Not good
Your site is very user unfriendly and every single month. I have to reset my password and it locks me out of my account.
Great time
It’s awesome
Worst loan company Ever
Don’t even try this loan company . Worst loan company with worst customer service in any field
Worst App and business practice
Incident 1:
Why I can’t see my scheduled payments despite doing it multiple times? The app never shows scheduled payments and you will never know if you submitted payment twice. I got charged twice and my bank balance went negative and I got charged for negative balance. When I called customer service they said it will take 7+ business days to get my money. I had to fight with my bank to get my money back. What kind of company is this.
Incident 2:
I submitted a payment on time and my transaction was reversed now I owe a 25 $ fee for late payment.
!!!Fix this!!!!
I am reporting this to BBB.
Note: this is not just an app problem. I see the same issue with the website as well.
Why I can’t see my scheduled payments despite doing it multiple times? The app never shows scheduled payments and you will never know if you submitted payment twice. I got charged twice and my bank balance went negative and I got charged for negative balance. When I called customer service they said it will take 7+ business days to get my money. I had to fight with my bank to get my money back. What kind of company is this.
Incident 2:
I submitted a payment on time and my transaction was reversed now I owe a 25 $ fee for late payment.
!!!Fix this!!!!
I am reporting this to BBB.
Note: this is not just an app problem. I see the same issue with the website as well.
Show more
Not helpful
My mortgage was purchased by Lakeview. And they delayed credit for payments I made to the previous provider and acted like it was my fault for making early payments. Customer service was terrible do not work with Anne. Very unhelpful.
