonspoJonspo
See 192 more reviews

Developer apps

Shelter Home Mortgage
Shelter Home Mortgage

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Carolina One Mortgage
Carolina One Mortgage

by Newrez LLC

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(2)

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Conway Financial Services
Conway Financial Services

by Newrez LLC

💰 Finance
Free
Guaranty Mortgage Services
Guaranty Mortgage Services

by Newrez LLC

💼 Business

(2)

Free
Milestone Home Lending
Milestone Home Lending

by Newrez LLC

💼 Business

(1)

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See developer apps

User experience

🐞

Reported Bugs

4 issues

Login credentials not saved

Bug

Inability to find/access loan information

Bug

Frequent app crashes and errors

Bug

Incorrect payment processing

Bug
✨

Requested Features

4 requests

Add Face ID/Touch ID login option

Feature

Improve customer service responsiveness

Feature

Ensure consistent user experience across platforms

Feature

Enhance security measures

Feature

FAQ

What can I do with the Newrez app?

The Newrez app allows you to manage your mortgage loan from your mobile device. You can view your current loan balance, recent activity, and payment details. It also enables you to make one-time payments, schedule recurring payments, and edit autopay settings.

Can I access important documents through the app?

Yes, the app provides secure access to important loan documents. You can download tax documents, including your 1098 tax form, as well as view your statements and other relevant loan documents.

How does the app help with payments?

The app offers flexible payment options. You can make a one-time payment, schedule recurring payments to ensure timely payments, or edit your autopay preferences at any time directly within the app.

Is the Newrez app free to use?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees for its core functionality.

What information can I see about my escrow?

The app allows you to view a breakdown of your escrow account. This feature helps you understand where your escrow money is allocated and how it is being used for your mortgage payments.