Cannot access my loan
The home page of the app requires you to enter your social security number and your birthdate. However, when I do so it tells me “verification failed” and does not allow me to access my loan. It worked fine for the first 6 months but now all of a sudden it doesn’t recognize my social or birthday. It states that if you continue to have issues to call the number listed below on the front of the app. When you call and eventually get through the automated service to a customer service representative, they say they cannot help with the app. When you ask to be put in touch with someone who can, they don’t have anyone they can hand you off to that can help. I ended up getting transferred in circles, only to finally give up. Use at your own risk. Little to no support and the app may or may not work.
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Zero Stars
Why in the world do i have to put in my Social and DOB just to open the App.?? I don’t mind putting in the ‘usual’ log in (email/PW) but not inputting my social or birthday. No way. What’s even worse: attempting to log onto ‘uwm.loanadministration’ from my IPAD throws a “NOT SECURE” message. That is: not an https: website. How can UWM have a ‘not secure’ website with the info it has on their customers? Tried to use the link they sent to me in an email: again, NON-https site. Wretched sites/apps in this ‘electronic/data’ age.
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Functional App, But Needs a Better User Experience
The app is functional, but the user interface could use significant improvement. My biggest frustration is the login experience. Adding biometric authentication like Face ID would make logging in much more convenient, and it would be helpful to have an option to remember trusted devices so two-factor authentication isn’t required every time.
The overall design also feels more like a webpage than a native mobile app. It would be great if the experience were redesigned to feel more like a modern banking or financial services app.
Additionally, the app currently isn’t compatible with iPad, which is disappointing for users who prefer managing finances on a larger screen.
Overall, the app works, but the usability and design lag behind other financial apps. If it weren’t for the lower interest rate I have with UWM, the app experience alone would make me consider another lender.
The overall design also feels more like a webpage than a native mobile app. It would be great if the experience were redesigned to feel more like a modern banking or financial services app.
Additionally, the app currently isn’t compatible with iPad, which is disappointing for users who prefer managing finances on a larger screen.
Overall, the app works, but the usability and design lag behind other financial apps. If it weren’t for the lower interest rate I have with UWM, the app experience alone would make me consider another lender.
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Cant access account for months
The loan is the on MY name yet my husband can access our loan portal but I can’t?? Very strange and annoying. Been this way for 6months
Gives me info I need.
Good app
Don’t waste your time
Logs you out. Glitches when you try to log in. Much easier to pay them their interest on their poorly made website.
Great app but no biometric login
It would be a great, very much needed addition to have a login without typing the password every time.
Why is the app not supporting Face ID?
Everything else work good, only some windows are not made for this app like monthly payments.
Why is the app not supporting Face ID?
Everything else work good, only some windows are not made for this app like monthly payments.
Cannot access website
Opened the app, used my info, app and website not working.
The worst
Easily one of the worst apps with one of the worst interfaces. It’s like they’re trying to frustrate you on purpose
Garbage
This app is useless just like trying to access any of their websites through a mobile device. iPhone, ipad, nothing ever pulls up. It’s only with a desktop computer am I able to pay my loan. You would think a company with this much money would have their mobile access up to standards. Compete trash.
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Convinces you to pay off your loan
This app isn’t great, but all the little tools they added to convince you to pay off your loan early is awesome. I turned my loan into a game of trying to keep my interest below 1% - I love all the stats it gives you. They sold my loan to another company and I really miss this interface :(
Terrible app
Not user friendly app or company.
Terrible app
Don’t waste your time. This app is barely functional. In this day and age, one would expect a lot more out of a company like this. Their customer service over the phone is great. Nothing wrong with UWM bank itself. They just need to find someone else to design their app.
App has been down for month
The App has never worked for me. Just says “unexpected error has occurred”
No phone answer never
You don’t answer ever though I’d see two hrs no answer.
App doesn’t even load
This is an embarrassment of an app.
You make a ton on loans, spend something on developing a decent app for your customers to use.
You make a ton on loans, spend something on developing a decent app for your customers to use.
SCAM. - Don’t give your SSN!
No legit app asks for your SSN to log in - especially when online accounts has username and password. Looks like a scam!
Horrible design, ya need to fix this ASAP
Who in gods green earth did ya hire to build such an app? We all need some answers. First time I ever write a review. The app is so frustrating to navigate. You try and chat with a live agent and it literally kicks you off the chat. I tried speaking to 5 agents. I don’t know what you guys are doing, we all invested with the company. Please fix these issues if not I’ll refinance with another company.
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Bad app, worthless just delete
Always having issues with accessing the app!
Comically bad app
Review is in reference to the actual functionality of the app, not the mortgage provider- it’s almost comical how one of the nations largest providers of mortgages, a billion dollar company, can have such a poor excuse of an app. Zero functionality to be able to save a password using a password manager, no FaceID support, no PassKey support. Once you are in, almost everything loads essentially in an in app browser. The app is a glorified web page loader. There’s a disruptive chat icon that can’t be minimized, fonts that are clipped and cut off. Again, comical for a business worth over $5B.
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