سيء
Response from developer
نحن نتفهم أن هذه التجربة لم تكن بالمستوى المطلوب ونعتذر عن أي تجربة غير مرضية. نود معرفة المزيد من التفاصيل حول ما حدث. يرجى الكتابة إلينا على البريد الإلكتروني: mobilebankingdev@emiratesnbd.com وذكر رقم المرجع DBA-00158 في عنوان البريد الإلكتروني، حتى نتمكن من التواصل معك.
No instant update
Response from developer
Hello, your feedback is important and help us to improve our services. We would like to know more about your experience. Please write to us at mobilebankingdev@emiratesnbd.com from your registered email ID for us to address your concerns. Kindly mention this reference number DBA-00149 in the subject of your email.
السعودية
Response from developer
نحن في خدمتك دائمًا. نرجو منك التكرم بمراسلتنا على البريد الإلكتروني mobilebankingdev@emiratesnbd.com وذلك من البريد الإلكتروني المسجل لدينا، مع ذكر الرقم المرجعي: DBA-00144 في عنوان الرسالة حتى نتمكن من مساعدتك في أقرب وقت ممكن.
Very bad app we are in 2026 for godsak
Response from developer
Hello, thank you for reaching out to us. We are unable to identify you to help you further. Request you to share details of your concerns at mobilebankingdev@emiratesnbd.com from your registered email address and mention this reference number DBA-00140 in the subject of your email.
Good bank, disappointing app experience
1. Navigation: Confusing menus and poor navigation make basic banking services unnecessarily difficult to find.
2. Too much advertising: The app seems more focused on promoting ENBD products than delivering a good banking experience.
3. Reliability: Features are not always consistent or reliable, which is concerning for a banking app.
4. Reporting: Very limited financial reporting, spending analysis, filtering, and useful account insights.
5. Transaction search: Finding and reviewing previous transactions should be much easier and more powerful.
6. Too many steps: Simple banking tasks often require too many screens and clicks.
7. Poor customization: The dashboard should allow users to prioritize accounts, cards, and services they actually use.
The biggest issue is that the app feels designed around the bank’s products rather than the customer’s banking journey. ENBD is a leading bank — its digital experience should reflect that.
Response from developer
Hello, we strive to make sure our customers are satisfied with our services. This outcome was not what we intended for you. We have done changes on UI by bringing in “Quick Actions” tab on the home page to make navigation easy. You can also Edit & update the displayed options and FAQs are incorporated to clarify doubts. We also recognize that while pop-up marketing is beneficial for attracting new customers, it can be a bit much for our existing users. You can easily remove the ad by clicking on it three times. We have also forwarded this concern to our development team to improve user experience. We would like to contact you and seek any suggestions you may have to make the experience even better. Kindly connect with us through email at mobilebankingdev@emiratesnbd.com from your registered email ID and mention reference number DBA-00137 in the email subject line for prompt response. We'd love to hear from you soon!
صعوبة بالتحويل
لا يمكن كتابة الاسم بالعربي
Response from developer
مرحباً، نتمنى أن نقدم لكم تجربة مميزة، ونلتزم بحل أي مشكلة قد تواجهونها. يرجى تزويدنا بالتفاصيل عبر البريد الإلكتروني على mobilebankingdev@emiratesnbd.com من عنوان بريدكم الإلكتروني المسجل، مع ذكر الرقم المرجعي DBA-00125 في عنوان الرسالة. نتطلع إلى خدمتكم بشكل أفضل.
Unable to open
Response from developer
Hello Abhish, apologies for this experience. To better understand the issue, request you to please write to us on mobilebankingdev@emiratesnbd.com from your registered email address and our team will respond to you immediately. Kindly mention this reference DBA-00122 in the subject of your email.
Slow and old fashion and hanging app
Response from developer
Hi Badr, thank you for reaching out to us. As we cannot send a private message on the Apple App store, request you to write to us at mobilebankingdev@emiratesnbd.com from your registered email address and mention reference number DBA-00108 in the email subject. We hear you and we really want you to have a positive experience with us.
Not at same level of Saudi banks
Poor Bank App
التطبيق يحتاج تطوير اكثر
Response from developer
مرحبًا، ملاحظاتك مهمة وتساعدنا على تحسين خدماتنا. نود معرفة المزيد عن تجربتك. يرجى الكتابة إلينا على البريد الإلكتروني mobilebankingdev@emiratesnbd.com من بريدك الإلكتروني المسجل لكي نتمكن من معالجة استفساراتك. يرجى ذكر رقم المرجع هذا DBA-00084 في موضوع بريدك الإلكتروني.
Extremely Outdated Banking
The app is very slow, not user-friendly, and lacks flexibility in performing even basic banking tasks. Simple processes take longer than they should, and the overall navigation feels clunky and poorly optimized.
In today’s digital banking environment, customers expect speed, efficiency, and smart features. Unfortunately, this app falls far behind competitors in terms of performance and innovation.
I truly hope the bank invests in a major upgrade because the current experience does not reflect the standards expected from a modern financial institution.
Response from developer
Hi Aljarah, we are sorry that your experience with us has been less than satisfactory. We would like to help change that. Please write to us at mobilebankingdev@emiratesnbd.com from your registered email address and our team will respond to you immediately. Kindly mention this reference DBA-00067 in the subject of your email.
App not working outside the KSA
Response from developer
Hi, thank you for reaching out to us. We are here to assist you. Please write to us on mobilebankingdev@emiratesnbd.com from your registered Email ID. Do mention reference number DBA-00059 in the email subject for faster response.
UI is not User friendly
Feedback
كاش باك
Response from developer
شكراً على كلماتك الجميلة. تقديرك يعزز من التزامنا بتقديم خدمات ومزايا عالية الجودة عبر تطبيق البنك.
Worst update
No place to download transaction detail like before
No contact us or help button
Best simple function
Transfer
Response from developer
Hi Mohammed Adil Aziz, we are committed to providing every customer with the best banking experience and we are constantly striving to make sure that every customer feels taken care of. Thank you for the 5-star review.
