Crashed and wonât open
Before I verified my identity it was working. Now even after I delete it and reinstall it stays black until closes out.
Outsourced, unethical REIT Private Equity âdebt collectorâ doesnât care
Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline RESPA illegally, as if itâs their little REIT float investment piggy bank - probably their little PE RITHM Capital slush fund. They cannot address me & my partner by name. I probably wouldnât be able to understand the overseas outsourced accent anyways but it doesnât matter bc theuyâll just leep transferring your call to still fo NOTHING! They obviously canât invest in US-based jobs to collect a debt but they have dual-citizenship board members up there collecting... Yes, we know you have MY debt⌠Do I want to be with you for much longer, let alone decades? Absolutely no way thatâs happening. I would NEVER recommend this particular company (over better ones) who is monetarily controlled & steered by evil black____ private equity, institutional investors trying to take over the American homeownership dream w horribly implemented AI w Rezi GPT & CS deflection to ValonOS for Rithm Capitalâs profiteering off putting us in a blacksomethingmail corner. Stay away or getaway as soon as you can.
This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage & ACTUALLY helped. They are overseas outsourcers & US job takers & nothing but peddlers pocketing off our lives when we needed someone to trust. Report them under RESPA.
This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage & ACTUALLY helped. They are overseas outsourcers & US job takers & nothing but peddlers pocketing off our lives when we needed someone to trust. Report them under RESPA.
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Outsourced, unethical REIT Private Equity âdebt collectorâ doesnât care
Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline illegally, as if itâs their little REIT float investment piggy bank - probably their little PE slush fund. They cannot address me & my partner by name. I probably wouldnât be able to understand the overseas outsourced accent anyways. They obviously canât invest in US-based jobs to collect a debt. Yes, we know you have MY debt⌠Do I want to be with you for much longer, let alone decades? Absolutely no way thatâs happening. I would NEVER recommend this company who is monetarily controlled & steered by evil private equity & institutional investors trying to take over the American homeownership dream. Stayaway or getaway as soon as you can.
This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage. They are overseas outsourcers & US job takers & nothing but peddlers pocketing our lives when we needed someone to trust.
This unethical REIT is NOT operating out of SC like when the REAL company first got my mortgage. They are overseas outsourcers & US job takers & nothing but peddlers pocketing our lives when we needed someone to trust.
Show more
Outsourced, unethical REIT Private Equity âdebt collectorâ doesnât care
Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline illegally, as if itâs their little REIT float investment piggy bank - probably their little PE slush fund. They cannot address me & my partner by name. I probably wouldnât be able to understand the overseas outsourced accent anyways. They obviously canât invest in US-based jobs to collect a debt. Yes, we know you have MY debt⌠Do I want to be with you for much longer, let alone decades? Absolutely no way thatâs happening. I would NEVER recommend this company who is monetarily controlled & steered by evil private equity & institutional investors trying to take over the American homeownership dream. Stayaway or getaway as soon as you can.
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WTF
First my bill comes in the mail on the day it is due and then I cannot download this app. My internet is working for everything else. Now my payment will be late through no fault on my part.
Terrible app updates
This app functions like it was created a decade ago. To monitor the loan you have to have another app downloaded, and that appâs connection needs to be reconnected constantly in order to simply view your basic loan information. Whoever was in charge of this most recent update needs to be demoted.
App is so helpful!
This is our first mortgage and this is our third purchase and our 2nd rental -I was really nervous abt having a mortgage and this app is actually really great and helpful to keep things front and center !
Love the app!
App is easy to use, everything is right at your fingertips, easy to navigate and payment is quick. Love this app.
Easy to use
Great app, nice to have easy access to accounts
App
Useless
Service
Great
When Paying on Time Still Gets You Punished
Iâm very disappointed with how Shellpoint handles payments and customer service. I sent a $2,584 refund check clearly marked âinsurance refund,â but they applied it to my monthly mortgage payment instead of escrow. That mistake caused my escrow payment to go up for no reason.
When I called to fix it, the representative confirmed that the transfer to escrow isnât automaticâI had to request it manually over the phone. Even though I always pay on time, they still sent a âspill debt disclosureâ notice, which felt unnecessary, unfair, and frustrating. The whole process wasted my time and showed that they donât value timely-paying customers or accuracy in account handling.
When I called to fix it, the representative confirmed that the transfer to escrow isnât automaticâI had to request it manually over the phone. Even though I always pay on time, they still sent a âspill debt disclosureâ notice, which felt unnecessary, unfair, and frustrating. The whole process wasted my time and showed that they donât value timely-paying customers or accuracy in account handling.
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Great App
The Shellpoint App is intuitive and easy to use. All key info is easy to find and it is fast.
Thank you Shellpoint
Thank you Shellpoint
Review
Very user friendly
Occasional payment submission hiccup
Sometimes it will say my payment didnât go through but then it does. I accidentally made a double payment once because of it, after I thought the first attempt failed. But thatâs been rare and usually works fine. App seems easy to navigate.
M GonzĂĄlez
Ok
Making a pmt
Such an easy app to use! Thank you
Doesnât work
The loan dashboard, payments section, and statements section never load any information. It can see that I have a a loan, but never is able to show anything. I have to do everything through the website instead
Easy
Functional
Worthless!!
This app is broken and wonât load your loan details. Iâve called several times and the company just wants to constantly confirm they have all my information current and then say they will forward on the issues. Nothing happens. Come on Shellpoint, be better!
