This official app allows consumers to register and track complaints against telecommunications providers. You can also submit information requests, suggestions, and denunciations, and monitor operator responses and performance. It's designed to help you resolve issues with your provider and report them if unresolved.
2.97
February 19, 2025
Aprimoramentos e correção de bugs.
This official app allows consumers to register and track complaints against telecommunications providers. It also enables users to submit requests for information, suggestions, and denunciations to the agency, and to monitor the performance of operators in handling consumer demands.
Before registering a complaint on the app, you should first try to resolve the issue directly with your telecommunications operator. If the operator does not respond within the agreed timeframe or if you believe their response is inadequate, you can then use the app to register a complaint. You will need to provide your CPF and password, and any protocol numbers provided by your operator.
No, the Anatel Consumidor Mobile app is completely free to download and use. There are no in-app purchases or subscription fees associated with its functionality.
If you have forgotten your password, you can use the 'Forgot my password' option within the app. This will send a verification code to your registered email address with Anatel, allowing you to reset your password. If you are unable to access the app, you can contact the agency's Customer Service Center at 1331.
Complaints submitted through the app are forwarded to the respective telecommunications operator, who has ten business days to respond. Anatel does not handle individual complaints but monitors response times and uses the aggregated data to improve the performance of operators and the sector as a whole.
