Horrible login process
The app login process is bad. You have to login as if you are a new user every time, entering your UserId and password, every time then do the authentication. No support for Apple FaceID or Apple fingerprint scanner. The navigation within the app and details provided arenβt great either. Some basic info on escrow but lacks info on where to send those bills if they arenβt sent directly to the lender. You also canβt see an image or PDF of the front or back of your bill. Compared to other mortgage lenders apps I have dealt with this one is a fail.
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Very good.
I like it because is so easy to pay your mortgage and you can see everything about your loan and control your payments.
Great service
Got a couple of months behind and rhey gave me many options to get caught up plus they just have friendly service people i hope they never get away from that
The Best
LoanCare is the BEST Mortgage company. They understand their clients needs and are willing to always work with you. Thereβs always her for you. They will make sure to protect your home. I am glad to have this Company.
This place is a joke!
My loan from Rocket Mortgage was sold off to this place about 2019. This place when you call in is a glorified collection agency! Rude & never helpful! I have paid every mortgage payment on time now for nearly 12 years! I donβt need to call into a debt collection agency to discuss my loan! Coincidentally my payment never went up with Rocket Mortgage, this place raises the payment every year by what they say the are allowed 6%. Yes I have a fixed rate mortgage loan!
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Response from developer
Tracy, We apologize to hear your experience was anything less than satisfactory. Weβd like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
