Great app, but terrible onboarding
The AMEX KSA app is excellent. However, it suffers from a terrible design logic for onboarding. It does not have the ability to remove previously registered devices or sessions during the registration process. Consequently, if a user resets or changes its device, the app will not allow them to register until CS does a manual reset.
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Amazing!
Excellent and very easy to navigate
Never works
App never opens. A shame it hasn’t been resolved after weeks of being useless
Improved
The app has improved and became very easy to use, i can login smoothly and manage my cards.
Application Good
Easy to use
SuperApp
Ability to pay bills, plan 3,6,9, 12 month purchases.
Manage my accounts and family cards
Manage my accounts and family cards
Worst and Most Confusing App Experience Ever
I’ve used several mobile banking apps, but the American Express app is by far the worst I’ve ever encountered. It’s unnecessarily complicated and lacks the user-friendly interface you’d expect from a major financial institution. The app also seems to lag frequently, and not only is the design weird and counterintuitive, but it also has glitches that freeze the app at random moments. For an app that’s supposed to offer seamless financial management, this feels like a tech nightmare. Amex really needs to fix this and invest in making the app usable.
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Stupidity
Stupid update why do I have to read register my card again like my first time to login
App is down (again)
App is constantly doing down, currently ‘internal service error’. Also needs basic functionality added, e.g. ability to pay the balance owed through the app.
Poor App
Too slow and keeps rebooting !! They should be doing much better than that considering their reward scheme is very poor compared to other countries !!!
Internal error !
Not accepting the card information because of an internal error !
Below the average
Can’t believe, a company such Amex has this weak App. A lot of features must be impeded and focus on the customer needs
No more than one card in the app
Doesn’t allow adding other Amex cards to app, how convenient 👎
New Look - Newer Control
Provides solution to all card services and very responsive
New up to date visualization, laggy services
Although the AMEX app finally got a new look (the previous app was hideous and outdated), the app still needs improvements as its laggy. (Slow logging process, slow and unsmoth movement from page to page.)
Improvements
They need to invest more in their Apps its weak and useless. I hope they read the comments and invest more in the application.
Horrible and troubled App
I wish I can give 0 starts for this app .. it’s is horrible and veeery slow to log in and download any statement. It needs lots of improvements!
Log in issue
horrible login experience, it takes too long to get the main page available .. needs more improvement
Still needs improvement
Login experience isn’t smooth and the app needs many encasements.
Be careful: AMEX KSA claims that 1 USD = SAR 3.75 (Fixed). While in fact they charge you SAR 3.76 when you settle the amounts via SADAD, without any further notice!
Be careful: AMEX KSA claims that 1 USD = SAR 3.75 (Fixed). While in fact they charge you SAR 3.76 when you settle the amounts via SADAD, without any further notice!
