Free

Details

  • Released
  • Updated
  • January 8, 2020
  • February 19, 2025

Features

Anatel Consumidor Mobile screenshot #1 for iPhone
Anatel Consumidor Mobile screenshot #2 for iPhone
Anatel Consumidor Mobile screenshot #3 for iPhone
Anatel Consumidor Mobile screenshot #4 for iPhone
Anatel Consumidor Mobile screenshot #5 for iPhone
Anatel Consumidor Mobile screenshot #6 for iPhone
Anatel Consumidor Mobile screenshot #7 for iPhone
Anatel Consumidor Mobile screenshot #8 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

This official app allows consumers to register and track complaints against telecommunications providers. You can also submit information requests, suggestions, and denunciations, and monitor operator responses and performance. It's designed to help you resolve issues with your provider and report them if unresolved.

Register telecom complaints
Track complaint status
Evaluate operator responses
Monitor operator performance
Submit information requests
Submit suggestions and denunciations
Show original description

What's New in Anatel Consumidor Mobile

2.97

February 19, 2025

Aprimoramentos e correção de bugs.

User reviews

O app não funciona

Estou tentando abrir uma reclamação contra minha operadora mas o app não está funcionando corretamente. No campo UF, que é obrigatório, não consigo colocar o meu estado.

Resolução

Aqui você consegue fazer com que as operadoras resolvam o problema com mais rapidez e deixa de perder tempo em ligações para a operadora. Aqui você tem a certeza que eles vão entrar em contato

Nao funciona

Nao resolve nada, aplicativo nao entra com a conta do Gov, muito instável, nao presta

Informação

Quero compreender onde vou arranjar o número de protocolo se estou recebendo uma enxurrada de ligações de operadora e nenhuma delas me passa protocolo na gravação padrão que está ofertando as promoções. Creio que o suficiente é colocar o número que está ligando e uma evidência…. se for pra fazer reclamação e ser mais complexo e incômodo do que tratar com a operadora compreendo que não fazer sentido isso aqui…
Show more

Só fica reiniciando

Necessita de mais atenção pois é um Aplicativo que e de grande ajuda, as informações aparecem em inglês, fica reiniciando, não lê as reclamações só fica pedindo login

Developer apps

FAQ

What does the Anatel Consumidor Mobile app do?

This official app allows consumers to register and track complaints against telecommunications providers. It also enables users to submit requests for information, suggestions, and denunciations to the agency, and to monitor the performance of operators in handling consumer demands.

How do I register a complaint?

Before registering a complaint on the app, you should first try to resolve the issue directly with your telecommunications operator. If the operator does not respond within the agreed timeframe or if you believe their response is inadequate, you can then use the app to register a complaint. You will need to provide your CPF and password, and any protocol numbers provided by your operator.

Is there a cost to use this app?

No, the Anatel Consumidor Mobile app is completely free to download and use. There are no in-app purchases or subscription fees associated with its functionality.

What if I forget my password?

If you have forgotten your password, you can use the 'Forgot my password' option within the app. This will send a verification code to your registered email address with Anatel, allowing you to reset your password. If you are unable to access the app, you can contact the agency's Customer Service Center at 1331.

How does Anatel use the complaints submitted?

Complaints submitted through the app are forwarded to the respective telecommunications operator, who has ten business days to respond. Anatel does not handle individual complaints but monitors response times and uses the aggregated data to improve the performance of operators and the sector as a whole.