Garbage
Absolutely horrible. They will renew you even when asking to cancel and you will never get your mail.
They continue the charge after cancellation
Becareful guys they contınued the charge after my cancellation,always check your bank statements
Does not open in IPhone 15 Pro
I have tried installing and unistaling serveral times but the app does not work. I have waited several months to see if it is fixed but nothing. I am installing it for good.
most expensive virtual mailbox out there
i’ve had multiple accounts with come over the years that have never been able to open it successfully in Canada. It’s been fairly good, wasted a lot of money, trying to open it to be blacklisted by their Notary who called the mailbox location and told them not to open the mailbox. Wasted a lot of money like I said, and they are the most expensive one out there.
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Inadequate App
Incompetents work here!! I used to get good service, for a reasonable price, when I switched addresses a few years ago. Now I’m overcharged monthly, and nickel and dimed for every additional action. First I was being charged for blank pages in a scan. Then scans became phone pics…not even lit right, squared up, and printable! It get worse! The company often hires temp people to sort and scan mail...like after holidays, Mondays, or snow days. So who knows who has pics of your personal info on their phone! And then there’s the packing. In the notes I asked for 4 pieces of mail to be sent to the same address. No one read the notes and sent me 4 items in 3 mailings…ALL AT $16 A POP! One I was charged a packaging fee for, and it simply had a new shipping label slapped over the old one. Another piece got lost in shipping. Mind you, I choose a trackable shipping method (Usually Fedex Ground) all the time! Neither Anytime Mailbox nor Postal Annex refunded the shipping. FedEx admitted they lost it, but I didn’t pay FedEx. The annex erased the assigned tracking number from the action, and customer service sounded like a 5-year old trying to understand what the problem is!! There are a handful of other mail forwarding services in Sioux Falls, and another handful in the rest of the state. DO NOT waste your time with this one...and risk your identity getting stolen.
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Sign up and notarizaton
Had to pay a plan before even sign up then you got to do the notarization thing for your app is a major pain and it cost $25 bucks plus on top of plan pay like what is goin on
Extremely fast and easy
We've been using this from abroad for over 2 years and it's extremely fast and easy. Sometimes, my requests are even processed same-day. Highly recommend!
Latest update broke app
After the latest update this week, the app is broken. Incredibly slow. Images don’t render. Basically useless now!
Inadequate App
The website does ALL the functions you need to manage your snail mailbox, while the app only does a few…and not as well. This difference just billed me 3 times for the same request. I’m deleting it.
No plan information
When I log in there is no information to see regarding my plan and what’s included. There are constant adds that pop up.
Awful app
Constantly crashes
Required address verification kills this service
I’ve been Customer for a long time and love the customer service at the site where I have my box. However, at some point in recent years, the USPS has shifted the requirements so that you must verify the address that you’re forwarding your mail to. Which is really ridiculous since I can just walk in and pick up my mail with no verification required. Further, if I want to ship something to somewhere other than my home address, for example, to a sibling, or if I am traveling, I have to go through the whole reverification process all over again. It’s both a time and financial cost that I’m unwilling to bear and I’m going to close my account.
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Great App and Service
We’ve used this App for a few years and have never had any issues whatsoever. Works flawlessly and the support team is awesome!
Kevin
Needs a zero star scam does not work
Crooks
Trying to cancel/delete the account is next to impossible. They make it absolutely impossible so they can drain as much $$ as they can.
Customer service
Customer service does not make sense when they communicate with you and contradict themselves, leaving you having prolonged conversations instead of dealing with the issue. Mailbox stations do not provide a level of service commensurate with the fees is charged.
Subscription
Can’t cancel subscription through app or website. Need to use only laptop
Bad company to deal with
Would not recommend and I usually give 4 and 5 stars. Many problems
Embarrassing app quality
Why’s your app still terrible after YEARS? No improvement ever - still full of the SAME glitches and obvious shortcomings. Like why can’t I select and copy a tracking number from a forwarded shipment? STILL? This app has been around for such a long time and still reflects embarrassingly poor, low-budget, incompetent app development capabilities. Get a real IT team and stop playing “bad at everything small business”. Absolutely pathetic.
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Not transparent
All sorts of hidden fees, nickel, and diming. Been charged 2.61 to update my payment method. Now the money I have in the Canadian account is not enough and I will pay the entire storage fee for 11 items. For an entire month thanks anytime mailbox.
