Not at same level of Saudi banks
Poor Bank App
التطبيق يحتاج تطوير اكثر
Response from developer
مرحبًا، ملاحظاتك مهمة وتساعدنا على تحسين خدماتنا. نود معرفة المزيد عن تجربتك. يرجى الكتابة إلينا على البريد الإلكتروني mobilebankingdev@emiratesnbd.com من بريدك الإلكتروني المسجل لكي نتمكن من معالجة استفساراتك. يرجى ذكر رقم المرجع هذا DBA-00084 في موضوع بريدك الإلكتروني.
Extremely Outdated Banking
The app is very slow, not user-friendly, and lacks flexibility in performing even basic banking tasks. Simple processes take longer than they should, and the overall navigation feels clunky and poorly optimized.
In today’s digital banking environment, customers expect speed, efficiency, and smart features. Unfortunately, this app falls far behind competitors in terms of performance and innovation.
I truly hope the bank invests in a major upgrade because the current experience does not reflect the standards expected from a modern financial institution.
Response from developer
Hi Aljarah, we are sorry that your experience with us has been less than satisfactory. We would like to help change that. Please write to us at mobilebankingdev@emiratesnbd.com from your registered email address and our team will respond to you immediately. Kindly mention this reference DBA-00067 in the subject of your email.
App not working outside the KSA
Response from developer
Hi, thank you for reaching out to us. We are here to assist you. Please write to us on mobilebankingdev@emiratesnbd.com from your registered Email ID. Do mention reference number DBA-00059 in the email subject for faster response.
UI is not User friendly
Feedback
كاش باك
Response from developer
شكراً على كلماتك الجميلة. تقديرك يعزز من التزامنا بتقديم خدمات ومزايا عالية الجودة عبر تطبيق البنك.
Worst update
No place to download transaction detail like before
No contact us or help button
Best simple function
Transfer
Response from developer
Hi Mohammed Adil Aziz, we are committed to providing every customer with the best banking experience and we are constantly striving to make sure that every customer feels taken care of. Thank you for the 5-star review.
Cannot pay from app
This is realy bad app bring the old app
Response from developer
Hi Sami, thank you for bringing this to our attention. We would like to know more about the issue you have faced. Please share with us more details of your concerns via email at mobilebankingdev@emiratesnbd.com from your registered Email ID with the bank mentioning reference DBA-00038 in the subject line and our team will assist you in the best possible way.
مخيب للامال
The is very disappointed
The OTP message arrived too late and didn’t accepted by the app and also website and after many trial they blocked my credentials
Very poor app and website
