Not good
Your site is very user unfriendly and every single month. I have to reset my password and it locks me out of my account.
Great time
It’s awesome
Worst loan company Ever
Don’t even try this loan company . Worst loan company with worst customer service in any field
Worst App and business practice
Incident 1:
Why I can’t see my scheduled payments despite doing it multiple times? The app never shows scheduled payments and you will never know if you submitted payment twice. I got charged twice and my bank balance went negative and I got charged for negative balance. When I called customer service they said it will take 7+ business days to get my money. I had to fight with my bank to get my money back. What kind of company is this.
Incident 2:
I submitted a payment on time and my transaction was reversed now I owe a 25 $ fee for late payment.
!!!Fix this!!!!
I am reporting this to BBB.
Note: this is not just an app problem. I see the same issue with the website as well.
Why I can’t see my scheduled payments despite doing it multiple times? The app never shows scheduled payments and you will never know if you submitted payment twice. I got charged twice and my bank balance went negative and I got charged for negative balance. When I called customer service they said it will take 7+ business days to get my money. I had to fight with my bank to get my money back. What kind of company is this.
Incident 2:
I submitted a payment on time and my transaction was reversed now I owe a 25 $ fee for late payment.
!!!Fix this!!!!
I am reporting this to BBB.
Note: this is not just an app problem. I see the same issue with the website as well.
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Not helpful
My mortgage was purchased by Lakeview. And they delayed credit for payments I made to the previous provider and acted like it was my fault for making early payments. Customer service was terrible do not work with Anne. Very unhelpful.
The best loan services in usa
It’s awesome people lending money from property.
Good custumer service
Execellent App, very user friendly
Overseas
For people living overseas it would be nice to not have to use a VPN
Only works sometimes
How about a service where when you go to login to pay your mortgage it actually works? To be fair it’s not just the app, trying to online also gets an error message. Happens OFTEN.
Great
Great service and easy use
App
Works Great
Thanks
The best
Ain’t heard nothing but bad things about this company.
App doesn’t even work for me. I got transferred to this company, I hate it already.
Love it
It’s great no issues
Payment methods
I wish there was an option for you to make payments with a debit card.
Good
Good
Always something wrong
Never lets me pay on time always something wrong with the app or “internet connection “.
Select selecting an option before going to make payments
Every time before I go to make a payment is asking me to select a choice of why my payment is past due. I don’t need to do that every time before going to make a payment. If there’s a way to remove that from being selected every time I would appreciate it to be removed, especially if I go in there the same week it is a waste of time
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Awesome
This company is the greatest they’re always willing to work with you when times get tough. I would most definitely recommend this company to anyone who is interested in getting a home loan.
Customer service
I’ve never been so grateful for the way some of the representatives have been helpful to me. Thank you for helping single mothers like me. Blessings
