Malísima
Los empleados son groseros, despotas, no les interesa escucharte y menos si les hablas en español, tengo 5 años hablando con ellos y hombres y mujeres son igual, se les nota que no les interesas, casi los veo con una cara de fuchi, hoy hablé con uno de ellos y nos levantó la voz!!!! A mí y a la intérprete, le colgué y marque otra vez y el otro pues que les puedo decir igual… estoy cansada de esta compañía
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Garbage customer support
Extremely sub-par communication paired with no live agents unless you’re actively buying, combined with ZERO follow up by the company after being directed to a customer support line that.. just doesn’t answer or respond to voicemails! If you have a masochism fetish, this is the company for your home lending needs!
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2FA texts never come through on time.
2FA works just fine for every other service I use.
Access Shortcut
Was in middle of checking my account and screen went black. Went to Apps and found NewRez but cannot get shortcut back. What’s going on???
Old school outdated bank and app
If you like your accounts interconnected, Newrez will be a painful one. They do not modernize to accommodate any of that. Even linking banks just for transferring, you’re locked into having to write up the account and routing numbers like it’s 1999. Boomer Dinosaurs are running Newrez. Pathetic.
