Just lost me as a customer
Subject: Lost customer due to intrusive mobile-app experience
I’m writing to explain why AP News has lost me as a customer. The repeated prompts, interruptions, and aggressive messaging in the mobile app felt less like customer engagement and more like harassment. They significantly interfered with simply checking the news.
I have decided to stop using the app—and cancel my subscription, if applicable—because of this experience. Please share this feedback with your mobile product and leadership teams. An app should respect its users rather than repeatedly pressure or interrupt them.
Love the app - not worth spending more money and being harassed.
I’m writing to explain why AP News has lost me as a customer. The repeated prompts, interruptions, and aggressive messaging in the mobile app felt less like customer engagement and more like harassment. They significantly interfered with simply checking the news.
I have decided to stop using the app—and cancel my subscription, if applicable—because of this experience. Please share this feedback with your mobile product and leadership teams. An app should respect its users rather than repeatedly pressure or interrupt them.
Love the app - not worth spending more money and being harassed.
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Horrible app (news is great)
AP News has the worst app (and an even worse website). The app causes my ipad to stall, which no other app does. The website is disgusting with more ads than journalism. I support AP News, so get it together and figure out how to present your world-class reporting properly. Why would I donate money for a product that is this bad?
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New Headlines Dead
Big headlines do not open any related stories. Unusable!
Bad news articles really horrible
The title says something and when I open the article the news says something exactly different. Seriously, APNews? We thought you are good journalism. It looks like you just want clicks!!! I will not donate until you behave yourself and don't become like Fox News and CNN.
Broken autoplay ads
Sound started autoplaying on ads that also bait you into clicking with ‘play sound’ buttons (to turn it off). Ad auto expands and can’t be scrolled past.
APnews feedback form links directly to Jira and wont proceed without fields fully filled out, and wont take a fake or blank URL. I am not clicking on the ad. Do your own damn QA
APnews feedback form links directly to Jira and wont proceed without fields fully filled out, and wont take a fake or blank URL. I am not clicking on the ad. Do your own damn QA
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