سيء
Response from developer
نحن نتفهم أن هذه التجربة لم تكن بالمستوى المطلوب ونعتذر عن أي تجربة غير مرضية. نود معرفة المزيد من التفاصيل حول ما حدث. يرجى الكتابة إلينا على البريد الإلكتروني: mobilebankingdev@emiratesnbd.com وذكر رقم المرجع DBA-00158 في عنوان البريد الإلكتروني، حتى نتمكن من التواصل معك.
No instant update
Response from developer
Hello, your feedback is important and help us to improve our services. We would like to know more about your experience. Please write to us at mobilebankingdev@emiratesnbd.com from your registered email ID for us to address your concerns. Kindly mention this reference number DBA-00149 in the subject of your email.
السعودية
Response from developer
نحن في خدمتك دائمًا. نرجو منك التكرم بمراسلتنا على البريد الإلكتروني mobilebankingdev@emiratesnbd.com وذلك من البريد الإلكتروني المسجل لدينا، مع ذكر الرقم المرجعي: DBA-00144 في عنوان الرسالة حتى نتمكن من مساعدتك في أقرب وقت ممكن.
Very bad app we are in 2026 for godsak
Response from developer
Hello, thank you for reaching out to us. We are unable to identify you to help you further. Request you to share details of your concerns at mobilebankingdev@emiratesnbd.com from your registered email address and mention this reference number DBA-00140 in the subject of your email.
Good bank, disappointing app experience
1. Navigation: Confusing menus and poor navigation make basic banking services unnecessarily difficult to find.
2. Too much advertising: The app seems more focused on promoting ENBD products than delivering a good banking experience.
3. Reliability: Features are not always consistent or reliable, which is concerning for a banking app.
4. Reporting: Very limited financial reporting, spending analysis, filtering, and useful account insights.
5. Transaction search: Finding and reviewing previous transactions should be much easier and more powerful.
6. Too many steps: Simple banking tasks often require too many screens and clicks.
7. Poor customization: The dashboard should allow users to prioritize accounts, cards, and services they actually use.
The biggest issue is that the app feels designed around the bank’s products rather than the customer’s banking journey. ENBD is a leading bank — its digital experience should reflect that.
Response from developer
Hello, we strive to make sure our customers are satisfied with our services. This outcome was not what we intended for you. We have done changes on UI by bringing in “Quick Actions” tab on the home page to make navigation easy. You can also Edit & update the displayed options and FAQs are incorporated to clarify doubts. We also recognize that while pop-up marketing is beneficial for attracting new customers, it can be a bit much for our existing users. You can easily remove the ad by clicking on it three times. We have also forwarded this concern to our development team to improve user experience. We would like to contact you and seek any suggestions you may have to make the experience even better. Kindly connect with us through email at mobilebankingdev@emiratesnbd.com from your registered email ID and mention reference number DBA-00137 in the email subject line for prompt response. We'd love to hear from you soon!
